Ensign
Join Date: Jan 2013
Posts: 1
# 181
01-29-2013, 03:02 PM
Hand here!


By the way, who would we talk to to get compensated in this way by the game staff?

I am good with writing them a message and demanding the keys.
Lt. Commander
Join Date: Nov 2012
Posts: 124
# 182
01-29-2013, 03:04 PM
Was fine this morning, now broken again.
Ensign
Join Date: Jan 2013
Posts: 10
# 183
01-29-2013, 03:05 PM
Quote:
Originally Posted by allamerican05 View Post
Hand here!


By the way, who would we talk to to get compensated in this way by the game staff?

I am good with writing them a message and demanding the keys.
i doubt they would respond well to "Demands" but at the same time we shouldnt even have to ASK.. it should be done as a "sorry, we ****ed up" here's a treat !
Ensign
Join Date: Jun 2012
Posts: 6
# 184
01-29-2013, 03:05 PM
Ditto
Lieutenant
Join Date: Jan 2013
Posts: 32
# 185
01-29-2013, 03:06 PM
Quote:
Originally Posted by proliphic1 View Post
i doubt they would respond well to "Demands" but at the same time we shouldnt even have to ASK.. it should be done as a "sorry, we ****ed up" here's a treat !
dam right we sould get something for this
Ensign
Join Date: Jan 2013
Posts: 1
# 186
01-29-2013, 03:06 PM
This is pissing me off. I'm gold, I'm paying to play this game. For most of the day I've been unable to play, and numerous times the website has also not been able to load. PWE definitely needs to do something to recoup the time lost to paying customers, if not all customers affected by this.
Lt. Commander
Join Date: Nov 2012
Posts: 124
# 187
01-29-2013, 03:06 PM
Quote:
Originally Posted by hellwinkle View Post
Ditto
Really taking the piss now Cryptic. I thought CCP with EvE Online made some cockups but honestly you are taking the biscuit.
Career Officer
Join Date: Jun 2012
Posts: 689
# 188
01-29-2013, 03:06 PM
Was working fine all along, now I'm having said issues too.....

East Coast U.S.
New Rule: Please refrain from naming your starships after reproductive acts, or bodyparts. Nothing says I'm still a virgin more.
Ensign
Join Date: Jul 2012
Posts: 12
# 189
01-29-2013, 03:06 PM
Need to make a slot on my pc and a sign: PLEASE INSERT COIN
Ensign
Join Date: Aug 2012
Posts: 13
# 190
01-29-2013, 03:06 PM
I realize some things are beyond the control of the folks in charge. I get that. I read the post in another thread, concerning compensation for down time, where someone commented about the terms of service, so, changes can be made, etc, and no compensation is due.

Cool.

Except...I've worked 22+ years in the service industry, and, I know this isn't how customer service actually works.

I picked back up gold membership, specifically to be able to do stuff at will, with the foundry. Guess what? I can't. No project I attempt, is not met with error messages, that shut down STO.

And now? Now I can't even play the game regularly?

So, for the devs, lemme explain how customer service actually works.

If there is a problem, you fix it. If the problem has cost your customers time and/or money, you DEFINITELY fix that. It's smart business.
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