I am also happy with Star Trek Online, Cryptic, and even Perfect World Entertainment.
Sure, they have issues they struggle with. We get disconnected sometimes. I want my Borg Cutting Beam to show up. And I want my t5 ship to not have useless Boff station slots. And there should be a dozen terradome-like missions that give unique rewards, but there's just the one with no cool loot. KDF is OP in PvP but have so much less content than Fed. Yes, there are issues. All the little 'undesirable' aspects affect gameplay in STO.
But the dev team listens, and they fix it all eventually. And overall, this has evolved into one of the best games of all time. Especially related to our beloved Star Trek. And really, they just love to surprise us with the newer content, which is awesome more often than not.
Keep the game fixes and new content flowing, dev team. You're alright in my book.