Lieutenant
Join Date: Jun 2012
Posts: 33
# 801
01-28-2013, 07:31 AM
Had exactly the same prob....but I think I have a solution called 'Expatshield'

http://expatshield.com/ - Expatshield is a free VPN (Virtual Private Network) from AnchorFree. Yes, the same guys how made Hotspotshield, but this one assigns a UK IP address. Very nice to have if want to watch BBC TV or stuff from their iPlayer by the way And I always use this when I do online banking and for some Youtube stuff that is not accessable with my 'normal' IP...

So I've started Expatshield first, load up the launcher and deactivitated/disconnect it when I had the character selection screen up and running. And there we are running the game nicely

Don't forget to disconnect from the VPN...otherwise you might facing a very laggy game performance.

Hope this works for you like it did for me
Commander
Join Date: Jun 2012
Posts: 375
# 802
01-28-2013, 07:33 AM
same here, but i think it's normal for now...
until maintenance is done or patch is officially up, i guess
| CSI - Confederazione Stellare Italiana | @NandoPC |
Commander
Join Date: Jun 2012
Posts: 489
# 803
01-28-2013, 07:58 AM
Just was in sto about 2:40pm today and tried to go to SFA and it was hanging on patching 3 files, the speed was 0 all the time and was getting to like 90s of wait time so i just went to desktop and right clicked closed sto on the taskbar.

Next thing is that i cant open the launcher now and the bookmark i have always used which is http://www.startrekonline.com/ doesnt load the sto site anymore. I had a friend confirm this doesnt work as well for him, both in the uk. But the url http://sto.perfectworld.com that does work ok.

Very strange day today with sto. Url not working anymore, the launcher broke for me and is stuck with the little box in corner of screen saying trying to connect to patch server and then a few mins later says cant make a connection to patch server. This was happening 15 mins before the server was to be taking down for maintenance today at 3pm. It is still not connecting tho even with maintenance it usually at least still loads and stuff.

Any ideas, i have told branflakes on twitter about it but i have a feeling he cant help with it.

Oh my friend in the US said he was fine, but did have trouble connecting with some toons he said.
Former PWE Community Team Lead
Join Date: Jun 2012
Posts: 9,047
# 804
01-28-2013, 08:06 AM
Hi Captains,

The team is investigating, but this does not seem to affect all players and may be regional. To help in the investigation, please run a tracert (instructions for this process here) pointing to launcher.startrekonline.com and copy/ paste your results in this thread if you're comfortable doing so and making sure you star out your local IP address.

Cheers,

Brandon =/\=
Brandon "BranFlakes" Felczer | Former Community Team Lead for Perfect World Entertainment

Last edited by pwebranflakes; 01-28-2013 at 10:52 AM.
Starfleet Veteran
Join Date: Jun 2012
Posts: 67
# 805
01-28-2013, 08:14 AM
Here is my tracert:

Routenverfolgung zu launcher.startrekonline.com [208.95.185.44]
?ber maximal 30 Hops:

1 <1 ms <1 ms <1 ms 192.168.2.2
2 7 ms 9 ms 7 ms 83-169-164-50-isp.superkabel.de [83.169.164.50]

3 8 ms 8 ms 9 ms 88-134-218-142-dynip.superkabel.de [88.134.218.1
42]
4 15 ms 16 ms 16 ms 88-134-193-115-dynip.superkabel.de [88.134.193.1
15]
5 15 ms 42 ms 17 ms 88-134-193-116-dynip.superkabel.de [88.134.193.1
16]
6 16 ms 17 ms 25 ms 88-134-193-119-dynip.superkabel.de [88.134.193.1
19]
7 17 ms 17 ms 15 ms 88-134-193-219-dynip.superkabel.de [88.134.193.2
19]
8 15 ms 16 ms 19 ms 88-134-193-120-dynip.superkabel.de [88.134.193.1
20]
9 14 ms 15 ms 24 ms 88-134-205-22-dynip.superkabel.de [88.134.205.22
]
10 20 ms 22 ms 30 ms 88-134-201-54-dynip.superkabel.de [88.134.201.54
]
11 16 ms 17 ms 16 ms 88-134-201-1-dynip.superkabel.de [88.134.201.1]

