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need help on changing email

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mrgardener

Ensign

Join Date: Aug 2012

Posts: 15

hey my previous gmail got deleted randomly so i wanted to change it here to one ive access to however it end up sending a verification email to my deleted email.. putting me at a dead end i was hoping if a member of staff would help me sort this out

anazonda

Career Officer

Join Date: Jun 2012

Posts: 1,952

You need to send in a ticket.

Chances of getting support here is... slim...

My name may say "PWE member", but I will never be.
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askray

Community Moderator

Join Date: Jun 2012

Posts: 310

Quote:

Originally Posted by anazonda

You need to send in a ticket.

Chances of getting support here is... slim...

Actually 0 as that's a billing issue and they won't, for obvious reasons, discuss account stuff on the website.

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My views may not represent those of Cryptic Studios or Perfect World Entertainment
If you wish to speak to someone on the community team, file a community support ticket here, as we are not able to respond to PMs regarding moderation inquiries.
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lewstelamon01

Commander

Join Date: Jun 2012

Posts: 430

Actually, I think he's just trying to change his registered account email...which requires access to the old email to change via the automated system on the support page.

Since he does not have this, he'll have to submit a support ticket.

Here's the support article on how to change your account's registered email address.

****
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mrgardener

Ensign

Join Date: Aug 2012

Posts: 15

Quote:

Originally Posted by lewstelamon01

yes this is my issue i have sent an email to customer service in hope i can fix this

wulfrock

Ensign

Join Date: Dec 2012

Posts: 1

Good luck, I have this issue as well. I have been waiting 4 days and no response at all....

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