If you have purchased a Legacy or Starter Pack, please see this thread for instructions on how to claim your items in-game. (Please see the yellow text in the linked thread for instructions on creating a Reman.) (Not seeing your pack in-game? Please see the lime-green text in the linked thread above for information.)
If you have additional questions about the Legacy or Starter pack, please read this FAQ.
Thanks SO MUCH for all your support, and we'll see you in-game!
It's usually *gasp* instant! oh the wonders of the interwebs! only in this case, neither PW or UP seem to know how to use it right! (Special Equipment Pack - Self-Targeting Facepalm)
but seriously, there's usually a little "loading-style" bar, accompanied by a message instructing you to wait whilst the transaction is completed. after that, the funds are there... except right now. now they're in limbo somewhere.
I need to convert some zen to dil to help fund my fleet's T2 Embassy upgrade, which costs 1m...
This isn't helping it get done quickly.
Perfect world got back to me - UGC is currently experiencing a delay processing transactions. They assure me the funds are not lost and will show up once the problem is resolved. Here's hoping!