12 26 ms 19 ms 21 ms bei-b2-link.telia.net [213.248.88.237]
13 117 ms 34 ms 35 ms ffm-bb2-link.telia.net [213.155.132.130]
14 36 ms 35 ms 42 ms ffm-b12-link.telia.net [213.155.135.15]
15 33 ms 31 ms 36 ms bundle-ether100.ccr22.fra03.atlas.cogentco.com [
130.117.14.89]
16 37 ms 37 ms 41 ms te0-4-0-2.ccr21.ams03.atlas.cogentco.com [154.54
.39.181]
17 48 ms 67 ms 53 ms te0-3-0-7.ccr22.lpl01.atlas.cogentco.com [154.54
.37.130]
18 125 ms 121 ms 128 ms te0-3-0-3.ccr22.bos01.atlas.cogentco.com [154.54
.1.157]
19 117 ms 121 ms 267 ms te3-2.ccr01.bos06.atlas.cogentco.com [154.54.46.
130]
20 * 126 ms 121 ms 38.111.40.114
21 * * * Zeit?berschreitung der Anforderung.
22 * * * Zeit?berschreitung der Anforderung.
23 123 ms * * fr.startrekonline.com [208.95.185.44]
24 * * * Zeit?berschreitung der Anforderung.
25 * * * Zeit?berschreitung der Anforderung.
26 * * * Zeit?berschreitung der Anforderung.
27 * * * Zeit?berschreitung der Anforderung.
28 * 121 ms * fr.startrekonline.com [208.95.185.44]
29 * * * Zeit?berschreitung der Anforderung.
30 * * * Zeit?berschreitung der Anforderung.

Ablaufverfolgung beendet.

Last edited by lyanaar; 01-28-2013 at 08:31 AM.
Empire Veteran
Join Date: Jul 2012
Posts: 143
# 806
01-28-2013, 08:15 AM
Unable to resolve target system name http://launcher.startrekonline.com.
Commander
Join Date: Jun 2012
Posts: 375
# 807
01-28-2013, 08:16 AM
My tracert:
Quote:
C:\Users\Nando>tracert launcher.startrekonline.com

Traccia instradamento verso launcher.startrekonline.com [208.95.185.44] su un massimo di 30 punti di passaggio:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 11 ms 10 ms 11 ms 192.168.100.1
3 11 ms 10 ms 11 ms 172.17.161.141
4 11 ms 12 ms 12 ms 172.17.160.29
5 20 ms 18 ms 19 ms 172.17.5.217
6 26 ms 23 ms 23 ms 172.17.8.133
7 27 ms 27 ms 27 ms 172.17.10.69
8 24 ms 28 ms 27 ms pos1-14-0-0.milano50.mil.seabone.net [93.186.128.77]
9 58 ms 46 ms 72 ms xe-2-0-3.franco31.fra.seabone.net [89.221.34.107]
10 39 ms 40 ms 39 ms te0-7-0-4.mpd21.fra03.atlas.cogentco.com [130.117.15.45]
11 43 ms 45 ms 46 ms te0-4-0-2.mpd21.ams03.atlas.cogentco.com [154.54.39.173]
12 52 ms 52 ms 52 ms te0-4-0-2.ccr21.lpl01.atlas.cogentco.com [154.54.58.62]
13 121 ms 122 ms 121 ms te0-7-0-3.ccr21.bos01.atlas.cogentco.com [154.54.31.169]
14 123 ms 119 ms 119 ms te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42]
15 * 140 ms * 38.111.40.114
16 * * * Richiesta scaduta.
17 * * * Richiesta scaduta.
18 * 124 ms * fr.startrekonline.com [208.95.185.44]
19 * 124 ms * fr.startrekonline.com [208.95.185.44]
20 * 613 ms * fr.startrekonline.com [208.95.185.44]
21 * * * Richiesta scaduta.
22 * * * Richiesta scaduta.
23 * * * Richiesta scaduta.
24 * 123 ms * fr.startrekonline.com [208.95.185.44]
25 * * * Richiesta scaduta.
26 * * * Richiesta scaduta.
27 * * * Richiesta scaduta.
28 * * * Richiesta scaduta.
29 * * * Richiesta scaduta.
30 * * * Richiesta scaduta.

