Former PWE Community Team Lead
Join Date: Jun 2012
Posts: 9,046
# 91
01-10-2013, 11:29 AM
Quote:
Originally Posted by westtell4012 View Post
i have a lifetime account but have not gotten my 500 zen for this month yet any idea why
You can inquire about your stipend by sending in a support ticket (link in my signature) or emailing directly: customerservice@perfectworld.com -- I will say that every time we've looked into a stipend issue, when the player was a lifetime or gold member, we've never found someone to have missed it. It's an automatic process. With the Dilithium Exchange, and C-Store items that have prices below the stipend amount, I personally have thought I missed one but I had forgot I purchased a couple Master Keys and converted some for Dilithium.

If you're a monthly gold subscriber, it comes in on or around 30-days past the day when your bank last hard posted the subscription charge (moved from pending to posted). This can happen at anytime during the day. Lifetime subscribers (who have been subscribed for at least 30-days), will get it on or around the day of the month when your bank hard posted the original lifetime subscription charge (moved from pending to posted).

Cheers,

Brandon =/\=
Brandon "BranFlakes" Felczer | Former Community Team Lead for Perfect World Entertainment
Career Officer
Join Date: Oct 2012
Posts: 70
# 92
01-10-2013, 11:34 AM
Quote:
Originally Posted by misterde3 View Post
Hi, what day of the month did you become an LTSer?
That's the day of the month you'll get your stipend.
i thought it was the 9th maybe its today i dont really remember i got it Really late at night
or very early the next morning
Career Officer
Join Date: Jun 2012
Posts: 1,943
# 93
01-10-2013, 11:35 AM
Quote:
Originally Posted by pwebranflakes View Post
You can inquire about your stipend by sending in a support ticket (link in my signature) or emailing directly: customerservice@perfectworld.com -- I will say that every time we've looked into a stipend issue, when the player was a lifetime or gold member, we've never found someone to have missed it. It's an automatic process. With the Dilithium Exchange, and C-Store items that have prices below the stipend amount, I personally have thought I missed one but I had forgot I purchased a couple Master Keys and converted some for Dilithium.

If you're a monthly gold subscriber, it comes in on or around 30-days past the day when your bank last hard posted the subscription charge (moved from pending to posted). This can happen at anytime during the day. Lifetime subscribers (who have been subscribed for at least 30-days), will get it on or around the day of the month when your bank hard posted the original lifetime subscription charge (moved from pending to posted).

Cheers,

Brandon =/\=
One thing I don't get though Brandon is this:

- You have an in game system that in game e-mails my STO characters everytime I sell an item on the STO EC Exchange (and it's actually something I like as it lets me know what sells well for me)...

My question to Cryptic/PWE then is: Why ca't they put a system in place that does the same thing (IE in game e-mails my characters) to notify me I got my 500 Zen Point stipend for the month? <-- why is this harder to do when you have a system that sends me a message that I sold a ship battery for 400 EC?
Formerly known as Armsman from June 2008 to June 20, 2012 http://sto-forum.perfectworld.com/image.php?type=sigpic&userid=91861979000&dateline=  1340755546
PWE Drone says: "Your STO community as you have known it is ended...Display names are irrelevant...Any further sense of community is irrelevant...Resistance is futile...You will be assimilated..."
Lieutenant
Join Date: Nov 2012
Posts: 68
# 94
01-10-2013, 11:35 AM
Quote:
Originally Posted by pwebranflakes View Post
You can inquire about your stipend by sending in a support ticket (link in my signature) or emailing directly: customerservice@perfectworld.com -- I will say that every time we've looked into a stipend issue, when the player was a lifetime or gold member, we've never found someone to have missed it. It's an automatic process. With the Dilithium Exchange, and C-Store items that have prices below the stipend amount, I personally have thought I missed one but I had forgot I purchased a couple Master Keys and converted some for Dilithium.

