Prev Previous Post   Next Post Next
Join Date: Jun 2012
Posts: 3
# 1 Zen purchases blocked
01-23-2013, 08:57 PM
I received an email today from Moneybookers stating that for security reasons my account was blocked until I send them a scanned copy of my drivers license or passport, and a copy of a current bill or bank statement with my address.
Of course I think only a moron would do that, so I called Moneybookers directly and asked what this was about. The woman I spoke with said that it was a "random security measure" that they use, and that a number of customers are selected at random for this type of "identity verification". I told her that was a crazy idea, and she said it was a way for them to build trust, and I needed to send the information within 21 days.
I'm a lifetime customer for STO and have been since beta. I've made zen purchases in the past and contribute financially to a game that I enjoy playing and want to support. I intended to buy zen and keys for the new lockbox coming out. I've never had a billing or payment issue. To have my account blocked is unacceptable to me and imo should be to cryptic/perfect world.
I won't be sending my personal information to Moneybookers, and unless I can get some help from cryptic my account will remain blocked and my purchasing days are over.

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is Off
HTML code is Off

All times are GMT -7. The time now is 09:01 AM.