Career Officer
Join Date: Jun 2012
Posts: 606
# 1 Suggestion: C-store returns
01-02-2013, 07:51 AM
I happened to be playing another F2P game, and bought something in their in-game store. Their store had a feature which would be very useful for us to have -- a "return policy".

The bundle that I bought was in a "box", like some of our C-store items. The box was bound, and returnable for full credit until I opened it, or a time limit had elapsed (I think it was something like 2 hours).

I think a system like that is great, and would probably ease the burden on Customer Service. No more "oops, I bought the wrong item".
Saving the universe ... one game at a time.
Career Officer
Join Date: Sep 2012
Posts: 562
# 2
01-02-2013, 07:55 AM
That is an excellent idea! I am surprised that there is not a system in place already. It would perhaps solve some of the 'greed' issues on the exchange, a ship fleet module should not cost MORE than five million EC for example.

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