I agree wholeheartedly with your point, However, I would prefer that in addition, you addressed at least one of the points made in the OP.
Also, login queues can be both a good sign, and a bad one. it does show an increase in numbers playing, but it also shows that the current system is near capacity. I'm sure that some of the known game bugs eat up a lot of sto system resources, thereby reducing its potential capacity (with current hardware). Fixing these bugs would lay a far firmer, and more stable foundation for growth in player numbers, while making the game cheaper per player to host (ie less overheads). Yes there are short term costs to fixing bugs, but the long term gain, just in system management, let alone user contentment, is at least a zero sum outcome at worst financially, plus increased goodwill, and user numbers.
Having too many customers is almost never a bad thing. You can't economically increase server capacity for a spike unless you've designed the system from day one to make that possible, which is horribly expensive and tends to force you to do ALL your scaling horizontally instead of vertically, but you can generally spend to meet long term demand since it comes with long term income.
EVERY MMORPG goes through occasional queue spikes, including the 800 pound Mugato on the block. You weather the spikes as best you can, and try to expand capacity for the long term growth. If they can't stay ahead of them with their budget, STO shouldn't even bother trying.
That being said, they did an admirable job of handling the situation, making the decision to yank the Foundry out temporarily and having employees take advantage of the new performance numbers to make more code fixes. (At least I'm assuming that's what led to today's patch, based on the timing, and my usual juxtaposition of my many years of experience in the business and shameless willingness to leap to wild conclusions without fear of contradiction.)
Free to play has opened the doors to plenty of new players, but the question is, how many will be staying?
That's kind of beside the point, though. The question of quality has been a bear on this game's back since day one.
I was prepared to cut them some slack because they were rushed into a premature release. However, it's three years later and there are still sloppy problems that could have been fixed with ease before now.
For example, there are still many ships flying around with their fleet/faction insignia UPSIDE DOWN. I mean, come on. How can something like that be allowed to remain in place for THREE YEARS? I could probably fix that in a day, if that.
Cryptic continues to undermine the game balance. Every new ship is another nail in the coffin, as they break the balance between ships even more. What's sad, is that they had it pretty good to begin with, and had a system that would have let them introduce new ships as SKINS without disrupting balance. Disrupting the game balance like that disrupts the gameplay, especially for pvp. Considering they had an entire faction designed for pvp I had to scratch my head at the decisions made that continue to break the game.
Certainly little things like upside down insignia, incorrect textures and ugly effects can discourage people from playing, but breaking gameplay will kill the game outright, eventually.
Seriously, if I was a developer on this game, I'd be embarrassed to admit it.
That said, I understand that they may WANT to do more and better, but they aren't being allowed to. However, in the end, we can only deal with what the results are, and they're not good, whoever it is that's at fault.
Once, I was simply called Mojo. Now, I'm forced into a new name, but don't be fooled, I'm the original STO Mojo!