Ensign
Join Date: Nov 2012
Posts: 11
# 281
01-14-2013, 10:27 AM
Microsoft Windows XP [Versi?n 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\>tracert patchserver.crypticstudios.com

Traza a la direcci?n patchserver.crypticstudios.com [208.95.185.41]
sobre un m?ximo de 30 saltos:

1 91 ms 99 ms 99 ms 192.168.1.254
2 56 ms 46 ms 37 ms dsl-servicio-l200.uninet.net.mx [200.38.193.226]

3 57 ms 58 ms 84 ms customer-189-246-242-6.uninet.net.mx [189.246.24
2.6]
4 110 ms 82 ms 62 ms bb-mex-vallejo-50-pos0-2-5-0.uninet.net.mx [189.
246.2.117]
5 61 ms 59 ms 91 ms bb-dallas-bryan-10-pos0-0-0-0.uninet.net.mx [201
.154.119.246]
6 58 ms 75 ms 70 ms e2-3.ar6.DAL2.gblx.net [208.51.198.245]
7 77 ms 58 ms 88 ms ae2-80G.csr2.DAL2.gblx.net [67.16.151.82]
8 242 ms 202 ms 204 ms po5.ar3.DAL2.gblx.net [67.16.138.209]
9 60 ms 59 ms 60 ms te0-0-0-22.ccr22.dfw03.atlas.cogentco.com [154.5
4.10.245]
10 93 ms 60 ms 91 ms 154.54.88.82
11 76 ms 70 ms 115 ms te0-2-0-6.ccr22.mci01.atlas.cogentco.com [154.54
.2.230]
12 123 ms 114 ms 125 ms te0-3-0-7.ccr22.ord01.atlas.cogentco.com [154.54
.84.78]
13 138 ms 114 ms 131 ms te0-1-0-6.ccr22.bos01.atlas.cogentco.com [154.54
.43.206]
14 143 ms 142 ms 125 ms te3-2.ccr01.bos06.atlas.cogentco.com [154.54.46.
130]
15 113 ms 147 ms 143 ms 38.111.40.114
16 138 ms 143 ms 142 ms 208.95.185.41

Traza completa.

most of the cases receive message from patcher of "Unable to authenticate" or I can log in and get rubberbanding

Last edited by lastwolf25; 01-14-2013 at 10:40 AM.
Career Officer
Join Date: Jun 2012
Posts: 2,141
# 282
01-14-2013, 12:53 PM
Quote:
Originally Posted by lastwolf25 View Post
1 91 ms 99 ms 99 ms 192.168.1.254
2 56 ms 46 ms 37 ms dsl-servicio-l200.uninet.net.mx [200.38.193.226]

3 57 ms 58 ms 84 ms customer-189-246-242-6.uninet.net.mx [189.246.24
2.6]
4 110 ms 82 ms 62 ms bb-mex-vallejo-50-pos0-2-5-0.uninet.net.mx [189.
246.2.117]
5 61 ms 59 ms 91 ms bb-dallas-bryan-10-pos0-0-0-0.uninet.net.mx [201
.154.119.246]
6 58 ms 75 ms 70 ms e2-3.ar6.DAL2.gblx.net [208.51.198.245]
7 77 ms 58 ms 88 ms ae2-80G.csr2.DAL2.gblx.net [67.16.151.82]
8 242 ms 202 ms 204 ms po5.ar3.DAL2.gblx.net [67.16.138.209]
9 60 ms 59 ms 60 ms te0-0-0-22.ccr22.dfw03.atlas.cogentco.com [154.5
4.10.245]
10 93 ms 60 ms 91 ms 154.54.88.82
11 76 ms 70 ms 115 ms te0-2-0-6.ccr22.mci01.atlas.cogentco.com [154.54
.2.230]
12 123 ms 114 ms 125 ms te0-3-0-7.ccr22.ord01.atlas.cogentco.com [154.54
.84.78]
13 138 ms 114 ms 131 ms te0-1-0-6.ccr22.bos01.atlas.cogentco.com [154.54
.43.206]
14 143 ms 142 ms 125 ms te3-2.ccr01.bos06.atlas.cogentco.com [154.54.46.
130]

