Commander
Join Date: Jun 2012
Posts: 441
# 71
12-18-2012, 06:08 PM
Quote:
Originally Posted by mariothebros View Post
I have been getting unusual lag and disconnected issue to STO in the past 5 days.

Symptoms: Very slow to start the game (in game scene), slow zoning in sector space and loading new zone (i.e. mission), server not responding in STF and disconnected

Result of tracing route to 208.95.108.41:

1. 82ms 93ms 65ms 10.20.30.33
2. * * * Request timed out
3. 68ms 72ms 66ms 10.20.161.42
4. * 88ms 92ms 202.70.56.49
5. 91ms 71ms 81ms 202.70.56.17
6. * * * Request timed out
7. 111ms 105ms 106ms ip-176-146.moratelindo.co.id [202.43.176.146]
8. 210ms 281ms 277ms tenge13-3.br01.sin02.pccwbtn.net [63.218.229.109]
9. 299ms 273ms 272ms te0-6-0-3.ccr22.sjc03.atlas.cogentco.com [154.54.11.161]
10. 298ms 313ms 305ms te0-0-0-3.ccr22.scjc01.atlas.cogentco.com [154.54.6.1091]
11. 270ms 292ms 299ms te0-1-0-5.ccr22.sfo01.atlas.cogentco.com [66.28.4.5]
12. 338ms 317ms 308ms te0-0-0-0-2.ccr22.mci01.atlas.cogentco.com [154.54.30.66]
13. 325ms 354ms 326ms te0-3-0-2.ccr22.ord01.atslas.cogentco.com [154.54.6.213]
14. 352ms 359ms 359ms te0-2-0-5.ccr22.bos01.atlas.cogentco.com [154.54.43.74]
15. 378ms 557ms 428ms te4-2.ccr01.bos06.atlas.cogentco.com [66.28.4.254]
16. 354ms 366ms 350ms 38.111.40.114
17. 377ms 353ms 377ms 208.95.185.41

Result of tracing to nettest.crypticstudio.com [68.178.232.99]
1. * 69ms 67ms 10.20.30.33
2. * * * Request timed out
3. 48ms 66ms 66ms 10.20.161.37
4. * 67ms 66ms 202.70.56.49
5. 51ms 59ms 53ms 202.70.56.17
6. * * * 3967ms ip-179-125.moratelindo.co.id [202.43.179.125]
7. 118ms 99ms 112ms supernet-06.1-1-20.edge2-eqx-sin.moratelindo.co.id [202.43.176.218]
8. 103ms 101ms 99ms 203.208.131.101
9. 109ms 106ms 191ms 203.208.152.217
10. 275ms 273ms 280ms 203.208.178.206
11. 260ms 298ms 281ms 203.208.171.150
12. 273ms 279ms 272ms 203.208.178.250
13. * 391ms 319ms phn-edge-06.inet.qwest.net [205.171.12.142]
14. 301ms 296ms 333ms 63-234-235-102.dia.static.qwest.net [63.234.235.102]
15-30. * * * Request timed out

I don't know how this issue come up, but I've been playing STO since February 2012 with same ISP and now I already reach VA rank with over 10K achievement points. Certainly something is not right which was started in 5 days ago. Could it be related to the up coming PvP boot camp? I experienced some irregularities with some PvP MMO that were not well protected and some players used trojan/virus/etc to make them superior compared to others.

Please help me, Dev.
That's some nasty lag you're getting there (anything over 150 is problematic, and yours passed that at something like warp 9), and it's not all from Cogent. In fact, your entire trace is extremely laggy and outright timed out in spots (note the asterisks in your trace, those are missed packets of data).

I'd suggest a full power cycle of your router, PC and modem, for starters. Make sure that nothing else is utilizing your connection that can be eating bandwidth (P2P programs, Pando, etc.)

Try using one of the proxies and see if that helps you out any. Again, those numbers are absolutely atrocious for a trace and make me think something else is going on with your internet connection.
****
Lagging, D/Cing, or rubberbanding? Here's some help.

Current ships: A lot. RTR 15 National Championships....and counting
Ensign
Join Date: Sep 2012
Posts: 20
# 72
12-19-2012, 10:30 AM
Quote:
Originally Posted by mariothebros View Post
I have been getting unusual lag and disconnected issue to STO in the past 5 days.

