Former PWE Community Team Lead
Join Date: Jun 2012
Posts: 9,046
# 2571
01-29-2013, 12:45 PM
Quote:
Originally Posted by pwebranflakes View Post
Hi Captains,

I just checked in with the team and they are running some tests with our external routing vendor to try and identify where the cause of yesterday's issues lies. If you're having receiving an error, please try again in a few minutes while they complete their tests.

Cheers,

Brandon =/\=
Re-quoting myself. Should not be too much longer.

Cheers,

Brandon =/\=
Brandon "BranFlakes" Felczer | Former Community Team Lead for Perfect World Entertainment
Ensign
Join Date: Jan 2013
Posts: 2
# 2572
01-29-2013, 12:57 PM
Autolauncher working again here in the UK since about 20.45 gmt.
Ensign
Join Date: Jan 2013
Posts: 6
# 2573
01-29-2013, 01:04 PM
So I just got this game yesterday and was able to login once to create my avatar......that's it. Back to that autoupdate error over and over. How long has this been out and they still can't fix this? I am pretty blown away at this.
Ensign
Join Date: Jan 2013
Posts: 3
# 2574 Trace RT (Before and after)
01-29-2013, 01:14 PM
Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.1.1
2 11 ms 12 ms 8 ms 10.148.160.1
3 12 ms 11 ms 9 ms dtr01rochmn-tge-0-1-1-2.roch.mn.charter.com [96.
34.25.180]
4 14 ms 23 ms 23 ms crr01rochmn-tge-0-2-0-9.roch.mn.charter.com [96.
34.25.12]
5 22 ms 20 ms 11 ms crr02owtnmn-tge-0-0-0-2.owtn.mn.charter.com [96.
34.25.226]
6 12 ms 11 ms 17 ms crr01owtnmn-tge-0-1-0-2.owtn.mn.charter.com [96.
34.25.204]
7 25 ms 23 ms 24 ms crr01stcdmn-tge-0-3-0-2.stcd.mn.charter.com [96.
34.25.212]
8 24 ms 23 ms 23 ms bbr01stcdmn-bue-2.stcd.mn.charter.com [96.34.2.1
40]
9 32 ms 33 ms 34 ms bbr02chcgil-bue-1.chcg.il.charter.com [96.34.1.1
49]
10 47 ms 46 ms 56 ms te0-7-0-30.ccr21.ord03.atlas.cogentco.com [38.10
4.102.233]
11 47 ms 47 ms 46 ms te0-3-0-1.mpd21.ord01.atlas.cogentco.com [154.54
.2.93]
12 53 ms 54 ms 53 ms te0-5-0-6.ccr21.bos01.atlas.cogentco.com [154.54
.45.250]
13 61 ms 67 ms 53 ms te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42
]
14 * * 62 ms 38.111.40.114
15 * * * Request timed out.
16 * * * Request timed out.
17 * 55 ms * 208.95.185.41
18 * * * Request timed out.
19 * * * Request timed out.
20 * 59 ms 54 ms 208.95.185.41

Trace complete.

