Yes it is that bad, the game is absolutely littered with bugs, pretending it isn't is just being out of touch with reality. You look anywhere and you see bugs bugs bugs that never get touched, so old that most people just forget they are bugs and are used to working around everything.
Nearly every mission and facet of combat is buggy.
Geez... I started playing just before season 7, is this what I got to look forward to and more?
STO might have some growing pains, but at least it is F2P and still growing. May not be prefect, but we are still getting more then other F2P games out there (SW:TOR for one shining example of how to give your players nothing in F2P and somehow still attract players. )