Join Date: Dec 2012
Posts: 74
# 11
01-17-2013, 10:55 AM
Originally Posted by namreef View Post
Thanks for the suggestions.

So far, I've deleted everything related to the browsing history under 'Internet Options'. No change there - crashes after clicking 'login'.

I then copied/pasted the link you provided into Windows Explorer and deleted one of the ~64KB files. I opened the launcher and again, no change. Still crashing after clicking 'login'.

ID#: 14457539

The launcher has generated a different Error Ticket ID# but that has happened only a couple of times compared to the frequency with which this ID# shows up. It starts with '16' but it was a while ago and I didn't think to copy that one over.

If it's a help, cool; if not, I'll see what else I can do.
Rgr that! I'm posting to let you know that I've looked over this and am still working on another possible solution for you. In the mean time, it can't hurt to do a little maintanence on your machine while I look at other options.

I'd like for you to delete your temporary files, there are two locations for them and they are:

1. Click Start > Run > type in: temp and hit enter. Once the window opens up, please click File > Select All > then hit delete and Yes to confirm. If anything won't delete, it's okay, just continue on until everything but that pesky log file goes away.

2. Click Start > Run > type in: %tmp% and hit enter. Please do the same thing as above and once you're finished, please attempt another login. Let me know if this does anything for you and again, I'm still researching this issue. You're not alone in this and I do aim to find a solution.


Been playing since launch.
Survivor of Romulus
Join Date: Aug 2012
Posts: 40
# 12
01-19-2013, 07:53 PM
Thanks so much for all your help on this so far.

I was finally able to get back online tonight and try again. I saw your post, so I went in and deleted the temp files in both of the ways you instructed (except for that one stubborn file). Unfortunately, the launcher is still behaving in the same way and generating the same error code.

I appreciate all the research your doing. I tried to do a little on my own before deciding to ask here on the forum. I was starting to get out of my league with what i was finding, so I'm glad I did. I'll check back to see what you come up with!
Join Date: Dec 2012
Posts: 74
# 13
01-19-2013, 08:08 PM
Another thing you might want to try is to delete your temporary internet files, cache and cookies in relation to Internet Explorer (even if you never use it). The reason for this is because many games out there (STO included) uses the IE API for their launcher, so if there's an issue with the launcher this can fix it, providing that's the problem. It's worth a shot and again, I'll keep digging for ya


Been playing since launch.

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