C:\Users\Daeceis>tracert patchserver.crypticstudios.com

Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.1.1
2 9 ms 11 ms 8 ms 10.148.160.1
3 11 ms 10 ms 8 ms dtr01rochmn-tge-0-1-1-2.roch.mn.charter.com [96.
34.25.180]
4 14 ms 11 ms 11 ms crr01rochmn-tge-0-2-0-11.roch.mn.charter.com [96
.34.25.16]
5 15 ms 15 ms 11 ms crr02owtnmn-tge-0-0-0-2.owtn.mn.charter.com [96.
34.25.226]
6 10 ms 12 ms 15 ms crr01owtnmn-tge-0-1-0-2.owtn.mn.charter.com [96.
34.25.204]
7 28 ms 23 ms 23 ms crr01stcdmn-tge-0-3-0-2.stcd.mn.charter.com [96.
34.25.212]
8 22 ms 23 ms 23 ms bbr01stcdmn-bue-2.stcd.mn.charter.com [96.34.2.1
40]
9 42 ms 35 ms 35 ms bbr02chcgil-bue-1.chcg.il.charter.com [96.34.1.1
49]
10 48 ms 47 ms 51 ms te0-7-0-30.ccr21.ord03.atlas.cogentco.com [38.10
4.102.233]
11 49 ms 51 ms 49 ms te0-3-0-1.mpd21.ord01.atlas.cogentco.com [154.54
.2.93]
12 68 ms 62 ms 65 ms te0-5-0-6.ccr21.bos01.atlas.cogentco.com [154.54
.45.250]
13 58 ms 53 ms 67 ms te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42
]
14 56 ms 53 ms 58 ms 38.111.40.114
15 119 ms 86 ms 84 ms 208.95.185.41

Trace complete.
Ensign
Join Date: Jan 2013
Posts: 3
# 2575 My recommendation to STO
01-29-2013, 01:25 PM
I understand the benefit to on demand patching. As a person that came back after a long hiatus being able to DL the game and play in under 15 mins was awesome. However being 5GB short of a full game because of on demand patching after a month of playing is kind of counter productive.

If you do have a lot of players without fully patched games (judging by this thread there is) i would suggest flagging game clients that aren't complete and asking @ exit of game if the player would like to keep the patches running. This keep the seamless log in you guys are looking for and maintains reliability to your player base when your routing providers do have technical issues. It won't be 100% fix but it would help with the real rage of trying to log in for an hr then when in game you get server DC'd in your first mission load and start the whole cycle again.

The root of the problem is not STO/Cryptics fault but the additional rage of its player base probably is ;-P
Lieutenant
Join Date: Dec 2012
Posts: 34
# 2576
01-29-2013, 01:32 PM
Quote:
Originally Posted by galafin View Post
Autolauncher working again here in the UK since about 20.45 gmt.
Nope, I'm in UK and Autopatcher is down again.

I could connect and even played for a while, logged off to get some food, tried to log on and... down again.

Traceroute is the same issue as last time:

7 53 ms 31 ms 32 ms te0-7-0-10.ccr21.ams04.atlas.cogentco.com [130.1
17.15.5]
8 35 ms 33 ms 63 ms te0-2-0-7.ccr22.ams03.atlas.cogentco.com [154.54
.36.129]
9 58 ms 82 ms 76 ms te0-3-0-2.ccr21.lpl01.atlas.cogentco.com [154.54
.37.94]
10 121 ms 115 ms 127 ms te0-7-0-3.ccr21.bos01.atlas.cogentco.com [154.54
.31.169]
11 99 ms 104 ms 110 ms te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.
134]
12 * * * Request timed out.
13 139 ms * * 208.95.185.41
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 111 ms * * 208.95.185.41
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
Ensign
Join Date: Jul 2012
Posts: 10
# 2577
01-29-2013, 01:34 PM
Same in DK
Ensign
Join Date: Jan 2013
Posts: 4
# 2578
01-29-2013, 01:34 PM
Zoning between ground combat and space just got the map loading timeout and when relogged had the patcher connection error again
Former PWE Community Team Lead
Join Date: Jun 2012
Posts: 9,046
# 2579
01-29-2013, 01:36 PM
For those that just posted their tracerts above (mrbaconsah daeceis and zetaeffritt), if you can, can you re-run and paste your results here after pointing to accounts.crypticstudios.com? For those that are planning to post, please post tracerts for launcher.startrekonline.com and accounts.crypticstudios.com -- this info will be very helpful to the Engineers.

Cheers,

Brandon =/\=
Brandon "BranFlakes" Felczer | Former Community Team Lead for Perfect World Entertainment
Ensign
Join Date: Jan 2013
Posts: 6
# 2580
01-29-2013, 01:36 PM
So is this game open beta?
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