Symptoms: Very slow to start the game (in game scene), slow zoning in sector space and loading new zone (i.e. mission), server not responding in STF and disconnected

Result of tracing route to 208.95.108.41:

1. 82ms 93ms 65ms 10.20.30.33
2. * * * Request timed out
3. 68ms 72ms 66ms 10.20.161.42
4. * 88ms 92ms 202.70.56.49
5. 91ms 71ms 81ms 202.70.56.17
6. * * * Request timed out
7. 111ms 105ms 106ms ip-176-146.moratelindo.co.id [202.43.176.146]
8. 210ms 281ms 277ms tenge13-3.br01.sin02.pccwbtn.net [63.218.229.109]
9. 299ms 273ms 272ms te0-6-0-3.ccr22.sjc03.atlas.cogentco.com [154.54.11.161]
10. 298ms 313ms 305ms te0-0-0-3.ccr22.scjc01.atlas.cogentco.com [154.54.6.1091]
11. 270ms 292ms 299ms te0-1-0-5.ccr22.sfo01.atlas.cogentco.com [66.28.4.5]
12. 338ms 317ms 308ms te0-0-0-0-2.ccr22.mci01.atlas.cogentco.com [154.54.30.66]
13. 325ms 354ms 326ms te0-3-0-2.ccr22.ord01.atslas.cogentco.com [154.54.6.213]
14. 352ms 359ms 359ms te0-2-0-5.ccr22.bos01.atlas.cogentco.com [154.54.43.74]
15. 378ms 557ms 428ms te4-2.ccr01.bos06.atlas.cogentco.com [66.28.4.254]
16. 354ms 366ms 350ms 38.111.40.114
17. 377ms 353ms 377ms 208.95.185.41

Result of tracing to nettest.crypticstudio.com [68.178.232.99]
1. * 69ms 67ms 10.20.30.33
2. * * * Request timed out
3. 48ms 66ms 66ms 10.20.161.37
4. * 67ms 66ms 202.70.56.49
5. 51ms 59ms 53ms 202.70.56.17
6. * * * 3967ms ip-179-125.moratelindo.co.id [202.43.179.125]
7. 118ms 99ms 112ms supernet-06.1-1-20.edge2-eqx-sin.moratelindo.co.id [202.43.176.218]
8. 103ms 101ms 99ms 203.208.131.101
9. 109ms 106ms 191ms 203.208.152.217
10. 275ms 273ms 280ms 203.208.178.206
11. 260ms 298ms 281ms 203.208.171.150
12. 273ms 279ms 272ms 203.208.178.250
13. * 391ms 319ms phn-edge-06.inet.qwest.net [205.171.12.142]
14. 301ms 296ms 333ms 63-234-235-102.dia.static.qwest.net [63.234.235.102]
15-30. * * * Request timed out

I don't know how this issue come up, but I've been playing STO since February 2012 with same ISP and now I already reach VA rank with over 10K achievement points. Certainly something is not right which was started in 5 days ago. Could it be related to the up coming PvP boot camp? I experienced some irregularities with some PvP MMO that were not well protected and some players used trojan/virus/etc to make them superior compared to others.

Please help me, Dev.
wow you come from the same country as i am

yes, we got lag & rubberband since second week of winter wonderland event. i did notice the problems are occured between 11:00 to 07:00 UTC on weekday, and the whole 24 hours on the weekend. from between 06:00 to 10:00 UTC during weekday, the ping was constant and no lag or rubberband occured.

my guess is, there's over network overload somewhere between cogent's atlanta and washington dc route since packet loss started to occur on that segment. and since i'm working on telco company, i can try re-route traffic using seabone cable to europe. the result was, i got higher latency but with less packet loss.

