I too am in this boat and something is amiss. I see that, after posting this, I have posted 2 times. lol, what? I am a lifetime subscriber and a loyal player since beta and have been active in the forums in the past. I can not link my characters nor create forums topics (apparently I am still new according to large bold red lettering at the top informing me:
At this time, you may only post replies to threads that have already been created. After a certain amount of time has passed since your registration date, you will be able to create new threads in forums that allow it.
The Star Trek Online Community Team"
It has been several months since I received a stipend, my tickets are not being answered, emails are auto-reply only so far, and yet if I go to the STO site directly and click on "My Account" I can see my game credentials and play time properly listed, if I click "My Account" from this area I show nothing. Obviously the process of linking my Cryptic account to Perfect World went awry yet I followed the instructions to a letter. Hopefully this is addressed soon as this is just ridiculous.