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Starfleet Veteran
Join Date: Jun 2012
Posts: 32
# 11
12-12-2012, 10:48 AM
Bay Area Comcast user here. Issue does not appear to be resolved for me, though it does not seem quite as bad as Friday and Saturday. Still rubberbanding and disconnect this morning. Still gets better stability/performance when using the proxy though.

1. Issue began last Friday. Despite popular belief I'm not actually constantly on STO to know exactly when this started
2. Rubberband and disconnects are the most common symptoms. Also, occasionally the entire interface is unresponsive (you can click buttons, but they don't work, not even Logout). Some instance servers behave better than others. Switching zones or characters may trigger the use of one of these problematic servers. Pinging the server specifically (using the log data from clientservercomm.log) reports about 10% packet loss, occurring in bursts. This does not occur when using a properly functional route.
3. Using the Cryptic US proxy works around the issue. Similarly, using my corporate VPN based out of Dallas, TX also works around the issue.
4.
$ tracert nettest.crypticstudios.com

Tracing route to nettest.crypticstudios.com [208.95.184.10]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms sthelena [10.0.1.1]
2 28 ms 30 ms 29 ms 50.131.236.1
3 42 ms 9 ms 9 ms te-5-8-ur04.pinole.ca.sfba.comcast.net [68.85.100.69]
4 20 ms 11 ms 23 ms te-0-2-0-13-ar01.oakland.ca.sfba.comcast.net [68.86.143.38]
5 21 ms 23 ms 23 ms he-2-15-0-0-cr01.sacramento.ca.ibone.comcast.net [68.86.91.225]
6 16 ms 19 ms 19 ms pos-0-9-0-0-cr01.sanjose.ca.ibone.comcast.net [68.86.85.181]
7 17 ms 17 ms 16 ms pos-0-7-0-0-pe01.529bryant.ca.ibone.comcast.net [68.86.88.202]
8 16 ms 16 ms 17 ms te0-0-0-12.ccr21.sjc04.atlas.cogentco.com [154.54.13.17]
9 17 ms 18 ms 16 ms te0-0-0-6.mpd21.sfo01.atlas.cogentco.com [154.54.2.165]
10 60 ms 59 ms 61 ms te0-3-0-1.ccr22.mci01.atlas.cogentco.com [154.54.6.41]
11 72 ms 73 ms 71 ms te0-4-0-3.ccr21.ord01.atlas.cogentco.com [154.54.6.157]
12 97 ms 95 ms 96 ms te0-5-0-6.ccr22.bos01.atlas.cogentco.com [154.54.45.242]
13 94 ms 95 ms 95 ms te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.134]
14 95 ms 108 ms 107 ms 38.111.40.114
15 104 ms 95 ms 97 ms nettest.crypticstudios.com [208.95.184.10]
 

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