so, i think there's really a network overload in north america between west coast and east coast, even worse at usa's peak hours. i suggest you to use eu proxy first, then if you still got lag, use us proxy. direct connection on high packet loss will make you having rubberband all the time

btw, there's average of 80ms latency between cogent's boston and amazon data center in dublin, so using eu proxy will add more latency (means you toon will respon a bit late) but with less packet loss, the game will be more playable.
Ensign
Join Date: Jun 2012
Posts: 13
# 73
12-19-2012, 07:35 PM
Date/Time: Dec 19 / 7:27pm PST
Location: Canada West Coast
Issue: 'Rewind' (Char keeps teleporting back to previous location when doing the Winter Race), Disconnect, UI unresponsive.
Tried US Proxy ON and OFF makes no difference for me. Rebooted system makes no difference either.
Issue Started: Dec 18 at night. It got worst today (Dec 19) and it is almost unplayable now. I have been trying to get my daily race done but I have to repeat 8~10 times before I can finish due to the 'rewind' issue. I keep going out of bound without knowing.

This is very frustrating. The only blessing is I can at least login unlike some other users on this thread. Please fix this.
Ensign
Join Date: Jul 2012
Posts: 3
# 74
12-19-2012, 08:07 PM
I too have been getting disconnected to the point that the game has now just become unplayable. I recently changed my IP to ATT U-verse in September, but the problems have really just started in the past 3 weeks leading me to believe that it may be a problem on Cryptic's end.

I have no solutions, just wanted to vent my frustration.
Commander
Join Date: Jun 2012
Posts: 441
# 75
12-19-2012, 08:30 PM
Quote:
Originally Posted by ames1 View Post
Date/Time: Dec 19 / 7:27pm PST
Location: Canada West Coast
Issue: 'Rewind' (Char keeps teleporting back to previous location when doing the Winter Race), Disconnect, UI unresponsive.
Tried US Proxy ON and OFF makes no difference for me. Rebooted system makes no difference either.
Issue Started: Dec 18 at night. It got worst today (Dec 19) and it is almost unplayable now. I have been trying to get my daily race done but I have to repeat 8~10 times before I can finish due to the 'rewind' issue. I keep going out of bound without knowing.

This is very frustrating. The only blessing is I can at least login unlike some other users on this thread. Please fix this.
What you're describing is called "rubberbanding", which is caused by the server and client being momentarily out of sync and your character being returned to the point at which the server last recorded its location. Usually, it's caused by sporadic network latency.

What are your traceroute and nettest results? Determining those is covered in the sticky at the top of this sub-forum titled "Diagnosing Lag and Rubberbanding".

I'm willing to guess that there might be some significant lag at a point or two in that trace.
****
Lagging, D/Cing, or rubberbanding? Here's some help.

Current ships: A lot. RTR 15 National Championships....and counting
Ensign
Join Date: Jun 2012
Posts: 13
# 76
12-19-2012, 10:15 PM
Here are my test results.
tracert patchserver.crypticstudios.com

Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:

1 <1 ms <1 ms * 192.168.0.1
2 * * * Request timed out.
3 29 ms 15 ms 15 ms 64.59.147.213
4 31 ms 22 ms 23 ms 66.163.69.145
5 37 ms 33 ms 23 ms rc4wt-pos14-0-0.wa.shawcable.net [66.163.76.130]
6 39 ms 18 ms 14 ms xe-11-0-0.edge1.Seattle3.Level3.net [4.59.232.85]
7 238 ms 209 ms 228 ms te7-8.ccr02.sea02.atlas.cogentco.com [154.54.12.25]
8 * 232 ms 203 ms te2-7.ccr02.sea01.atlas.cogentco.com [154.54.85.181]
9 55 ms 70 ms 62 ms te0-7-0-4.ccr21.slc01.atlas.cogentco.com [154.54.80.10]
10 81 ms 79 ms * te4-3.ccr01.den01.atlas.cogentco.com [154.54.0.41]
11 89 ms * 79 ms te0-2-0-7.ccr21.mci01.atlas.cogentco.com [154.54.82.206]
12 * 71 ms 70 ms te0-3-0-7.ccr21.ord01.atlas.cogentco.com [154.54.84.74]
13 97 ms 97 ms 95 ms te0-1-0-6.ccr22.bos01.atlas.cogentco.com [154.54.43.206]
14 96 ms 98 ms 109 ms te3-2.ccr01.bos06.atlas.cogentco.com [154.54.46.130]
15 100 ms 95 ms 101 ms 38.111.40.114
16 106 ms 106 ms 110 ms 208.95.185.41

Trace complete.