Traccia completata.


edit: http://pastebin.com/DCP8PVmy
| CSI - Confederazione Stellare Italiana | @NandoPC |
Empire Veteran
Join Date: Jul 2012
Posts: 143
# 808
01-28-2013, 08:18 AM
Tracert of just 'launcher.startrekonline.com':

Tracing route to launcher.startrekonline.com [208.95.185.44]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 5 ms 4 ms 4 ms L300.TAMPFL-VFTTP-44.verizon-gni.net [72.64.155.1]
3 46 ms 4 ms 4 ms G0-3-1-0.TAMPFL-LCR-21.verizon-gni.net [130.81.60.160]
4 4 ms 4 ms 4 ms so-2-0-0-0.TPA01-BB-RTR1-verizon-gni.net [130.81.28.212]
5 51 ms 54 ms 52 ms xe-4-0-4-0.BOS-BB-RTR1.verizon-gni.net [130.81.23.252]
6 56 ms 57 ms 57 ms 0.ge-1-0-0.XL3.BOS4.ALTER.NET [152.63.19.229]
7 54 ms 54 ms 54 ms POS7-0.GW5.BOS4.ALTER.NET [152.63.25.57]
8 58 ms 61 ms 59 ms internap-gw.customer.alter.net [65.207.236.58]
9 53 ms 57 ms 54 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.41]
10 63 ms 54 ms 54 ms perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
11 53 ms * * www.startrekonline.com [208.95.185.44]
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * 55 ms www.startrekonline.com [208.95.185.44]

Trace complete.

(You may freely have the external IP here.. we're behind a dumb nat that simply... there's nothing to hack at. XD)
Career Officer
Join Date: Jul 2012
Posts: 220
# 809
01-28-2013, 08:18 AM
First run.
Quote:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>tracert patchserver.crypticstudios.com

Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms dslmodem.domain [192.168.1.1]
2 33 ms 32 ms 33 ms 10.41.15.1
3 33 ms 32 ms 33 ms P1-0.BFLONY-LCR-02.verizon-gni.net [130.81.195.2
22]
4 45 ms 44 ms 44 ms so-3-0-0-0.NY325-BB-RTR2.verizon-gni.net [130.81
.28.136]
5 45 ms 44 ms 45 ms 0.so-4-0-0.XT2.NYC4.ALTER.NET [152.63.9.249]
6 54 ms 54 ms 53 ms 0.ge-7-0-0.XL4.BOS4.ALTER.NET [152.63.3.89]
7 56 ms 56 ms 56 ms POS7-0.GW5.BOS4.ALTER.NET [152.63.25.57]
8 54 ms 53 ms 54 ms internap-gw.customer.alter.net [65.207.236.58]
9 53 ms 54 ms 53 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.1
04]
10 60 ms 53 ms 53 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
61.78]
11 * * * Request timed out.
12 * * 55 ms 208.95.185.41

Trace complete.

C:\Windows\system32>
Second run.
Quote:
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>tracert patchserver.crypticstudios.com

Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms dslmodem.domain [192.168.1.1]
2 33 ms 32 ms 33 ms 10.41.15.1
3 33 ms 32 ms 33 ms P1-0.BFLONY-LCR-02.verizon-gni.net [130.81.195.2
22]
4 45 ms 44 ms 44 ms so-3-0-0-0.NY325-BB-RTR2.verizon-gni.net [130.81
.28.136]
5 45 ms 44 ms 45 ms 0.so-4-0-0.XT2.NYC4.ALTER.NET [152.63.9.249]
6 54 ms 54 ms 53 ms 0.ge-7-0-0.XL4.BOS4.ALTER.NET [152.63.3.89]
7 56 ms 56 ms 56 ms POS7-0.GW5.BOS4.ALTER.NET [152.63.25.57]
8 54 ms 53 ms 54 ms internap-gw.customer.alter.net [65.207.236.58]
9 53 ms 54 ms 53 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.1
04]
10 60 ms 53 ms 53 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
61.78]
11 * * * Request timed out.
12 * * 55 ms 208.95.185.41

Trace complete.

