Career Officer
Join Date: Jun 2012
Posts: 933
# 71
12-15-2012, 06:22 PM
Quote:
Originally Posted by cyberat View Post
Cryptic Account inaccessible and lost.
Cryptic was my main account, bought char. slots and had Z-bucks on it.
Goodbye PW !
Not lost, stop over reacting. Brandon has stated several times in this thread alone that nobodies accounts have been deleted or characters lost etc. If you have issues with the linking process, contact support, that's why they are there.

It's really funny seeing so many people having issues with this now, when it's been known this was coming for the better part of the last year. Really, there is no reason why anybody shouldn't have linked before the deadline.
Join date is wrong, I've actually been around since Beta.
99 little bugs in the code, 99 little bugs.
Take one down, patch it around.
127 little bugs in the code...
Lieutenant
Join Date: Jun 2012
Posts: 62
# 72
12-17-2012, 02:23 AM
Quote:
Originally Posted by khamseenair View Post
Really, there is no reason why anybody shouldn't have linked before the deadline.
I can think of two right off the top of my head:

1) There have been many posts from people who have found the linking process failed in some way (right from when they originally offered the linking option through to now, it still causes some people problems), resulting in having to wait for support to fix the issue.

2) Some of us want to have nothing to do with PWE, as we do not like the influence they have had on STO, therefore we choose not to link accounts to point out that we are Cryptic customers (fans?) NOT pwe customers.

I'm sure others can think of more reasons not to link accounts but those were my two main reasons.

I've now linked my account but had to change usernames, as quite a few have apparently and not happy about having to do so but will get over it I suppose.
The user formerly known as DogsBody.
Here before PWE (and hopefully) here long after PWE is gone.

What this game needs is PvP, NOT PWE.
Ensign
Join Date: Dec 2012
Posts: 1
# 73
12-17-2012, 08:43 AM
Cannot access old account characters or pre-ordered items.

I followed the steps to link and cannot access any of my old account. I get "This account is all ready Linked" what did I do wrong?

I tried changing my email address and still the same thing. I did everything step-by-step.
Lieutenant
Join Date: Jun 2012
Posts: 39
# 74
12-18-2012, 06:49 AM
Same here.

And to be honest, i'm losing my patience with this stupid system. It puts me into a loop all the time. Already contacted customer support today, wonder when they will send me an answer.

It always tells me that i have my crytic account linked to another account already.

Why do you make it so over-complicated?

You want us to link our cryptic accounts to our PWE accounts, which you have created for us already when we started playing from a particular date.

When trying to login via the launcher, i enter my PWE account data, then i get a notification that i have to enter a account guard number. After entering that, it puts me into a totally empty account in which i have to choose a profession and build a character. Where is my cryptic account?

When i click the "link your account" link in the launcher, it wants me to install Internet Explorer. WTF???

Don't you think this is a bit much?:

-cryptic account username
-cryptic account user ID
-cryptic account password
-PWE account username
-PWE account user ID
-PWE account password
-account guard code

this is all the crap we have to put up with, why so complicated? Geez.

EDIT: in the meanwhile, i contacted customer support and today got a reply from them, stating that my stuck linking process has been reset. I followed BranFlakes' link and again linked my account step by step, which this time worked in the first try.

So, a big "Thank You" goes out to the customer support!

Last edited by rocknrobot1; 12-20-2012 at 10:30 AM.
Ensign
Join Date: Dec 2012
Posts: 10
# 75 Support, What Support?
12-24-2012, 07:14 AM
Well I've done exactly the same as so many others here, and unable to link accounts.

Support is a complete joke, all they suggest is, try this, try that, try the other, all resulting in the same thing, no linking of accounts.

So not only have I lost my lifetime subscription, rank, ships I've brought, experience, veteran status, the list goes on, but it seems they now want me to start from scratch with this wonderful Perfect World account (bring back cryptic).

Still waiting for support to help me from last week, oh I forgot, they must now be on xmas holidays, so screw all those of us that are unhappily unable to continue with gameplay, but start again, and waste money buying 'Zen', so we can add another patch in the future, so you loose the lot.

Instead of support tickets, how do you actualy make a complaint, to get this resolved, or a complete refund and compensation for them fixing something that wasn't broken, causing those of us that have lost everything within the game.

Yes I am annoyed, which multiplies the longer support just ignores my requests for help.

Dont want support, want my complaint dealt with.
Lieutenant
Join Date: Jul 2012
Posts: 61
# 76
12-24-2012, 09:14 AM
Actually all you have to do is create a new PWE account and then link it to your cryptic account, easy as pie!
http://i336.photobucket.com/albums/n337/lightspeedpurple/Star%20Trek/PhoXo27.png
Ensign
Join Date: Jan 2013
Posts: 20
# 77
01-25-2013, 07:46 AM
Quote:
Originally Posted by admiralsvak View Post
Actually all you have to do is create a new PWE account and then link it to your cryptic account, easy as pie!
And if I already have a PW account? You're saying I should start a new one anyway?
I reach for the stars, but still touch my own heart
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