nettest
contacting nettest server..
Local IP: --------
Ping: 125.0 msec
Port: 80: 114 KB/sec 7 KB/sec 124 KB/sec 500
Port: 80: 517 KB/sec 27 KB/sec 544 KB/sec 500
Port: 443: 115 KB/sec 7 KB/sec 123 KB/sec 500
Port: 443: 420 KB/sec 23 KB/sec 441 KB/sec 500
Port: 7255: 411 KB/sec 21 KB/sec 431 KB/sec 500
Port: 7255: timed out
Port: 7003: 390 KB/sec 17 KB/sec 409 KB/sec 500
Port: 7003: 118 KB/sec 9 KB/sec 126 KB/sec 500
Port: 7202: timed out
Port: 7202: 183 KB/sec 7 KB/sec 196 KB/sec 500
Port: 7499: 448 KB/sec 25 KB/sec 471 KB/sec 500
Port: 7499: 420 KB/sec 17 KB/sec 443 KB/sec 500
Port: 80: 344 KB/sec 14 KB/sec 363 KB/sec 500
Idle NIC bandwidth Send: 0 KB/sec Recv: 0 KB/sec
hit return to exit

Last edited by ames1; 12-20-2012 at 05:30 PM.
Career Officer
Join Date: Jun 2012
Posts: 2,061
# 77
12-19-2012, 11:32 PM
Quote:
Originally Posted by ames1 View Post
Here are my test results.
tracert patchserver.crypticstudios.com

Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:

1 <1 ms <1 ms * 192.168.0.1
2 * * * Request timed out.
3 29 ms 15 ms 15 ms 64.59.147.213
4 31 ms 22 ms 23 ms 66.163.69.145
5 37 ms 33 ms 23 ms rc4wt-pos14-0-0.wa.shawcable.net [66.163.76.130]
6 39 ms 18 ms 14 ms xe-11-0-0.edge1.Seattle3.Level3.net [4.59.232.85]
7 238 ms 209 ms 228 ms te7-8.ccr02.sea02.atlas.cogentco.com [154.54.12.25]
8 * 232 ms 203 ms te2-7.ccr02.sea01.atlas.cogentco.com [154.54.85.181]

9 55 ms 70 ms 62 ms te0-7-0-4.ccr21.slc01.atlas.cogentco.com [154.54.80.10]
10 81 ms 79 ms * te4-3.ccr01.den01.atlas.cogentco.com [154.54.0.41]
11 89 ms * 79 ms te0-2-0-7.ccr21.mci01.atlas.cogentco.com [154.54.82.206]
12 * 71 ms 70 ms te0-3-0-7.ccr21.ord01.atlas.cogentco.com [154.54.84.74]
13 97 ms 97 ms 95 ms te0-1-0-6.ccr22.bos01.atlas.cogentco.com [154.54.43.206]
14 96 ms 98 ms 109 ms te3-2.ccr01.bos06.atlas.cogentco.com [154.54.46.130]
15 100 ms 95 ms 101 ms 38.111.40.114
16 106 ms 106 ms 110 ms 208.95.185.41

Trace complete.
Looks like the issue is the gateway onto the Cogent Communications backbone in Seattle. You might want to contact your ISP (presumably Shaw Cable) and see if their aware of this problem...
Commander
Join Date: Jun 2012
Posts: 441
# 78
12-20-2012, 01:21 PM
Quote:
Originally Posted by ames1 View Post
Here are my test results.
tracert patchserver.crypticstudios.com

Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:

