GM/ Customer Service/ Billing Support and Tickets - Page 29

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GM/ Customer Service/ Billing Support and Tickets

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> > > Hi Captains! The team continues to investigate an issue where some players may be stuck on a loading screen. We appreciate your continued patience! < < <

Jolan tru Captain!

Welcome to Legacy of Romulus!

If you have purchased a Legacy or Starter Pack, please see this thread for instructions on how to claim your items in-game. (Please see the yellow text in the linked thread for instructions on creating a Reman.)
(Not seeing your pack in-game? Please see the lime-green text in the linked thread above for information.)

If you have additional questions about the Legacy or Starter pack, please read this FAQ.

Thanks SO MUCH for all your support, and we'll see you in-game!

- The Star Trek Online Team

***Resolved Issues***

"Login failed for unknown reason" error
Missing additional character slot for current/ lapsed Gold Members
Slow patching in the launcher
A bug that involved Romulan Liberated Borg captains and their skills once they chose an ally

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pwebranflakes

Community Manager

Join Date: Jun 2012

Posts: 4,555

Quote:

Originally Posted by natejam101

Its a ticket request to have characters restored

I see. Well, that should get a response

Feel free to also email customerservice@perfectworld.com.

Cheers,

Brandon =/\=

--------------------
Brandon "BranFlakes" Felczer | Community Manager
Follow us on Twitter: @trekonlinegame | "Like" us on Facebook
Follow me on Twitter: @PWE_BranFlakes
If you wish to speak to someone on the community team, file a "Forums and Website" support ticket here.

natejam101

Survivor of Romulus

Join Date: Oct 2012

Posts: 92

Quote:

Originally Posted by pwebranflakes

I see. Well, that should get a response

Feel free to also email customerservice@perfectworld.com.

Cheers,

Brandon =/\=

Hmm, well i hope so. Its been in for a few days now but nothing yet. I guess ill give it a few more.

Thanks

phyrexianhero

Career Officer

Join Date: Jun 2012

Posts: 644

Quote:

Originally Posted by natejam101

Hmm, well i hope so. Its been in for a few days now but nothing yet. I guess ill give it a few more.

Thanks

I hope you get a response soon! I know if anything happened to my characters, I'd want to know that I could get a response from customer support within a few days.

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kartimoz2

Ensign

Join Date: Nov 2012

Posts: 16

Quote:

Originally Posted by pwebranflakes

I see. Well, that should get a response

Feel free to also email customerservice@perfectworld.com.

Cheers,

Brandon =/\=

when can I expect an answer? It?s 16 days ago and the only response is (automatically generated) that I have to be patient... mmhh..is it cause I am a F2P-gamer?

crashdragon

Career Officer

Join Date: Jun 2012

Posts: 449

Quote:

Originally Posted by kartimoz2

when can I expect an answer? It?s 16 days ago and the only response is (automatically generated) that I have to be patient... mmhh..is it cause I am a F2P-gamer?

No, just a non PW stock holding player.

Join Date : September 2010. Still boldly going forward because Cryptic didn't install reverse.
Warning : I am currently unsupervised. Anyone who knows me will inform you that this will most likely lead to trouble. =3

kartimoz

Ensign

Join Date: Jun 2012

Posts: 3

I give up - after answering the same question for 7(!) times now.

Sad but true - it?s not the support I expected.

My emailprovider shut down the service and all I wanted was to change my emailadress because I had to reinstall the game - therefore I need the one-time-code. Unfortunately the support cannot help me (or don?t want to?).

lake1771

Lt. Commander

Join Date: Aug 2012

Posts: 137

All the contact support links on the forum and web page are dead links.
I haven't received a response for the last three tickets I issued.

This is definitely sub par. in a game where a virtual ship can cost anywhere between $5 usd to $400 in value to obtain, I would expect a little bit better.
Really quite disappointed. Were it not for my fleetmates i'd go try eve or some other ridiculous money sink.

If this is any indication of what Neverwinter will be like I wont even begin to spend money on that.
Rather play xbox. I hate xbox.

Last edited by lake1771; 02-10-2013 at 04:25 PM. Reason: forgot something.

commanderpickard

Ensign

Join Date: Oct 2012

Posts: 8

I would like to officialy transmit my disregard for the quality of the support team in Perfect World.
It takes too long to resolve any issue.
In my case,my account was hacked by a joker that simply hacked to my account and e-mail and changed not only the e-mail conected to the account like he too erased all the pc's i had conected to the game.so i cant play because pw sends a message to the jokers bogus e-mail asking to activate my computer.
this issue was simply resolved if they would just rool back the acount to the original e-mail i created the account with,from there i could improve security,change passwords and connect the pc i usualy play again...but no..2 weeks or more has passed and still just crap e-mails asking the same questions over and over,details details details....
How hard is it to put the original e-mail that was used to create the account in the first place back conected to the account.by normal reasoning the real owner is the one that has the first e-mail that was used to create it right?
Looks to difficult for them...I used to play Guild Wars for some years and the same happened to me back then once.in less than 24 hours i had the original mail conected to the account and i was playing.
Note that the hacker was a joker and not a real nasty guy,he didnt changed the password from my P.W. account ,if he was he would be playing for shure i think ,he just erased the pc and changed the mail...

Looks too confusing for the support team...still waiting after 2 weeks and lost the oportunity to gain the ambassador ships... >

zenstrata

Ensign

Join Date: Jan 2013

Posts: 15

I wish you luck. Sadly the customer support here is absolutely terrible. expect to wait weeks before you get a reply. And even when someone finally does get back to you, there is a very high chance they will simply say they can not help you.

This has been my experience with customer support here. It is bar-none, the worse customer support I have Ever seen in any company anywhere.

I had better success getting help from customer support in games where the support staff did not even speak my language!

lake1771

Lt. Commander

Join Date: Aug 2012

Posts: 137

wow talk about a black mark. ive seen none of these issues resolved, no positive feedback at all. factory of sadness ftw.
saving my money.

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