Empire Veteran
Join Date: Jun 2012
Posts: 817
# 41
12-10-2012, 05:56 PM
I too have been having disconnection and time out problems.

Sounds Like you guys know about the problem already. If it helps, I'm playing from Australia.
Will try the proxy thing in options tonight and see how it goes.
How will we know when to turn proxy off?

Originally Posted by phyrexianhero View Post
Please investigate beaming down to New Romulus -- it crashes about 20-25% of the time for me.
Same for me I'm worrying each time I beam down to the planet for fear of having to restart the game.
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Career Officer
Join Date: Aug 2012
Posts: 953
# 42
12-10-2012, 06:06 PM
Can confirm multiple DC's in the past hour here in the UK.
Join Date: Dec 2012
Posts: 5
# 43
12-11-2012, 02:53 AM
I can get in-game, but it is NOT at all playable. I'm COMPLETELY lagged to the point I can't do anything.
Join Date: Jun 2012
Posts: 14
# 44
12-11-2012, 07:00 AM
hmmmm i can't even log in.... always server connection time out... 2 weeks for 2 weeks can't even log in
Lt. Commander
Join Date: Jun 2012
Posts: 114
# 45
12-11-2012, 05:58 PM
I'm in southern California and don't use Comcast and I'm having all kinds of lagging and disconnect issues. I tried the proxy server thing and it got much worse. I didn't make it 15 seconds before I got kicked off.
Empire Veteran
Join Date: Jun 2012
Posts: 817
# 46
12-11-2012, 06:47 PM
Just to follow up. Switching on the US proxy option in the launcher seems to have helped things for me. Occasionally still lags, but is far less problematic.
Dislike the forum theme? Try THIS. Dislike the STO home page? Try THIS.
Devs, need Fleet Orion Marauder and Dacoit please! :-)

Using - Sheshar, Voth Fighter Favs - Corsair, Bulwark, Mogh, Nicor, Mat'Ha
Some others - Qib, Orion Marauder, Guramba, JHEC, JAS, Bastion The rest - HERE
Career Officer
Join Date: Jul 2012
Posts: 9
# 47
12-11-2012, 07:02 PM
Many of my fleet members from around the world have all been commenting on connectivity issues.. Most off which probably do not have Comcast, although I do and will be checking the proxy settings to see if I don't get disconnected ever 5-10 minutes..
PWE Team Member
Join Date: Jun 2012
Posts: 3
# 48
12-12-2012, 04:14 AM
At approximately 1 AM PST today (9 AM UTC December 12, 2012), Cryptic made a routing change that may work around this issue.

Our networking experts have done some analysis and, while the source of the Internet connectivity disruption is not known, they have made a change to route affected traffic by a different path. Our internal tests confirm that this resolves the issue for all cases we have access to.

For all individuals who were affected, we recommend checking again at this time if you are still experiencing disruption. Please disable any proxy, if you have enabled (in the Launcher) it to work around this issue; using the proxy unnecessarily may cause suboptimal performance.

I empathsize with anyone who has experienced this very disruptive issue. We really appreciate the help of everyone who has taken the time to report this issue.

We would very much appreciate any reports from customers who experienced this issue saying that their issue has been resolved.

For anyone still experiencing this issue, a report with the following information would also be very helpful:

1. Date and time that the problem began occurring, as precisely as you can tell (with time zone)
2. A quick description of exactly what sort of problem you observe (lag, rubberbanding, disconnects, etc), and when it occurs (beaming up, logging in, sitting on Earth spacedock, etc.)
3. If you have tried using a proxy in the Launcher, and if so, if it made things better.
4. Optional but helpful: The output of tracert to nettest.crypticstudios.com and the Cryptic 'nettest' program.
Lt. Commander
Join Date: Jun 2012
Posts: 192
# 49
12-12-2012, 06:30 AM
1. Today at 8:20-8:28
2. Go to Qs wonderland for daily and snowball digging. Lag rubberbanding server not responding. got Dc'd 5 times in a row.
3.Dont use proxy

so is there any reason why this is the only online game i play that lags to hell and back?

Last edited by andyslash; 12-12-2012 at 07:39 AM.
Starfleet Veteran
Join Date: Jun 2012
Posts: 884
# 50
12-12-2012, 08:44 AM
Originally Posted by isomorphism View Post
Cryptic and PWE can confirm that this issue is occurring, and it is being investigated by our technical personnel to try to track down where the problem is. It's not yet clear if this is an issue on Cryptic's side, Comcast's side, or some intermediate provider.

To restate what other people said in the thread, traffic sourced from Comcast in California to our Boston data center seems to be afflicted by some network issue that causes intermittent gameplay glitches.

I really appreciate you guys taking the time to come to the forums and report this issue, and I'm sorry that you're having this disruption. I hope that we can offer some sort of resolution soon, but it may become the case that this is an issue outside of our immediate control; in that case, we'll have to decide what we can do.

In the near term, enabling one of the proxy settings in the Launcher may temporarily improve the gameplay experience. Note that you don't usually want to use proxies once the issue has been resolved, since they tend to be somewhat slower than connecting directly to our servers.
Is Comcast a service Cryptic uses to connect players? I use Cox Communication in southern California and I am still having the lagging issues. I have started using the proxy as a temprorary measure and it helps but does not fix the issue.

Tracing route to patchserver.crypticstudios.com []
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms (My IP)
2 * * * Request timed out.
3 6 ms 5 ms 5 ms ip68-6-12-190.sd.sd.cox.net []
4 6 ms 6 ms 5 ms elcnsysc01-tec-141.sd.sd.cox.net []
5 6 ms 5 ms 5 ms fed1sysc01-gex0901.sd.sd.cox.net []
6 23 ms 23 ms 23 ms
7 32 ms 32 ms 32 ms dcr2-ge-7-0-0-292.sanfranciscosfo.savvis.net []
8 39 ms 33 ms 33 ms cr1-tenge-0-3-5-0.sanfrancisco.savvis.net []
9 72 ms 72 ms 72 ms cr2-bundle-pos-1.newyork.savvis.net []
10 70 ms 71 ms 71 ms er1-te-2-1.newyorknyd.savvis.net []
11 79 ms 77 ms 76 ms msr1-te-0-3-0-0.bos.savvis.net []
12 76 ms 75 ms 76 ms
13 176 ms 85 ms 80 ms internap.Boston.savvis.net []
14 164 ms 160 ms 166 ms border11.te7-1-bbnet1.bsn.pnap.net []

15 77 ms 78 ms 78 ms cryptic-3.border11.bsn.pnap.net []
16 77 ms 77 ms 77 ms

Trace complete.

The information marked in orange seems to be the area where the problem really takes over. I also would like to note that I had no latency issues prior to the season 7 release.

If you would like a detailed review of your mission please visit my forum posting "In depth mission reports upon request" for details. Also see Evil 70th's list of missions at "Evil 70th's Missions".

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