So ever since the change over to the Zen store from the C store I've been finding by coming back to the game quite a number of ships missing. I've sent multiple support tickets in all turned down because they don't have the records suddenly of my purchases. convenient since they never bothered to send receipt emails from cstore purchases. The final straw in this delima was when i started a new tac officer got him to max and thought "wouldn't it be nice to have the defiant" well imagine my surprise when i logged into a very old tac toon of mine to discover I already have it. Yep that's right "Tactical Escort Retrofit" complete with cloak console and all. And guess what else, it's not the one that was available for EC back at launch because low and behold this character has that one too without the retrofit title or the cloak device.
So I'm wondering now what will happen next with the support team will they try to riggle their way out of unlocking this one when i have proof i own this ship and it should thus have remained unlocked?