15 113 ms 147 ms 143 ms 38.111.40.114
16 138 ms 143 ms 142 ms 208.95.185.41

Traza completa.
Issue appears to be associated with the trans-atlantic cable provider...
There are really only two things you could try...
  1. Complain to your ISP and see if they can do something with the trans-atlantic cable connection.
  2. Try using the Europe Proxy setting in the launcher, and see if this forces a different trans-atlantic cable route.
There's also some lag associated with the Cogent Communications Boston Hub. Cryptic has been trying to deal with this for the past few months...
Ensign
Join Date: Jan 2013
Posts: 3
Quote:
Originally Posted by grouchyotaku View Post
Not necessarily... The Trace Route only shows the general latency of the connection, but shows nothing about the actual bandwidth throughput... So what does the Net-Test results look like?
Ping: 79.0 msec
Port: 80: 336 KB/sec 12 KB/sec 367 KB/sec 500
Port: 80: 347 KB/sec 12 KB/sec 376 KB/sec 500
Port: 443: 376 KB/sec 8 KB/sec 407 KB/sec 500
Port: 443: 372 KB/sec 10 KB/sec 404 KB/sec 500
Port: 7255: 390 KB/sec 9 KB/sec 420 KB/sec 500
Port: 7255: 46 KB/sec 3 KB/sec 55 KB/sec 500
Port: 7003: 479 KB/sec 11 KB/sec 518 KB/sec 500
Port: 7003: 453 KB/sec 11 KB/sec 487 KB/sec 500
Port: 7202: 383 KB/sec 13 KB/sec 414 KB/sec 500
Port: 7202: 441 KB/sec 11 KB/sec 475 KB/sec 500
Port: 7499: 389 KB/sec 9 KB/sec 420 KB/sec 500
Port: 7499: 359 KB/sec 8 KB/sec 389 KB/sec 500
Port: 80: 369 KB/sec 13 KB/sec 398 KB/sec 500
Idle NIC bandwidth Send: 0 KB/sec Recv: 5 KB/sec

The instructions said to report anything that was below the average. And the entirety of Column 2 is below 20 KB/sec so... looks like we have a problem. Anything I can do?
Empire Veteran
Join Date: Jun 2012
Posts: 234
# 284
01-14-2013, 01:48 PM
I have pike lag. Thank you very much Cryptic (in chinese xie xie ni pwe).
Look at this tracert.
C:\Documents and Settings\Olivier>tracert patchserver.crypticstudios.com

D?termination de l'itin?raire vers patchserver.crypticstudios.com [208.95.185.41
]
avec un maximum de 30 sauts*:

1 21 ms 20 ms 21 ms 78.225.73.254
2 22 ms 21 ms 21 ms 78.225.73.254
3 20 ms 19 ms 20 ms 213.228.36.254
4 24 ms 23 ms 23 ms bzn-crs16-1-be1105.intf.routers.proxad.net [212.
27.56.197]
5 24 ms 23 ms 23 ms bzn-crs16-2-be1000.intf.routers.proxad.net [212.
27.59.102]
6 * 23 ms 24 ms te0-1-0-7.369.mag21.par01.atlas.cogentco.com [14
9.6.161.29]
7 24 ms * 25 ms te0-0-0-10.mpd22.par01.atlas.cogentco.com [154.5
4.74.145]
8 32 ms 32 ms 33 ms te0-2-0-1.mpd22.lon13.atlas.cogentco.com [130.11
7.50.189]
9 106 ms 104 ms 104 ms te0-3-0-4.ccr22.bos01.atlas.cogentco.com [154.54
.5.122]
10 107 ms 105 ms 106 ms te4-2.ccr01.bos06.atlas.cogentco.com [66.28.4.25
4]
11 113 ms 106 ms 112 ms 38.111.40.114
12 108 ms 108 ms 108 ms 208.95.185.41

