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Former PWE Community Team Lead
Join Date: Jun 2012
Posts: 9,046
Hello Captains!

While Holodeck is down for maintenance this morning, we're going to be running a few tests that may affect your connection to the launcher. If you would like to help, please try connecting to the launcher as often as you'd like. If you notice any issue, please report about it in this thread and include a tracert for launcher.startrekonline.com and accounts.crypticstudios.com (instructions on this process is here).

Our ETA for completion is at the same time Holodeck maintenance is complete. These tests will provide important information to our Engineers and external routing vendor so we can help put a solution in place to ensure outages like those that happened earlier in the week are much less likely to happen. Thanks for your help and understanding! Engage!

Cheers,

Brandon =/\=
Brandon "BranFlakes" Felczer | Former Community Team Lead for Perfect World Entertainment
Former PWE Community Team Lead
Join Date: Jun 2012
Posts: 9,046
# 2
01-31-2013, 07:24 AM
Our first test is underway -- please report any launcher issues you are seeing with the tracerts mentioned in the OP.

Cheers,

Brandon =/\=
Brandon "BranFlakes" Felczer | Former Community Team Lead for Perfect World Entertainment
Captain
Join Date: Sep 2012
Posts: 2,158
# 3
01-31-2013, 07:42 AM
Your wish is my command..

Unable to connect to patch server.
Ensign
Join Date: Jun 2012
Posts: 16
# 4
01-31-2013, 07:44 AM
Launcher has just stopped working for me...

C:\Users\Antz>tracert launcher.startrekonline.com

Tracing route to launcher.startrekonline.com [208.95.185.44]
over a maximum of 30 hops:

1 87 ms 98 ms 98 ms api.home [192.168.1.254]
2 21 ms 22 ms 21 ms 217.32.143.131
3 22 ms 21 ms 22 ms 217.32.143.158
4 22 ms * 23 ms 213.120.181.10
5 23 ms 23 ms 22 ms 217.41.169.73
6 22 ms 23 ms 23 ms 217.41.169.107
7 44 ms 21 ms 24 ms 109.159.251.75
8 32 ms 31 ms 35 ms core1-te0-0-0-4.ealing.ukcore.bt.net [109.159.25
1.25]
9 27 ms 27 ms 29 ms core1-pos5-0-0.telehouse.ukcore.bt.net [194.74.6
5.122]
10 28 ms 27 ms 27 ms t2as1-tge4-4.uk-lon1.eu.bt.net [166.49.211.145]

11 27 ms 26 ms 26 ms 166-49-211-38.eu.bt.net [166.49.211.38]
12 106 ms 105 ms 105 ms xe-3-0-0.bos11.ip4.tinet.net [141.136.109.138]
13 106 ms 104 ms 103 ms internap-gw.ip4.tinet.net [77.67.77.54]
14 160 ms 102 ms 101 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.1
04]
15 114 ms 108 ms * perfectworldent-4.border11.bsn.pnap.net [216.52.
61.78]
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * ^C



Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Anrz>tracert accounts.crypticstudios.com

Tracing route to accounts.crypticstudios.com [208.95.185.165]
over a maximum of 30 hops:

1 75 ms 98 ms 98 ms api.home [192.168.1.254]
2 22 ms 22 ms 22 ms 217.32.143.131
3 22 ms 22 ms 22 ms 217.32.143.174
4 24 ms 23 ms 22 ms 213.120.181.166
5 24 ms 22 ms 23 ms 217.41.169.73
6 22 ms 23 ms 23 ms 217.41.169.107
7 22 ms 21 ms 22 ms acc1-10GigE-11-3-0.sf.21cn-ipp.bt.net [109.159.2
51.99]
8 29 ms 33 ms 30 ms core1-te-0-13-0-12.ealing.ukcore.bt.net [109.159
.251.169]
9 27 ms 26 ms 26 ms transit1-pos1-0-0.telehouse.ukcore.bt.net [62.6.
201.82]
10 27 ms 29 ms 26 ms t2as1-tge4-4.uk-lon1.eu.bt.net [166.49.211.145]

