> > > Hi Captains! The team continues to investigate an issue where some players may be stuck on a loading screen. We appreciate your continued patience! < < <
Jolan tru Captain!
Welcome to Legacy of Romulus!
If you have purchased a Legacy or Starter Pack, please see this thread for instructions on how to claim your items in-game. (Please see the yellow text in the linked thread for instructions on creating a Reman.) (Not seeing your pack in-game? Please see the lime-green text in the linked thread above for information.)
If you have additional questions about the Legacy or Starter pack, please read this FAQ.
Thanks SO MUCH for all your support, and we'll see you in-game!
- The Star Trek Online Team
"Login failed for unknown reason" error
Missing additional character slot for current/ lapsed Gold Members
Slow patching in the launcher
A bug that involved Romulan Liberated Borg captains and their skills once they chose an ally
I received an email today from Moneybookers stating that for security reasons my account was blocked until I send them a scanned copy of my drivers license or passport, and a copy of a current bill or bank statement with my address.
Of course I think only a moron would do that, so I called Moneybookers directly and asked what this was about. The woman I spoke with said that it was a "random security measure" that they use, and that a number of customers are selected at random for this type of "identity verification". I told her that was a crazy idea, and she said it was a way for them to build trust, and I needed to send the information within 21 days.
I'm a lifetime customer for STO and have been since beta. I've made zen purchases in the past and contribute financially to a game that I enjoy playing and want to support. I intended to buy zen and keys for the new lockbox coming out. I've never had a billing or payment issue. To have my account blocked is unacceptable to me and imo should be to cryptic/perfect world.
I won't be sending my personal information to Moneybookers, and unless I can get some help from cryptic my account will remain blocked and my purchasing days are over.