It also happened to me this week as well, I just simply reset the password. I also got a notice saying I someone was trying to gain unauthorized access...which it was me trying to gain access from work and for whatever reason, since I often come on at work during the week, it wouldn't let me, forcing me to make a new password, even though I was still logged in from at home.
you have to log out of your account for the password reset to work.
Cryptic found evidence of a hack attempt back in dec 2010.
they reset peoples passwords on the affected database and sent out an e-mail. perhaps not everyone got the mail but the important bit though is the password reset will not work if you are logged into the forums. you must log out or it will just take you to the homepage.
After digging around I found some issues here, my account name is correct but when i ASK FOR a new password it is successful, but when I try and log in it fails for cryptic, so thats why I can't link it for some reason the pasword for cryptic is not updating.
This is sad this same issue has been going on for people for almost a year??? Sad, if they do not fix my issue I won't be back nor will I touch any of there new games, this is a joke. how bad the support is now since they moved ... sad!@!
Responding to posts over 30 days old isn't allowed. If you're having problems with account issues you need to reach out to the billing team at the link in my signature or email email@example.com