If you're a monthly gold subscriber, it comes in on or around 30-days past the day when your bank last hard posted the subscription charge (moved from pending to posted). This can happen at anytime during the day. Lifetime subscribers (who have been subscribed for at least 30-days), will get it on or around the day of the month when your bank hard posted the original lifetime subscription charge (moved from pending to posted).

Cheers,

Brandon =/\=
And it takes 3-4 days for a reply, mine is still missing as well January 6, CS is a joke.

Last edited by sniper1187; 01-10-2013 at 12:06 PM.
Lieutenant
Join Date: Sep 2012
Posts: 38
# 95 Not recieved free months zen
01-10-2013, 12:03 PM
Hello, I've been a Lifetime subscriber since February 8th 2010 and on this bumpy road the game has gone down, i wanna first thank all the Devs, mods, staff, Cryptic,etc for all their hard work in making this game what it has become.

i do however have one problem, when recieving the free c-store points when the game began, i would recieve my points on the 8th of every month,
2011, that became the 9th, 2012 it became the 10th

any idea why? is it because of leap year?

or just the timezone difference?

thank you so much for the wonderful journey you have taken us down with this game and thank you also for your time in reading my obvious whining. xD

Keep doing what you do best
Empire Veteran
Join Date: Jun 2012
Posts: 1,032
# 96
01-10-2013, 01:21 PM
Quote:
Originally Posted by crypticarmsman View Post
One thing I don't get though Brandon is this:

- You have an in game system that in game e-mails my STO characters everytime I sell an item on the STO EC Exchange (and it's actually something I like as it lets me know what sells well for me)...

My question to Cryptic/PWE then is: Why ca't they put a system in place that does the same thing (IE in game e-mails my characters) to notify me I got my 500 Zen Point stipend for the month? <-- why is this harder to do when you have a system that sends me a message that I sold a ship battery for 400 EC?
This^ +1 /signed all that jazz
We have been asking for this for a year now, and every month we see the same "didn't get my stipend" thread with the same resonse, "contact CS".

Mail the Account when Stpiend applied maybe?
Put the date on the account information maybe?
^^same requests, every month^^
Handle: @kirian_darkstar
Registered: Oct/2009 , LTS : Feb/2011
Fleets: Warriors of the Phoenix, Kirian Industries
Three years and still no Captain Klaa hair...
Survivor of Romulus
Join Date: Jun 2012
Posts: 138
# 97
01-15-2013, 01:17 PM
I've been playing almost three years now and this is the first time I haven't received the stipend on the usual 11th of the month, it's odd as i have been grinding like hell for Dil to process into Zen, so it would be harder to miss in the grinding.

I'll send CS a mail

Edit: checked this morning and I have received it

Last edited by temp3rus; 01-16-2013 at 02:32 AM.
Commander
Join Date: Jun 2012
Posts: 411
# 98
01-28-2013, 11:39 PM
As others of said, with the amount of zen flying around in my account these days, I never know if my stipend arrives or not. A notice of some sort, via e-mail or in game, would be really nice.
Career Officer
Join Date: Jun 2012
Posts: 36
# 99
01-29-2013, 12:04 AM
Quote:
Originally Posted by tilarium1979 View Post
As others of said, with the amount of zen flying around in my account these days, I never know if my stipend arrives or not. A notice of some sort, via e-mail or in game, would be really nice.
I also think an E-mail or in game reminder would be nice
Career Officer
Join Date: Jun 2012
Posts: 3,591
# 100
01-29-2013, 12:11 AM
The logical thing to do is make it so that it gets added to your Dilithium History UI in the Exchange.

This would have the added benefit of encouraging folks to try out the Dilithium Exchange if they haven't already.
......... DaveyNY ...STO Forum Minion since February - 2009
..............Star Trek Fan since Thursday Sept. 8th, 1966
There are No Longer any STO Veterans... We're Just Minions who have Played the Game for the last 4.75 years.
.......................SARCASM... Just Another Service I Offer...

Last edited by daveyny; 01-29-2013 at 12:28 AM.
Closed Thread

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is Off
HTML code is Off


All times are GMT -7. The time now is 06:06 PM.