C:\Windows\system32>
Click here to see the true story of the KDF and Cryptic!

"...just look at my track record for making the improvements that I said we would with the KDF and judge by that." - Dan Stahl

Last edited by thebumble; 01-28-2013 at 08:40 AM.
Career Officer
Join Date: Jun 2012
Posts: 284
# 810
01-28-2013, 08:21 AM
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>tracert patchserver.crypticstudios.com

Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:

1 44 ms 99 ms 99 ms
2 31 ms 30 ms 31 ms
3 31 ms 34 ms 29 ms
4 37 ms 37 ms 38 ms
5 37 ms 38 ms 37 ms
6 38 ms 37 ms 40 ms
7 37 ms 42 ms 38 ms
8 37 ms 36 ms 37 ms
9 49 ms 48 ms 46 ms core1-te0-0-0-6.ilford.ukcore.bt.net [109.159.251.157]
10 41 ms 42 ms 41 ms transit1-pos9-0.telehouse.ukcore.bt.net [62.6.201.118]
11 41 ms 42 ms 42 ms 166-49-211-157.eu.bt.net [166.49.211.157]
12 43 ms 45 ms 47 ms t2a1-ge4-0-0.uk-lon1.eu.bt.net [166.49.135.17]
13 45 ms 43 ms 43 ms te0-7-0-3.ccr21.lon01.atlas.cogentco.com [130.117.14.49]
14 46 ms 46 ms 46 ms te0-0-0-4.ccr21.lon13.atlas.cogentco.com [154.54.57.110]
15 119 ms 121 ms 118 ms te0-2-0-4.ccr21.bos01.atlas.cogentco.com [66.28.4.189]
16 117 ms 119 ms 117 ms te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.134]
17 * * 126 ms 38.111.40.114
18 * * * Request timed out.
19 * * 117 ms 208.95.185.41

Trace complete.



Ran another shortly after....

C:\Windows\system32>tracert patchserver.crypticstudios.com

Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:

1 54 ms 99 ms 99 ms
2 30 ms 29 ms 30 ms
3 29 ms 30 ms 31 ms
4 37 ms 37 ms 37 ms
5 37 ms 38 ms 36 ms
6 37 ms 39 ms 39 ms
7 38 ms 36 ms 38 ms
8 37 ms 37 ms 36 ms acc2-10GigE-3-2-0.sf.21cn-ipp.bt.net [109.159.251.217]
9 51 ms 51 ms 47 ms core1-te0-0-0-6.ilford.ukcore.bt.net [109.159.251.157]
10 43 ms 42 ms 42 ms transit1-pos9-0.telehouse.ukcore.bt.net [62.6.201.118]
11 46 ms 46 ms 42 ms 166-49-211-157.eu.bt.net [166.49.211.157]
12 43 ms 45 ms 44 ms t2a1-ge4-0-0.uk-lon1.eu.bt.net [166.49.135.17]
13 43 ms 42 ms 46 ms te0-7-0-3.ccr21.lon01.atlas.cogentco.com [130.117.14.49]
14 44 ms 44 ms 43 ms te0-1-0-4.mpd21.lon13.atlas.cogentco.com [154.54.57.98]
15 119 ms 117 ms 120 ms te0-7-0-27.ccr21.bos01.atlas.cogentco.com [154.54.1.93]
16 122 ms 124 ms 117 ms te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42]
17 136 ms 125 ms 124 ms 38.111.40.114
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * 115 ms * 208.95.185.41
22 * 141 ms * 208.95.185.41
23 * * * Request timed out.
24 * 117 ms * 208.95.185.41
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

I'm sure the results will continue to vary but yeah I live in the UK and have had this problem since I tried to log in ~midday (12hr before that everything was fine).

I was able to log in briefly for ~30minutes before the server went down but I can't even get the launcher now to patch.
Kirk's Protege - 19/11/2012
[1/5 5:35] Vessel Two of Two Unimatrix 01 deals 964780 (1581938) Kinetic Damage(Critical) to you with Plasma Energy Bolt Explosion.

Last edited by vsilverwings1; 01-28-2013 at 11:49 AM.
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