What time you will fix this? Stop talking on the forum and do something. It will better than to do blablabla!!!
http://i.imgur.com/RVocq.jpg
Career Officer
Join Date: Jun 2012
Posts: 2,141
# 285
01-14-2013, 04:16 PM
Quote:
Originally Posted by anaiyu View Post
Ping: 79.0 msec
Port: 80: 336 KB/sec 12 KB/sec 367 KB/sec 500
Port: 80: 347 KB/sec 12 KB/sec 376 KB/sec 500
Port: 443: 376 KB/sec 8 KB/sec 407 KB/sec 500
Port: 443: 372 KB/sec 10 KB/sec 404 KB/sec 500
Port: 7255: 390 KB/sec 9 KB/sec 420 KB/sec 500
Port: 7255: 46 KB/sec 3 KB/sec 55 KB/sec 500
Port: 7003: 479 KB/sec 11 KB/sec 518 KB/sec 500
Port: 7003: 453 KB/sec 11 KB/sec 487 KB/sec 500
Port: 7202: 383 KB/sec 13 KB/sec 414 KB/sec 500
Port: 7202: 441 KB/sec 11 KB/sec 475 KB/sec 500
Port: 7499: 389 KB/sec 9 KB/sec 420 KB/sec 500
Port: 7499: 359 KB/sec 8 KB/sec 389 KB/sec 500
Port: 80: 369 KB/sec 13 KB/sec 398 KB/sec 500
Idle NIC bandwidth Send: 0 KB/sec Recv: 5 KB/sec

The instructions said to report anything that was below the average. And the entirety of Column 2 is below 20 KB/sec so... looks like we have a problem. Anything I can do?
Hard to say what's going on here... (Local traffic congestion at your local router? Wireless router connection?) You could try posting these response on the PWE Tech support site and see if a PWE support person can give some advice... http://techsupport.perfectworld.com/
Career Officer
Join Date: Jun 2012
Posts: 2,141
# 286
01-14-2013, 04:18 PM
Quote:
Originally Posted by dapperdrake View Post
...

What time you will fix this? Stop talking on the forum and do something. It will better than to do blablabla!!!
This Forum is only for 'Peer to Peer' support. If you want a response from Cryptic/PWE, then you should be posting this on the PWE Tech Support site... http://techsupport.perfectworld.com/
Ensign
Join Date: Jan 2013
Posts: 3
# 287
01-14-2013, 08:06 PM
Quote:
Originally Posted by grouchyotaku View Post
Hard to say what's going on here... (Local traffic congestion at your local router? Wireless router connection?) You could try posting these response on the PWE Tech support site and see if a PWE support person can give some advice... http://techsupport.perfectworld.com/
I will. Originally I was having problem with the wireless so I plugged in the Ethernet and disabled the wireless so that wouldn't have been the issue, and no one else was using the router, (As far as I know) so that shouldn't have been an issue. I do noticed though that even these forums take forever to load for me, where most other areas of the internet are functioning quickly.
Ensign
Join Date: Jun 2012
Posts: 3
# 288
01-15-2013, 12:40 PM
been having dc issues server not responding for the last 10 days any ideas
1 <1 ms <1 ms <1 ms 192.168.0.1
2 26 ms 22 ms 23 ms 217.47.107.122
3 44 ms 22 ms 23 ms 217.47.107.161
4 53 ms 29 ms 29 ms 213.1.69.122
5 29 ms 29 ms 30 ms 217.41.169.239
6 30 ms 28 ms 32 ms 217.41.169.109
7 55 ms 29 ms 78 ms 109.159.251.209
8 69 ms 40 ms 39 ms core1-te0-13-0-2.ilford.ukcore.bt.net [109.159.2
51.137]
9 104 ms 33 ms 41 ms core1-pos9-1.telehouse.ukcore.bt.net [194.74.65.
114]
10 36 ms 97 ms 35 ms 166-49-211-157.eu.bt.net [166.49.211.157]
11 38 ms 37 ms 88 ms t2a1-ge7-0-0.uk-lon1.eu.bt.net [166.49.135.49]
12 113 ms 39 ms 38 ms te0-7-0-3.ccr21.lon01.atlas.cogentco.com [130.11
7.14.49]
13 38 ms 73 ms 88 ms te0-4-0-5.ccr21.lon13.atlas.cogentco.com [154.54
.72.186]
14 136 ms 112 ms 111 ms te0-1-0-4.ccr21.bos01.atlas.cogentco.com [154.54
.1.93]
15 112 ms 114 ms 110 ms te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42
]
16 113 ms 108 ms 179 ms 38.111.40.114
17 168 ms 122 ms 194 ms 208.95.185.41
unable to allocate performance buffer
contacting nettest server..
Local IP: 81.158.191.239
Ping: 187.5 msec
Port: 80: 263 KB/sec 0 KB/sec 0 KB/sec 500
Port: 80: 284 KB/sec 0 KB/sec 0 KB/sec 500
Port: 443: 261 KB/sec 0 KB/sec 0 KB/sec 500
Port: 443: 195 KB/sec 0 KB/sec 0 KB/sec 500
Port: 7255: 205 KB/sec 0 KB/sec 0 KB/sec 500
Port: 7255: 186 KB/sec 0 KB/sec 0 KB/sec 500
Port: 7003: 202 KB/sec 0 KB/sec 0 KB/sec 500
Port: 7003: 158 KB/sec 0 KB/sec 0 KB/sec 500
Port: 7202: 380 KB/sec 0 KB/sec 0 KB/sec 500
Port: 7202: 231 KB/sec 0 KB/sec 0 KB/sec 500
Port: 7499: 291 KB/sec 0 KB/sec 0 KB/sec 500
Port: 7499: 148 KB/sec 0 KB/sec 0 KB/sec 500
Port: 80: 233 KB/sec 0 KB/sec 0 KB/sec 500
Idle NIC bandwidth Send: 0 KB/sec Recv: 0 KB/sec
hit return to exit
hope this helps
Career Officer
Join Date: Jul 2012
Posts: 11
# 289
01-17-2013, 01:28 PM
Quote:
Originally Posted by grouchyotaku View Post
This appears to be a bad congestion problem between Road Runner and the Cogent Communication backbone.... A issue that only your ISP (presumably Road Runner...) can address...

