Ensign
Join Date: Jul 2012
Posts: 22
# 2751 Compensation
01-29-2013, 02:22 PM
I left myself logged in on my machine last night, and when I came to it earlier today, it still worked. Log out... and I can't get back in.

Also, unsurprisingly, we've heard nothing from Cryptic/PWE about compensation for yesterday's failure. As I'm a Lifer, I expect the game to be there permanently. And now, to find out that it's broken again, and we've still heard nothing...

BranFlakes, could you please tell us what we can expect as compensation from Cryptic for this second day of failure in the game, and the unforgiveable failure of hearing nothing.

Kind Regards.
Ensign
Join Date: Jan 2013
Posts: 18
# 2752
01-29-2013, 02:23 PM
I love how they have to underline that it's their 'top priority' like they don't believe themselves or something. >.>
Lt. Commander
Join Date: Jul 2012
Posts: 197
# 2753
01-29-2013, 02:23 PM
Great...I just got booted from the game and now the Launcher is doing the same thing as yesterday.

It would help if mirrors were stood up in the East Coast/West Coast and in Europe.

<sigh>
Ensign
Join Date: Sep 2012
Posts: 4
# 2754
01-29-2013, 02:24 PM
i was going to buy a lifetime membership but not any more
Ensign
Join Date: Jan 2013
Posts: 6
# 2755
01-29-2013, 02:25 PM
Man I had my wallet next to my computer about to lay down some cash and possibly go gold, but for this game to be out now for awhile and this to be happening as if it were still in BETA is nuts. Wallet is back in my pocket.
Rihannsu
Join Date: Jul 2012
Posts: 9
# 2756 Launcher Issue
01-29-2013, 02:25 PM
Sounds like I'm probably not the only one having issues with STO's launcher, but I am curious to know if anyone is having this problem? I tried logging in this morning on my desktop and I noticed that my account name that is normally in the login box was missing. When I tried to type in my information and log in, the launcher crashes and asks me to submit a ticket to Cryptic. I've tried it on both my home machine as well as my laptop and it is doing it on both machines.

Any indication of what this is or how to fix it yet?
Thanks
D.H.
Ensign
Join Date: Jan 2013
Posts: 1
# 2757
01-29-2013, 02:25 PM
Quote:
Originally Posted by pwebranflakes View Post
For those that just posted their tracerts above (mrbaconsah daeceis and zetaeffritt), if you can, can you re-run and paste your results here after pointing to accounts.crypticstudios.com? For those that are planning to post, please post tracerts for launcher.startrekonline.com and accounts.crypticstudios.com -- this info will be very helpful to the Engineers.

Cheers,

Brandon =/\=

C:\Users\mg>tracert patchserver.crypticstudios.com

Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms Wireless_Broadband_Router.home [192.168.1.1]
2 10 ms 5 ms 4 ms L100.BFLONY-VFTTP-17.verizon-gni.net [108.17.5.1
]
3 4 ms 3 ms 3 ms G4-0-2-217.BFLONY-LCR-02.verizon-gni.net [130.81
.97.248]
4 15 ms 15 ms 15 ms so-3-0-0-0.NY325-BB-RTR2.verizon-gni.net [130.81
.28.136]
5 16 ms 16 ms 16 ms 0.so-4-0-1.XT2.NYC4.ALTER.NET [152.63.10.29]
6 24 ms 41 ms 25 ms 0.ge-7-0-0.XL4.BOS4.ALTER.NET [152.63.3.89]
7 27 ms 27 ms 27 ms POS7-0.GW5.BOS4.ALTER.NET [152.63.25.57]
8 29 ms 29 ms 28 ms internap-gw.customer.alter.net [65.207.236.58]
9 29 ms 28 ms 29 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.1
04]
10 43 ms 35 ms 35 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
61.78]
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * 30 ms * 208.95.185.41
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\Users\mg>
C:\Users\mg>tracert accounts.crypticstudios.com

Tracing route to accounts.crypticstudios.com [208.95.185.165]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms Wireless_Broadband_Router.home [192.168.1.1]
2 5 ms 4 ms 4 ms L100.BFLONY-VFTTP-17.verizon-gni.net [108.17.5.1
]
3 5 ms 4 ms 4 ms G4-0-2-217.BFLONY-LCR-02.verizon-gni.net [130.81
.97.248]
4 16 ms 15 ms 17 ms so-3-0-0-0.NY325-BB-RTR2.verizon-gni.net [130.81
.28.136]
5 16 ms 16 ms 16 ms 0.so-4-0-1.XT2.NYC4.ALTER.NET [152.63.10.29]
6 27 ms 25 ms 24 ms 0.ge-7-0-0.XL4.BOS4.ALTER.NET [152.63.3.89]
7 27 ms 26 ms 27 ms POS7-0.GW5.BOS4.ALTER.NET [152.63.25.57]
8 29 ms 28 ms 29 ms internap-gw.customer.alter.net [65.207.236.58]
9 28 ms 30 ms 31 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.4
1]
10 30 ms 34 ms 34 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
61.78]
11 30 ms 28 ms 28 ms accounts.crypticstudios.com [208.95.185.165]

Trace complete.

C:\Users\mg>tracert launcher.startrekonline.com

Tracing route to launcher.startrekonline.com [208.95.185.44]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms Wireless_Broadband_Router.home [192.168.1.1]
2 5 ms 5 ms 5 ms L100.BFLONY-VFTTP-17.verizon-gni.net [108.17.5.1
]
3 6 ms 5 ms 6 ms G4-0-2-117.BFLONY-LCR-01.verizon-gni.net [130.81
.97.246]
4 16 ms 15 ms 14 ms so-6-3-0-0.NWRK-BB-RTR1.verizon-gni.net [130.81.
28.138]
5 17 ms 16 ms 16 ms 0.xe-7-2-0.XL3.NYC1.ALTER.NET [152.63.6.145]
6 24 ms 24 ms 24 ms 0.ge-4-0-0.XL3.BOS4.ALTER.NET [152.63.17.30]
7 24 ms 26 ms 24 ms POS6-0.GW5.BOS4.ALTER.NET [152.63.25.69]
8 77 ms 207 ms 207 ms internap-gw.customer.alter.net [65.207.236.58]
9 27 ms 28 ms 29 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.1
04]
10 36 ms 36 ms 35 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
61.78]
11 * * * Request timed out.
12 * 31 ms * launcher.startrekonline.com [208.95.185.44]
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\Users\mg>



Your turn.
Ensign
Join Date: Jan 2013
Posts: 2
# 2758
01-29-2013, 02:25 PM
Quote:
Originally Posted by prrgg1 View Post
I love how they have to underline that it's their 'top priority' like they don't believe themselves or something. >.>
This.


It's no longer underlined.
Lieutenant
Join Date: Jul 2012
Posts: 87
# 2759
01-29-2013, 02:26 PM
Yet another issue with connection. This looks to be centered at the patch server.

BranFlakes, please tell us what kind of compensation we'll be getting for this problem.
A map of known space, circa 2405 <--- Note where Iconia is. It's nowhere near Starbase 39.
Commander
Join Date: Nov 2012
Posts: 474
# 2760
01-29-2013, 02:26 PM
Not sure if we are getting a load of BS but, why would you want to cause the problem if you already fixed the problem AND just remove the in-game system wide announcements, they obviously have no purpose.
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