11 27 ms 29 ms 26 ms 166-49-211-38.eu.bt.net [166.49.211.38]
12 105 ms 108 ms 105 ms xe-3-0-0.bos11.ip4.tinet.net [141.136.109.138]
13 105 ms 117 ms 106 ms internap-gw.ip4.tinet.net [77.67.77.54]
14 106 ms 104 ms 105 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.4
1]
15 110 ms 106 ms 107 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
61.78]
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28
SRS - www.srs-fleet.net
Ensign
Join Date: Jan 2013
Posts: 3
# 5
01-31-2013, 07:46 AM
From United Kingdom, released IP and renewed it, nettest server timed out.

tracert launcher.startrekonline.com

Tracing route to launcher.startrekonline.com [208.95.185.44]
over a maximum of 30 hops:

1 6 ms 5 ms 5 ms 10.87.16.1
2 5 ms 5 ms 10 ms manc-core-2a-ae3-103.network.virginmedia.net [80
.5.165.73]
3 6 ms 6 ms 33 ms manc-bb-1a-ae12-0.network.virginmedia.net [82.15
.206.245]
4 7 ms 7 ms 8 ms brhm-bb-1b-as3-0.network.virginmedia.net [62.253
.185.133]
5 21 ms 19 ms 19 ms ae1.lon25.ip4.tinet.net [77.67.65.161]
6 93 ms 94 ms 146 ms xe-3-0-0.bos11.ip4.tinet.net [141.136.109.138]
7 94 ms 87 ms 91 ms internap-gw.ip4.tinet.net [77.67.77.54]
8 88 ms 87 ms 87 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.1
04]
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 Destination host unreachable.

Trace complete.

tracert accounts.crypticstudios.com

Tracing route to accounts.crypticstudios.com [208.95.185.165]
over a maximum of 30 hops:

1 5 ms 5 ms 10 ms 10.87.16.1
2 4 ms 5 ms 9 ms manc-core-2a-ae3-103.network.virginmedia.net [80
.5.165.73]
3 6 ms 9 ms 23 ms manc-bb-1a-ae12-0.network.virginmedia.net [82.15
.206.245]
4 9 ms 7 ms 7 ms brhm-bb-1b-as3-0.network.virginmedia.net [62.253
.185.133]
5 19 ms 19 ms 19 ms ae1.lon25.ip4.tinet.net [77.67.65.161]
6 94 ms 93 ms 94 ms xe-3-0-0.bos11.ip4.tinet.net [141.136.109.138]
7 92 ms 88 ms 99 ms internap-gw.ip4.tinet.net [77.67.77.54]
8 92 ms 87 ms 87 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.1
04]
9 87 ms 89 ms 89 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
61.78]
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.
Captain
Join Date: Jun 2012
Posts: 1,116
# 6
01-31-2013, 07:46 AM
I am stuck on: http://i1189.photobucket.com/albums/...ouru/stuck.jpg

__________________________________________________

Division Hispana
www.divisionhispana.com
Republic Veteran
Join Date: Jun 2012
Posts: 15
# 7
01-31-2013, 07:47 AM
Unable to open launcher. Stuck in launcher autoupdate trying to connect.

Error box opened says:

Unable to establish connection to Patch Server. Please check your internet connection. If problem persist, please contact Technical Support.

Before that I had an account authentication error when I tried to log on. Below is the requested tracerts.


Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>tracert launcher.startrekonline.com

Tracing route to launcher.startrekonline.com [208.95.185.44]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms MIKE-S-NETWORK [192.168.1.1]
2 7 ms 7 ms 8 ms 10.237.128.1
3 8 ms 8 ms 10 ms lkchcmtk02.mid.sta.suddenlink.net [173.219.255.46]
4 26 ms 25 ms 27 ms 173-219-239-167-link.sta.suddenlink.net [173.219.239.167]
5 32 ms 35 ms 35 ms 173-219-236-106-link.sta.suddenlink.net [173.219.236.106]
6 27 ms 26 ms 32 ms 173-219-254-239-link.tex.sta.suddenlink.net [173.219.254.239]
7 30 ms 29 ms 29 ms ae2-112.dal33.ip4.tinet.net [216.221.157.177]
8 71 ms 71 ms 71 ms xe-3-0-0.bos11.ip4.tinet.net [141.136.109.138]
9 72 ms 71 ms 71 ms internap-gw.ip4.tinet.net [77.67.77.54]
10 72 ms 71 ms 71 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.104]
11 83 ms 72 ms 72 ms perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
12 71 ms 72 ms 71 ms launcher.startrekonline.com [208.95.185.44]

Trace complete.

