Ensign
Join Date: Dec 2012
Posts: 2
ever since thepatc on jan 10th my sto launcher wont fully initialize . that is to say it gets to the cryptic menu then times out , never begins loading actually . i have a new pc and have never had this issue before does anyone else have this problem or can you offer any help? thank you
Ensign
Join Date: Jul 2012
Posts: 1
# 2
01-11-2013, 06:38 AM
Having issues as well since patch. I get past the Cryptic loading screen, but it stalls loading at the next screen. Going to try reinstalling.
Ensign
Join Date: Jun 2012
Posts: 1
# 3
01-11-2013, 05:14 PM
Quote:
Originally Posted by unimatrixnibiru View Post
ever since thepatc on jan 10th my sto launcher wont fully initialize . that is to say it gets to the cryptic menu then times out , never begins loading actually . i have a new pc and have never had this issue before does anyone else have this problem or can you offer any help? thank you


I am having the same issue it sounds like, and was playing normally up until January 9.

I put in my password, then the launcher gets to performing a version check, and that's as far as it goes.
Ensign
Join Date: Jan 2013
Posts: 1
# 4
01-11-2013, 07:48 PM
Mine dosent even go that far, all it says is The Launcher cannot connect to the Server ....
Ensign
Join Date: Nov 2012
Posts: 11
# 5
01-14-2013, 10:37 AM
I can log in one in 10 times and only get rubberbanding, and that if I'm lucky, usually get a criminal 5 minutes delay when trying to do anything, and all started since saturday 12/01/2013
Lieutenant
Join Date: Dec 2012
Posts: 74
# 6
01-14-2013, 11:13 AM
Kill all graphic options, bringing everything to base then try loading and let us know what's up.

Been playing since launch.
Lieutenant
Join Date: Jan 2013
Posts: 32
# 7
01-16-2013, 09:59 AM
Hello; I seem to have the same issue, althrough I manage to get to the charc selection screen try loading my main charcter and its just bugs out and won't move.

I did make a klingon charc last night but that should not be the cause

I will try the safe launch and see if it solves my issue too
Survivor of Romulus
Join Date: Aug 2012
Posts: 47
# 8 log-in issues
01-16-2013, 12:52 PM
I'm having the same problem. The launcher will come up, but it doesn't have my username already in the textbox as it normally would. After typing it in, the tab key won't advance to the next text box. I click it, type my password, and click submit. Then it crashes leaving this window that says "Oops! Your Cryptic Account has crashed. To help us out..." asking me to give the ticket ID number. So I try to type in the 'Details' box and it crashes! The other times it's happened I just hit submit to send the ticket number. It does have the green indicator next to the 'Server Status:' label. When I leave out the log-in info and just click 'submit', there is no change in response.

I've tried un/re-installing, deleting whatever Pando is, clicking boxes on the 'options' tab of the launcher - nothing so far. If anybody knows what's happening I'd like to hear it. I joined a year ago once F2P started and played often. Imagine my frustration that the month I finally decided to spring for the monthly gold membership I can't even log on...

Last edited by namreef; 01-16-2013 at 01:01 PM.
Lieutenant
Join Date: Dec 2012
Posts: 74
# 9
01-16-2013, 01:58 PM
Aside from my previous suggestion, you might want to open up Internet Exploder and remove all cookies, cache, etc., then go ahead and close it. The reason for this is because the Cryptic launcher (like many other launchers) use IE's api for displaying all the cool links, etc. So, when you remove all that stuff, sometimes, if that's the problem, you'll see your patcher work like it should.

Another possible fix:

Open up your Windows Explorer and navigate here: C:\Users\Public\Games\Cryptic Studios\Star Trek Online\Live\piggs

Find a small file and delete it. It's okay, this will force a verify and redownload not only the file you ditched, but also any file that's corrupt or damaged which should in turn fix your issue.

Give it a shot, let me know what happens or if you're fixed and if not, I'll see what else I can dig up for ya.

Been playing since launch.
Survivor of Romulus
Join Date: Aug 2012
Posts: 47
# 10
01-17-2013, 07:58 AM
Thanks for the suggestions.

So far, I've deleted everything related to the browsing history under 'Internet Options'. No change there - crashes after clicking 'login'.

I then copied/pasted the link you provided into Windows Explorer and deleted one of the ~64KB files. I opened the launcher and again, no change. Still crashing after clicking 'login'.

ID#: 14457539

The launcher has generated a different Error Ticket ID# but that has happened only a couple of times compared to the frequency with which this ID# shows up. It starts with '16' but it was a while ago and I didn't think to copy that one over.

If it's a help, cool; if not, I'll see what else I can do.
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