Besides complaining to your ISP, have you tried using the US Proxy option in the Launcher, as sometimes, this can bypass the localized network congestion...

I will try that, thanks.
Lt. Commander
Join Date: Jun 2012
Posts: 188
# 290
01-24-2013, 06:41 PM
Its me again
Tracert:

1 2 ms 1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 9 ms 8 ms 7 ms te-4-2-ur02.williston.vt.boston.comcast.net [68.
87.183.237]
4 7 ms 12 ms 8 ms po-51-ur01.williston.vt.boston.comcast.net [68.8
7.146.230]
5 24 ms 22 ms 22 ms be-79-ar01.needham.ma.boston.comcast.net [68.85.
162.45]
6 50 ms 48 ms 47 ms he-2-8-0-0-cr01.newyork.ny.ibone.comcast.net [68
.86.93.185]
7 42 ms 43 ms 44 ms pos-1-0-0-0-pe01.111eighthave.ny.ibone.comcast.n
et [68.86.86.42]
8 60 ms 64 ms 59 ms te0-7-0-15.ccr21.jfk07.atlas.cogentco.com [154.5
4.10.97]
9 85 ms 86 ms 92 ms te0-2-0-0.mpd21.jfk02.atlas.cogentco.com [154.54
.80.181]
10 92 ms 89 ms 92 ms te0-3-0-5.ccr22.bos01.atlas.cogentco.com [154.54
.44.62]
11 788 ms 68 ms 90 ms te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42
]
12 72 ms 71 ms 71 ms 38.111.40.114
13 69 ms 67 ms 75 ms 208.95.185.41

Trace complete.

nettest
nettest
contacting nettest server..
Local IP: 76.118.78.22
Ping: 68.5 msec
Port: 80: 49 KB/sec 2 KB/sec 52 KB/sec 500
Port: 80: timed out
Port: 443: 102 KB/sec 4 KB/sec 108 KB/sec 500
Port: 443: 481 KB/sec 16 KB/sec 506 KB/sec 500
Port: 7255: 582 KB/sec 19 KB/sec 612 KB/sec 500
Port: 7255: 514 KB/sec 17 KB/sec 541 KB/sec 500
Port: 7003: 139 KB/sec 5 KB/sec 147 KB/sec 500
Port: 7003: 477 KB/sec 16 KB/sec 502 KB/sec 500
Port: 7202: 470 KB/sec 15 KB/sec 495 KB/sec 500
Port: 7202: 673 KB/sec 22 KB/sec 708 KB/sec 500
Port: 7499: 686 KB/sec 23 KB/sec 722 KB/sec 500
Port: 7499: 303 KB/sec 11 KB/sec 319 KB/sec 500
Port: 80: 475 KB/sec 16 KB/sec 499 KB/sec 500
Idle NIC bandwidth Send: 0 KB/sec Recv: 0 KB/sec
Closed Thread

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