C:\Windows\system32>tracert accounts.crypticstudios.com

Tracing route to accounts.crypticstudios.com [208.95.185.165]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms MIKE-S-NETWORK [192.168.1.1]
2 8 ms 7 ms 7 ms 10.237.128.1
3 8 ms 8 ms 8 ms 208-180-188-9.lkchla.sta.suddenlink.net [208.180.188.9]
4 26 ms 26 ms 25 ms 173-219-239-167-link.sta.suddenlink.net [173.219.239.167]
5 31 ms 35 ms 35 ms 173-219-236-106-link.sta.suddenlink.net [173.219.236.106]
6 29 ms 32 ms 26 ms 173-219-254-239-link.tex.sta.suddenlink.net [173.219.254.239]
7 28 ms 29 ms 30 ms ae2-112.dal33.ip4.tinet.net [216.221.157.177]
8 71 ms 71 ms 71 ms xe-3-0-0.bos11.ip4.tinet.net [141.136.109.138]
9 70 ms 72 ms 70 ms internap-gw.ip4.tinet.net [77.67.77.54]
10 71 ms 72 ms 71 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.41]
11 149 ms * 75 ms perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
12 72 ms 71 ms 70 ms accounts.crypticstudios.com [208.95.185.165]

Trace complete.

C:\Windows\system32>
Former PWE Community Team Lead
Join Date: Jun 2012
Posts: 9,046
# 8
01-31-2013, 07:48 AM
Thank you for the tracerts so far! The errors you are seeing are expected results from our testing. This is a good sign (although it looks like it's not)

Cheers,

Brandon =/\=
Brandon "BranFlakes" Felczer | Former Community Team Lead for Perfect World Entertainment
Republic Veteran
Join Date: Jun 2012
Posts: 3
# 9
01-31-2013, 07:49 AM
ran serveral launcher tests between 15:30 and 15:43 gmt the first 3 open first time the fourth test took serveral minutes for connection before getting the warning below

http://dl.dropbox.com/u/79465291/CYRIPTIC.png

tracert

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>tracert patchserver.crypticstudios.com

Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:

1 25 ms 98 ms 99 ms api.home [192.168.1.254]
2 29 ms 28 ms 28 ms 217.32.144.165
3 29 ms 29 ms 27 ms 217.32.144.206
4 31 ms 30 ms 30 ms 213.120.181.50
5 31 ms 29 ms 30 ms 217.41.169.207
6 30 ms 31 ms 32 ms 217.41.169.109
7 30 ms 30 ms 30 ms 109.159.251.235
8 42 ms 38 ms 39 ms core1-te-0-3-0-3.ilford.ukcore.bt.net [109.159.2
51.163]
9 39 ms 38 ms 37 ms transit1-pos9-0.telehouse.ukcore.bt.net [62.6.20
1.118]
10 37 ms 36 ms 37 ms 166-49-211-157.eu.bt.net [166.49.211.157]
11 37 ms 35 ms 35 ms 166-49-211-38.eu.bt.net [166.49.211.38]
12 117 ms 118 ms 118 ms xe-3-0-0.bos11.ip4.tinet.net [141.136.109.138]
13 116 ms 115 ms 116 ms internap-gw.ip4.tinet.net [77.67.77.54]
14 113 ms 112 ms 111 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.4
1]
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * *
Ensign
Join Date: Jul 2012
Posts: 29
# 10
01-31-2013, 07:50 AM
Unable to connect to launcher
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