Without writing a book, say in one or two sentences, can you explain exactly what the problem is. Don't copy and paste the same post over and over. Just tell us what is wrong.

What are you trying to do, kill the forums?

exactly, ive read both of his posts and i still have no idea wat he is complaining about.

* facepaws *

K, it's obvious kiddies.

1. They keep telling him/her that he/she has a silver account when they have a gold.

2. Customer support is sending confusing replies and not really helping.

3. No clear instructions about the gold features he/she is trying to get working.

4. BranFlakes read this and just edited it and ignored the problem like he always does.

5. Its a fine game, but it looks as it's been run by monkeys.

I take back number 5, as monkey's could run it better.

we are all aware of THAT problem, but we r not understanding the underlying problem

The reason why he is unsubscribing from gold is because of support. The issue was purely informational but customer support failed to verify account status and failed to understand the product they represent.

It looks like all they needed to do was post a link to the free to play matrix and explain the point that references the leveling up perks.

The sad thing is that they are at the point where they tell the customer to ask a forum about product features which is really bad if the company wished to up-sell a product.