I purchased some Zen about an hour ago to buy some Master keys before the sale ends at 10am Eastern, and what has always been an instant transaction is now suspiciously not showing up in my wallet, coincidentally the key sale ends in 2 hours..

I can't even see the status of my purchase, when I checked on the payments made, everything is clear on my end, and reported as the transaction being complete, but it's not being reflected here... I need this to go through before the key sale ends.

The billing team is investigating an issue that may be present with payments made through PayPal. If you do not receive your ZEN shortly, please file a billing ticket at support.perfectworld.com, or email customerservice@perfectworld.com with "BILLING" in the subject, so the billing team can further assist.

Cheers,

Brandon =/\=

This is what they told me...

Your question has been received. You should expect a response from us within 3-4 business days.

ZEN Not Showing in PW Account [Incident: 130128-000XXX]

Branflakes, for those of us who have already filed a Billing Ticket, can we get an ETA on the time frame that a fix will occur?

That is an automated response. All tickets receive that response regardless of the topic of the ticket. Sometimes the actual response is quicker than 3 days, sometimes it is longer than 4 days. Hence why I am asking for an ETA.

Yep, I got the same message.

I bought that Zen specifically to spend on they key sale. I am expecting Cryptic/PWE to work something out for us regarding the key sale price.

I doubt that they will. All you can do is hope that the issue resolves itself before the sale ends.

Well if they don't I will be asking for a refund, and if it's denied I'll just do a charge back. It's not the end of the world, I'll just have to do without the keys. Their loss really, not mine.

i have had same problem this mornin. i tried to get zen this am and it is not showing up in my wallet. not even under review. i have filled out a ticket plus attached a screenshot of the paypal email showing the transaction.

i was trying to do my purchase for keys b4 sale ended as well. if they dont want to honor the sale price for keys then i will file for a refund.