*!*!*We are investigating an issue where some players are seeing a "login failed for unknown reason" error at the log-in screen.*!*!*
We are investigating a bug where some Gold Members may not have received their additional character slot -- details here (Will be fixed ASAP!).
UPDATE! We are also investigating reports of slow patching and are working on a resolution. For a better patch experience, please restart your launcher. It will pick up where it left off and should be faster to complete.
If you have purchased a Legacy or Starter Pack, please see this thread for instructions on how to claim your items in-game.
If you have additional questions about the Legacy or Starter pack, please read this FAQ.
I've been trying for days to get into the Hromi Cluster and it just won't launch. Does anyone have any idea?
There do always seem to be a lot of ships trying to get into there; but, I'd have thought even with a queue, I'd have made it by now. I've seen ships just run up, and disappear, and I can tell they got in. But, I can't seem to do it. Any suggestions or ideas greatly appreciated. It's quite frustrating.
If you use 'auto-pilot' to get to the Hromi Cluster, you end up underneath, and too low to enter... You can either creep forward until the distance is 0.00, or you can try spiraling up and circling around until you get an entry prompt