Ensign
Join Date: Nov 2012
Posts: 5
Why oh god why does it take forever for a gm to answer a flamin' ticket, i posted my first ticket 5 days ago and still no bloomin' answer.

All i want is to find out why i had to change my character name, cause i know i didn't pay to change it as i did not have enough Zen for that, so some idiot obviously made me change the name for no apparent reason and now i want it back again!!!!!!
Career Officer
Join Date: Sep 2012
Posts: 560
# 272
01-27-2013, 05:23 PM
To begin with I am not saying that this was/is the case! However, to my knowledge your name is arbitrarily changed by GM if it is considered to be lewd, racist, or inappropriate in any way. Thus, it could very well be why your name was changed...

However, again, this is not to say that yours was but rather this is why it normally is changed to my understanding and knowledge. Unfortunately, however, they are the only one's that can answer your question.

Did they give you a name change token? Usually that courtesy is given in games (i.e. Eve). Of course, you wont be allowed to use the same name again.
"The world ain't all sunshine and rainbows. It's a very mean and nasty place and I don't care how tough you are it will beat you to your knees and keep you there permanently if you let it. You, me, or nobody is gonna hit as hard as life. But it ain't about how hard ya hit. It's about how hard you can get hit and keep moving forward." - Rocky Balboa (2006)
Ensign
Join Date: Nov 2012
Posts: 5
# 273
01-27-2013, 06:03 PM
My character name was Antonomon that is neither lewd rude racist or anything offensive, its a name i made up when i started to play eve online many years ago, i recently had to change the name of one of my ships cause it was a bit racy 'kissmysphincter' in retrospec yes its dodgy so yes i understand 'the please change the name of your ship' part, however how the hell is Antonomon offensive in any shape or form and i know the name is still available cause i created a science toon earlier and used it myself again, i logged in in the morning 5 days ago and all was good however when i logged in 5 hours later i found the only char i could login as was my klingon cause i had to change Antonomon's bloody name, no reason has been given no mail from cryptic support telling me why, only mail from cryptic support i have had concerns the name i used for my ship which has since forth been changed as requested, nothing on my char name and no answer to my ticket.

Oh and get this...in the posted policy it clearly states no names linked to illegal drugs yet i saw a klingon toon called C'Ocaine.....last time i checked cocaine is illegal drugs all over the world, one rule for one and another for others is it!!!!!
Captain
Join Date: Jul 2012
Posts: 2,401
# 274
01-28-2013, 10:42 AM
I'm again frustrated with the CS response to my ticket. I tried to buy the Lobi store package with the Q-Pics, but the ambiguity of the name caused me to click on the wrong item. So now I have 10 boxes of the ornaments, which I can't really use to get a Breen ship.

CS's response: Sorry!

I'm quite dissatisfied with the lack of empathy. I'm sorry if a name wasn't clear, all I'm asking for is a replacement (equivalent value) of the 9 remaining Ornament boxes with 9 "Appreciation Bundles" (Why couldn't they just name it Autographed Picture bundles?). Let's see what they respond with... It's probably another "Too bad" response.

EDIT: CS has reimbursed the amount in ZEN for ten lockboxes' worth. I was wrong, the CS in this game does have empathy for the players. Yes, this sounds cheesy, but I'm quite happy about STO's CS over other games, and is actually one of the reasons that I'm still paying and playing. Thanks, Unception.


EDIT II: Still haven't received the reimbursement, even though CS has stated that they checked it twice and they already reimbursed me. They force-closed the ticket. Gee, thanks... looks like I'll have to make up the ZEN.

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Last edited by stardestroyer001; 02-09-2013 at 07:31 AM.
Empire Veteran
Join Date: Jun 2012
Posts: 1,426
# 275
01-29-2013, 08:38 PM
I started a ticket that now says resolved, but I see no actual response. Why is this?
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Survivor of Romulus
Join Date: Oct 2012
Posts: 92
I just need to know if it is normal of for Customer Service tickets to go un-answered for over 5 days..

The first time i submitted a ticket, i got tired of watching the days go by waiting for a response. After 9 days, I finally closed the ticket myself.

3 days ago, I submitted another ticket about the same issue and still no response yet. Just wondering if this is normal wait times for Lifetime and Sub based players?
Former PWE Community Team Lead
Join Date: Jun 2012
Posts: 9,046
# 277
02-06-2013, 07:33 PM
Quote:
Originally Posted by natejam101 View Post
I just need to know if it is normal of for Customer Service tickets to go un-answered for over 5 days..

The first time i submitted a ticket, i got tired of watching the days go by waiting for a response. After 9 days, I finally closed the ticket myself.

3 days ago, I submitted another ticket about the same issue and still no response yet. Just wondering if this is normal wait times for Lifetime and Sub based players?
It depends on the type of ticket you are submitting. What type of ticket was it?

For instance, if it's a behavior ticket (reporting another player), it will never get a response as we can not let you know action taken on or results of an investigation of another player. If it's a bug report, this will also not get a response -- it's sent to QA and they investigate. If it's something else (missing items, stuck, etc.), then GMs should respond.

Cheers,

Brandon =/\=
Brandon "BranFlakes" Felczer | Former Community Team Lead for Perfect World Entertainment
Starfleet Veteran
Join Date: Jun 2012
Posts: 1,231
# 278
02-06-2013, 07:39 PM
edit - ninja'd by branflakes
Replying to natejam101 in #276 before merge

Depends what the problem is really.

Significant issues that stop you from playing are replied to, but minor bugs and other minor issues are collected and prioritised with the thousands of tickets they would get a week. I say replied to because they are not necessarily addressed immediately. They don't have the staff to personally address every single issue.

If it is a major issue affecting many players, its better to submit your ticked and start a thread in the Bug Report sub-forum. They do silently look at these.
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Career Officer
Join Date: Jun 2012
Posts: 3,603
# 279
02-06-2013, 07:46 PM
I have a problem that I GM ticketed on the weekend and also inquired about in the Game Bug Forums.
I can neither access nor discharge, either of the T-3 or T-5 Ambassador ships on my ESD Shipyard List.
Every time I click on either of them the game crashes to desktop.

It has completely tied up two of my ship slots (probably two I paid for).

I've heard no reply on the ticket yet (though based on what I've read around here I wasn't counting my chickens), and the replies in the thread have been no help so far.

Should I continue to hold my breath so to speak, or just toss my hands in the air and chalk it up to a loss that'll I never recoup?

(Of course that means I'll never be abel to fly either ship, as I can only have one of each on this toon)
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Last edited by daveyny; 02-06-2013 at 09:36 PM.
Survivor of Romulus
Join Date: Oct 2012
Posts: 92
# 280
02-06-2013, 08:58 PM
Quote:
Originally Posted by pwebranflakes View Post
It depends on the type of ticket you are submitting. What type of ticket was it?

For instance, if it's a behavior ticket (reporting another player), it will never get a response as we can not let you know action taken on or results of an investigation of another player. If it's a bug report, this will also not get a response -- it's sent to QA and they investigate. If it's something else (missing items, stuck, etc.), then GMs should respond.

Cheers,

Brandon =/\=
Its a ticket request to have characters restored
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