Give them a break guys. No one at the STO wants to make your night horrible. A 8 year vet of City of Heroes, before she when down, I can tell you that EVERY MMO has weeks like this after they put out content with new systems and content in it.
I much rather be playing too, but ratherthen rag on the Devs and support for trying to make the game better, go find a Plan B. There are four shows worth of Star Trek to re-watch or maybe make a Lego Phaser or something!