If you have purchased a Legacy or Starter Pack, please see this thread for instructions on how to claim your items in-game. (Please see the yellow text in the linked thread for instructions on creating a Reman.) (Not seeing your pack in-game? Please see the lime-green text in the linked thread above for information.)
If you have additional questions about the Legacy or Starter pack, please read this FAQ.
Thanks SO MUCH for all your support, and we'll see you in-game!
- The Star Trek Online Team
"Login failed for unknown reason" error
Missing additional character slot for current/ lapsed Gold Members
Slow patching in the launcher
A bug that involved Romulan Liberated Borg captains and their skills once they chose an ally
Some characters were stuck in a loading screen with a "Server Not Responding" message
I have 2 other accounts I cant use too. The email addresses are correct but there was no verification codes on either account. There is however Star Trek, Champions, and PWE Torchlight 2 spam in my in box. No message about the new account guard, no verification code, nothing.
I too cannot access my account. I changed my G-Mail password awhile back and forgot what I changed it to. Google does not have a live support team. Everything is automated. Sorry if I can't fill out an automated form saying who I E-Mailed the most from my E-Mail address in the last SIX YEARS Google! I used my e-mail to sign up for crap like this. Not send people stupid little letters everyday of my life. Of course Google doesn't have a form for people like me so unless you have 5 pen pals you write daily you're screwed out of getting your account back. Now I try to start playing Star Trek again after all this time and I realize that even though I still remember the username and password to my account I can't play the game. SUCH GARBAGE! I'd rather have a chance of somebody hacking my account than not being able to use my own account. This is SOOOOO dumb! I need to change my E-Mail address but I can't do it without my old E-Mail address. Bleh!