Career Officer
Join Date: Jan 2013
Posts: 10
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Michael T. Dodson>tracert patchserver.crypticstudios.c
om

Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 13 ms 8 ms 30 ms 79.97.3.1
3 22 ms 10 ms 12 ms 109.255.250.254
4 9 ms 24 ms 11 ms 84.116.238.62
5 13 ms 29 ms 11 ms 213.46.165.94
6 136 ms 96 ms 119 ms xe-1-2-0.bos11.ip4.tinet.net [89.149.183.13]
7 94 ms 94 ms 109 ms internap-gw.ip4.tinet.net [77.67.77.54]
8 99 ms 99 ms 101 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.1
04]
9 108 ms 108 ms 107 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
61.78]
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 97 ms * * 208.95.185.41
15 * * * Request timed out.
16 96 ms * * 208.95.185.41
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\
Career Officer
Join Date: Dec 2012
Posts: 443
# 1332
01-28-2013, 11:00 AM
Quote:
Originally Posted by helixsunbringer View Post
from what I have heard it is in fact a problem on PayPal's part.
That is impossible... I'm at work right now -- we use PayPal -- and the transactions have been flowing into our system all day without issue (edit: nothing above normal that is).

Quote:
Originally Posted by helixsunbringer View Post
Something about a problem transferring the data from PayPal's Servers to Perfect World Entertainment's servers. I did in fact speak to one of the Billing Rep's on the phone as well as get a ticket resolved regarding this issue and both of those said the exact same thing.
The only way this could be correct is if it is the same problem PWE is having with connections that is preventing the transfer of data -- at which rate, it is PWE's issue and they should own up to it, ethically speaking -- because now PayPal is calling them scammers, which is a harsh word in the business realm.

Quote:
Originally Posted by helixsunbringer View Post
My next step is to contact PayPal and find out exactly what is going on. But if they say (as you claim) that we are being scammed, then I will be highly annoyed, because generally Perfect World Entertainment has been extraordinarily good at getting money issues taken care of.
I'll say it now, I told you so...

Quote:
Originally Posted by joshmaaaaaaans View Post
How much does a "ton" of zen actually cost?
I consider a day's wages to be a ton.

Last edited by lordlalo; 01-28-2013 at 11:09 AM.
Captain
Join Date: Aug 2012
Posts: 2,743
# 1333
01-28-2013, 11:00 AM
Is it 1. april or something?

Just came back from the gym and still not being able to connect to STO....






tracert patchserver.crypticstudios.com

Routenverfolgung zu patchserver.crypticstudios.com [208.95.185.41] ?ber maximal
30 Abschnitte:

2 5 ms 5 ms 5 ms 217.0.118.55
3 5 ms 5 ms 5 ms 87.186.233.206
4 10 ms 9 ms 9 ms 194.25.6.82
5 10 ms 9 ms 10 ms te0-7-0-1.ccr21.fra03.atlas.cogentco.com [130.11
7.14.149]
6 51 ms 51 ms 51 ms te0-2-0-2.ccr21.ams03.atlas.cogentco.com [130.11
7.1.162]
7 39 ms 39 ms 39 ms te0-4-0-7.ccr21.lpl01.atlas.cogentco.com [154.54
.58.66]
8 95 ms 95 ms 95 ms te0-5-0-4.ccr21.bos01.atlas.cogentco.com [154.54
.85.213]
9 95 ms 95 ms 95 ms te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.
134]
10 * * * Zeit?berschreitung der Anforderung.
11 * * * Zeit?berschreitung der Anforderung.
12 * * * Zeit?berschreitung der Anforderung.
13 * * * Zeit?berschreitung der Anforderung.
14 * * * Zeit?berschreitung der Anforderung.
15 * * * Zeit?berschreitung der Anforderung.
16 * * * Zeit?berschreitung der Anforderung.
17 * * * Zeit?berschreitung der Anforderung.
18 .....


"Zeit?berschreitung der Anforderung" - means it timed out






I don't know about other MMOs and how deveolpers use to treat their customers (i don't really care tTBH), but this is really problematic here... i am really p***ed and absolutely not in the mood to read any lame excuse right now....


Devs, get it done or at least admit that you messed it up.
Not only that you completely twist Star Trek itself into something which doesn't even remotely resemble the IP, now you can't even grant a unproblematic acess to your game?


Anyway, we should get at least some kind of really GOOD compensation, like a free chimera or a temporal destroyer....


Ensign
Join Date: Jan 2013
Posts: 7
# 1334
01-28-2013, 11:00 AM
Its called tethering it uses your mobile data on your PC for internet access, its different to setup for most phone manufacturers, just did it with my iphone and its gotten into the game! albeit a little sluggish compared to my broadband connection...

muwhahaha!
Lt. Commander
Join Date: Jul 2012
Posts: 116
# 1335
01-28-2013, 11:00 AM
Quote:
Originally Posted by zix74itaelite View Post
this worked for me (i'm currently in the character selection screen)
1 switched to my mobile phone connection
2 downloaded the patch and launched the client
3 in character selection window switched back to my home connection
4 got disconnected from the server
5 logged in again without closing the game
6 i'm in...
(Italy)
Quote:
Originally Posted by fudgeoflife View Post
How do you even connect to your phone connection anyway?

what phone?
Ensign
Join Date: Jul 2012
Posts: 7
# 1336
01-28-2013, 11:00 AM
I'm in Germany and experience the same problems. 1 Hour ago the launcher was about to load, but got stuck just before I could enter my login-data. It said "Loading" till I quit and tried again. Then it never passed the patcher-update-screen.

