Brandon "BranFlakes" Felczer | Community Team Lead for Perfect World Entertainment
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Follow me on Twitter: @PWE_BranFlakes If you wish to speak to someone on the community team, please file a "Forums and Website" support ticket here.
when can I expect an answer? It?s 16 days ago and the only response is (automatically generated) that I have to be patient... mmhh..is it cause I am a F2P-gamer?
No, just a non PW stock holding player.
Join Date : September 2010. Still boldly going forward because Cryptic couldn't be bothered to install reverse.
I am currently unsupervised, anyone who know me will tell you that this will most likely lead to trouble. =3
Warrning : I grant death wishes between my 1st and 4th morning coffee.
I give up - after answering the same question for 7(!) times now.
Sad but true - it?s not the support I expected.
My emailprovider shut down the service and all I wanted was to change my emailadress because I had to reinstall the game - therefore I need the one-time-code. Unfortunately the support cannot help me (or don?t want to?).
All the contact support links on the forum and web page are dead links.
I haven't received a response for the last three tickets I issued.
This is definitely sub par. in a game where a virtual ship can cost anywhere between $5 usd to $400 in value to obtain, I would expect a little bit better.
Really quite disappointed. Were it not for my fleetmates i'd go try eve or some other ridiculous money sink.
If this is any indication of what Neverwinter will be like I wont even begin to spend money on that.
Rather play xbox. I hate xbox.
Last edited by lake1771; 02-10-2013 at 04:25 PM.
Reason: forgot something.
I would like to officialy transmit my disregard for the quality of the support team in Perfect World.
It takes too long to resolve any issue.
In my case,my account was hacked by a joker that simply hacked to my account and e-mail and changed not only the e-mail conected to the account like he too erased all the pc's i had conected to the game.so i cant play because pw sends a message to the jokers bogus e-mail asking to activate my computer.
this issue was simply resolved if they would just rool back the acount to the original e-mail i created the account with,from there i could improve security,change passwords and connect the pc i usualy play again...but no..2 weeks or more has passed and still just crap e-mails asking the same questions over and over,details details details....
How hard is it to put the original e-mail that was used to create the account in the first place back conected to the account.by normal reasoning the real owner is the one that has the first e-mail that was used to create it right?
Looks to difficult for them...I used to play Guild Wars for some years and the same happened to me back then once.in less than 24 hours i had the original mail conected to the account and i was playing.
Note that the hacker was a joker and not a real nasty guy,he didnt changed the password from my P.W. account ,if he was he would be playing for shure i think ,he just erased the pc and changed the mail...
Looks too confusing for the support team...still waiting after 2 weeks and lost the oportunity to gain the ambassador ships... >
I wish you luck. Sadly the customer support here is absolutely terrible. expect to wait weeks before you get a reply. And even when someone finally does get back to you, there is a very high chance they will simply say they can not help you.
This has been my experience with customer support here. It is bar-none, the worse customer support I have Ever seen in any company anywhere.
I had better success getting help from customer support in games where the support staff did not even speak my language!