I don't play this game anymore. I play a different MMO and I am really enjoying the pvp in that game. Really well balanced and the company listens to it's consumers so I'm EXTREMELY pleased. I wish I could tell you all the game but it violates the forums rule.
By "consumers" do you mean the game as a whole or just the PvP "comsumers"? I think Cryptic listens very well to their "comsumers" if they have organized PvP tag above their head (aka Fleet Name). Other than that, the rest are just ignored.
Its time Cryptic just tells the OPvP community to shut up, adapt, learn to play or get the heck out...