1 <1 ms <1 ms * 192.168.0.1
2 * * * Request timed out.
3 29 ms 15 ms 15 ms 64.59.147.213
4 31 ms 22 ms 23 ms 66.163.69.145
5 37 ms 33 ms 23 ms rc4wt-pos14-0-0.wa.shawcable.net [66.163.76.130]
6 39 ms 18 ms 14 ms xe-11-0-0.edge1.Seattle3.Level3.net [4.59.232.85]
7 238 ms 209 ms 228 ms te7-8.ccr02.sea02.atlas.cogentco.com [154.54.12.25]
8 * 232 ms 203 ms te2-7.ccr02.sea01.atlas.cogentco.com [154.54.85.181]
9 55 ms 70 ms 62 ms te0-7-0-4.ccr21.slc01.atlas.cogentco.com [154.54.80.10]
10 81 ms 79 ms * te4-3.ccr01.den01.atlas.cogentco.com [154.54.0.41]
11 89 ms * 79 ms te0-2-0-7.ccr21.mci01.atlas.cogentco.com [154.54.82.206]
12 * 71 ms 70 ms te0-3-0-7.ccr21.ord01.atlas.cogentco.com [154.54.84.74]
13 97 ms 97 ms 95 ms te0-1-0-6.ccr22.bos01.atlas.cogentco.com [154.54.43.206]
14 96 ms 98 ms 109 ms te3-2.ccr01.bos06.atlas.cogentco.com [154.54.46.130]
15 100 ms 95 ms 101 ms 38.111.40.114
16 106 ms 106 ms 110 ms 208.95.185.41

Trace complete.


nettest
contacting nettest server..
Local IP: ----------
Ping: 125.0 msec
Port: 80: 114 KB/sec 7 KB/sec 124 KB/sec 500
Port: 80: 517 KB/sec 27 KB/sec 544 KB/sec 500
Port: 443: 115 KB/sec 7 KB/sec 123 KB/sec 500
Port: 443: 420 KB/sec 23 KB/sec 441 KB/sec 500
Port: 7255: 411 KB/sec 21 KB/sec 431 KB/sec 500
Port: 7255: timed out
Port: 7003: 390 KB/sec 17 KB/sec 409 KB/sec 500
Port: 7003: 118 KB/sec 9 KB/sec 126 KB/sec 500
Port: 7202: timed out
Port: 7202: 183 KB/sec 7 KB/sec 196 KB/sec 500
Port: 7499: 448 KB/sec 25 KB/sec 471 KB/sec 500
Port: 7499: 420 KB/sec 17 KB/sec 443 KB/sec 500
Port: 80: 344 KB/sec 14 KB/sec 363 KB/sec 500
Idle NIC bandwidth Send: 0 KB/sec Recv: 0 KB/sec
hit return to exit
I'm inclined to agree with the above poster. Also, your nettest is extremely hit and miss. Some ports are getting through just fine, others are not. In particular, most of your middle column values are below optimal values (20KB/s).

For security reasons, I have done you the favor of editing out your local IP in my quote. I'd suggest in the future you not post your IP in your nettest results.
****
Lagging, D/Cing, or rubberbanding? Here's some help.

Current ships: A lot. RTR 15 National Championships....and counting
Ensign
Join Date: Jun 2012
Posts: 13
# 79
12-21-2012, 12:12 AM
When I came home after work today around 6pm PST, I started going thru my toons for the daily race. The race for the first 5 toons went great. No lag, rubberbanding or any issues at all. I completed those races very quickly and though the issue is fixed somehow. When I started my 6th toon, I start to get some minor rubberbanding. Nothing that really impact my race too much. As I go thru the rest of my toons, it just keep on getting worst. For my last toon, it took my around 10 tries. Keep getting disconnect, unresponsive UI with missing textures (Q was bald because the texture for the hat was not loaded which is kinda funny. I should have taken a picture with Raptr and post it). In the end, I got thru it and just call it a day.

I think you guys may be right about my ISP contributing to the problem. However, I am not completely convinced that my ISP is the only one to blame though because there are many others in this thread that are not using my ISP and having similar issues. I will give my ISP a call tomorrow and hopefully they can doing something about it.

Thanks guys for having a look. (lewstelamon01-Thanks for the reminder about taking out my IP. I edited it out now from my original post).
Career Officer
Join Date: Jun 2012
Posts: 2,061
# 80
12-21-2012, 09:17 PM
Quote:
Originally Posted by ames1 View Post
...
I think you guys may be right about my ISP contributing to the problem. However, I am not completely convinced that my ISP is the only one to blame though because there are many others in this thread that are not using my ISP and having similar issues. I will give my ISP a call tomorrow and hopefully they can doing something about it....
Though actually, the problem your Trace Route is showing is different then the problem most other people have been having, (which is the Boston Cogent Communications Hub) Backbone Hub congestion can generate the same symptoms, even if their occurring in different locations...
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