Just for a complete report: my tracert (though it reads like the ones posted before )

C:\Windows\system32>tracert launcher.startrekonline.com

Routenverfolgung zu launcher.startrekonline.com [208.95.185.44] ?ber maximal 30
Abschnitte:

1 <1 ms <1 ms <1 ms fritz.box
2 13 ms 12 ms 13 ms dslb-088-074-128-001.pools.arcor-ip.net
3 16 ms 15 ms 15 ms 145.254.8.61
4 29 ms 23 ms 23 ms 92.79.211.206
5 22 ms 22 ms 22 ms 64.213.33.209
6 106 ms 105 ms 106 ms te0-0-0-21.ccr21.jfk07.atlas.cogentco.com [154.5
4.11.61]
7 105 ms 106 ms 105 ms te0-6-0-1.ccr21.jfk02.atlas.cogentco.com [154.54
.80.173]
8 109 ms 108 ms 111 ms te0-1-0-4.ccr21.bos01.atlas.cogentco.com [154.54
.6.1]
9 112 ms 112 ms 108 ms te4-2.ccr01.bos06.atlas.cogentco.com [66.28.4.25
4]
10 * * * Zeit?berschreitung der Anforderung.
11 * * * Zeit?berschreitung der Anforderung.
12 * * * Zeit?berschreitung der Anforderung.
13 * * * Zeit?berschreitung der Anforderung.
14 * * * Zeit?berschreitung der Anforderung.
15 * * * Zeit?berschreitung der Anforderung.
16 * * * Zeit?berschreitung der Anforderung.
17 * * * Zeit?berschreitung der Anforderung.
18 * * * Zeit?berschreitung der Anforderung.
19 * * * Zeit?berschreitung der Anforderung.
20 * * * Zeit?berschreitung der Anforderung.
21 * * * Zeit?berschreitung der Anforderung.
22 * * * Zeit?berschreitung der Anforderung.
23 * * * Zeit?berschreitung der Anforderung.
24 * * * Zeit?berschreitung der Anforderung.
25 * * * Zeit?berschreitung der Anforderung.
26 * * * Zeit?berschreitung der Anforderung.
27 * * * Zeit?berschreitung der Anforderung.
28 * * * Zeit?berschreitung der Anforderung.
29 * * * Zeit?berschreitung der Anforderung.
30 * * * Zeit?berschreitung der Anforderung. ---> Timeout

Ablaufverfolgung beendet.

C:\Windows\system32>

Last edited by salnaracretu; 01-28-2013 at 11:10 AM.
Lieutenant
Join Date: Jan 2013
Posts: 32
# 1337
01-28-2013, 11:01 AM
I only paid for a couple of hours parking at ESD - i'll get back on and find my escort clamped!
Career Officer
Join Date: Jun 2012
Posts: 920
# 1338
01-28-2013, 11:01 AM
even if it is a problem with cogent, its still cryptics problem.. if i own a flower shop, and i cant get the flowers someone wants because its held up some where, i still need to make it happen, or i dont get the customer..
now im gonna admit that i dont know a heck of alot about internet providers, mirrors, or companies like cogent..
but i will make an educated guess, that there are more providers other than cogent.. cause if i can log onto rift, and wot, and every other game i own, than that means they are most likely using a different provider..
and if cryptic keeps constantly using a crappy provider in the boston area and elsewhere, well than thats on them..

i have patience if it is something that is a one time thing, or rarely happens, but i get lots of rubber banding, and they keep telling me it is because of where i live and this cogent thing.. (and i cant do anything on my end to really fix that lol)..
this is when my patience runs out..

cryptic, figure out why every other game i play has little to no connection problems, and then do what they are doing..
Ensign
Join Date: Dec 2012
Posts: 1
# 1339
01-28-2013, 11:01 AM
still working on it i see them http://www.youtube.com/watch?v=RRubp9YfY7s
Ensign
Join Date: Jun 2012
Posts: 13
# 1340
01-28-2013, 11:02 AM
Another Trace from Detroit, MI.

C:\Windows\system32>Tracert launcher.startrekonline.com

Tracing route to launcher.startrekonline.com [208.95.185.44]
over a maximum of 30 hops:

1 * * * Request timed out.
2 11 ms 12 ms 12 ms 10.15.25.190
3 12 ms 11 ms 11 ms 10.15.24.59
4 11 ms 12 ms 11 ms 10.15.8.17
5 78 ms 228 ms 223 ms te-3-4.car2.Detroit1.Level3.net [4.53.74.117]
6 20 ms 19 ms 17 ms ae-11-11.car1.Detroit1.Level3.net [4.69.133.245]

7 18 ms 18 ms 18 ms ae-8-8.ebr2.Chicago1.Level3.net [4.69.133.242]
8 18 ms 20 ms 19 ms ae-24-52.car4.Chicago1.Level3.net [4.69.138.38]

9 20 ms 21 ms 21 ms te0-3-0-1.ccr22.ord03.atlas.cogentco.com [154.54.13.9]
10 22 ms 19 ms 19 ms te0-3-0-5.ccr21.ord01.atlas.cogentco.com [154.54.1.1]
11 38 ms 37 ms 37 ms te0-0-0-5.ccr22.bos01.atlas.cogentco.com [154.54.42.254]
12 39 ms 41 ms 38 ms te4-2.ccr01.bos06.atlas.cogentco.com [66.28.4.254]
13 * 51 ms 38 ms 38.111.40.114
14 38 ms 37 ms 36 ms www.playstartrek.fr [208.95.185.44]

Trace complete.

C:\Windows\system32>
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is Off
HTML code is Off


All times are GMT -7. The time now is 09:10 PM.