Lieutenant
Join Date: Dec 2012
Posts: 90
# 1251
01-28-2013, 10:40 AM
From England, UK a few minutes ago:

Tracing route to launcher.startrekonline.com [208.95.185.44]
over a maximum of 30 hops:

1 <1 ms 1 ms 1 ms BTHomeHub.home [192.168.1.254]
2 8 ms 9 ms 9 ms 217.32.147.97
3 9 ms 9 ms 9 ms 217.32.147.141
4 13 ms 13 ms 13 ms 212.140.206.82
5 13 ms 13 ms 12 ms 217.41.169.193
6 13 ms 14 ms 13 ms 217.41.169.109
7 13 ms 13 ms 13 ms 109.159.251.247
8 27 ms 24 ms 24 ms core1-te-0-13-0-12.ilford.ukcore.bt.net [109.159
.251.127]
9 20 ms 20 ms 20 ms core1-pos9-1.telehouse.ukcore.bt.net [194.74.65.
114]
10 22 ms 23 ms 23 ms 166-49-211-157.eu.bt.net [166.49.211.157]
11 23 ms 22 ms 23 ms t2a1-ge4-0-0.uk-lon1.eu.bt.net [166.49.135.17]
12 20 ms 20 ms 20 ms te0-7-0-3.ccr21.lon01.atlas.cogentco.com [130.11
7.14.49]
13 23 ms 22 ms 23 ms te0-5-0-6.mpd21.lon13.atlas.cogentco.com [154.54
.74.50]
14 95 ms 97 ms 97 ms te0-3-0-4.ccr21.bos01.atlas.cogentco.com [154.54
.30.129]
15 95 ms 94 ms 94 ms te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42
]
16 * 101 ms 105 ms 38.111.40.114
17 * * * Request timed out.
18 * * * Request timed out.
19 96 ms * * www.playstartrekonline.com [208.95.185.44]
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.


Looks like mine fails at the same hop everybody else's does.

I also can't access the main website.
Lieutenant
Join Date: Dec 2012
Posts: 38
# 1252 connection
01-28-2013, 10:40 AM
I have two other PWE games.

One is logged on right now and as stable as a rock.

Also, as you can see, I can log on here and post.

Everything I've seen on here points to a problem with the patch server, though why some can get on and not others is a mystery.

All the trace logs seem to point at Cogent. Maybe that's where the problem is.
<a href=http://i602.photobucket.com/albums/tt108/Earthgirl61/Patch.jpg target=_blank>http://i602.photobucket.com/albums/t...rl61/Patch.jpg</a>
Ensign
Join Date: Nov 2012
Posts: 3
# 1253
01-28-2013, 10:40 AM
I also have the same issue that everyone seems to be showing. Canada here, if that helps.

I have noticed though that www.startrekonline.com does not seem to load either.

Last edited by ohowitt; 01-28-2013 at 10:42 AM. Reason: additional info
Career Officer
Join Date: Jun 2012
Posts: 3,136
# 1254
01-28-2013, 10:41 AM
I think the Iranians were trying to hit Israel with a Computer Virus and it was deflected to Boston.

That's my story and I'm sticking to it!
...... DaveyNY ...STO Forum Member since February - 2009
..............Star Trek Fan since Thursday Sept. 8th, 1966
There are No Longer any STO Veterans... We're Just People who have Played the Game for the last 4.5 years.
I Really Do Miss the little TOP Button at the bottom of the threads.
Survivor of Romulus
Join Date: Jun 2012
Posts: 47
# 1255
01-28-2013, 10:41 AM
Same problem from Virginia, unable to connect.

1 <1 ms <1 ms <1 ms ***.***.***.*** (IP Removed)
2 13 ms 13 ms 13 ms ***.***.***.*** (IP Removed)
3 18 ms 15 ms 15 ms ***.***.***.*** (IP Removed)
4 16 ms 15 ms 16 ms ***.***.***.*** (IP Removed)
5 24 ms 24 ms 24 ms ***.***.***.*** (IP Removed)
6 25 ms 25 ms 25 ms 0.xe-7-2-0.XL3.NYC1.ALTER.NET [152.63.6.145]
7 34 ms 34 ms 34 ms 0.ge-4-0-0.XL3.BOS4.ALTER.NET [152.63.17.30]
8 38 ms 38 ms 38 ms POS6-0.GW5.BOS4.ALTER.NET [152.63.25.69]
9 34 ms 35 ms 36 ms internap-gw.customer.alter.net [65.207.236.58]
10 39 ms 39 ms 38 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.1
04]
11 35 ms 34 ms 34 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
61.78]
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.
Ensign
Join Date: Jan 2013
Posts: 2
# 1256
01-28-2013, 10:41 AM
Ok guys. i just checked Champions as well. Get the same problem so it is clearly a server issue there end from most EU countries and perhaps others which are using the EU proxy??
Lieutenant
Join Date: Jun 2012
Posts: 53
# 1257
01-28-2013, 10:41 AM
So, it looks like those that can tether to a mobile ISP can patch, start the game, get to the character screen, then disconnect and launch from the actual .exe file, if I am keeping up on all the posts correctly. So patching is the issue.

So it seems possible a route hasn't been pushed to the regular ISPs that has been sucessfully pushed to the mobile ISPs for getting to the patcher. Again, a rough guess.
Ensign
Join Date: Sep 2012
Posts: 3
# 1258
01-28-2013, 10:42 AM
Did you have any luck with this problem cause I can't even open the launcher to log in either it's sooooooo annoying!
Lieutenant
Join Date: Jun 2012
Posts: 62
# 1259
01-28-2013, 10:42 AM
its broke and whats worse is they wont you to help by posting your IP on a forum ...
Commander
Join Date: Oct 2012
Posts: 370
# 1260
01-28-2013, 10:42 AM
having the same problem, game doesnt want to patch

shame really, they patch the game on a monday just to make the silly jem/set better-
Just because it is not a cookie cutter escort does not mean it should not be in the game.

Win or lose, in the end it does not reflect on who you are as a person, in the end it is how you treat others that really reflects who you are.
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