I do not like polls. They do not accurately reflect my opinions, and due to their very nature of being in a 'multiple guess' format, provide contrived results that give very limited insight into any given issue.
For example: Poll results that show 57% of people are unhappy mean little when the poll was a simple "are you happy? Yes or No" question.
They mean even less depending on the number of people who bothered to answer. Happy players might not even know about your poll as most happy players are too busy playing the game and are not here complaining. My experiences with MMORPG message boards is that people only come here when they have something to complain about, and not very often when they are happy and content.
Your sample group is therefore going to be flawed in that it will certainly have a disproportionate number of unhappy players drawn to it.
You will need to take those factors into account when analyzing your results.
1: More balancing, Science is at the point where only a few ships are playable and their powers worthless (for the most part), Escorts can tank well enough to kill elite borg gateways and tac cubes yet cruisers can't bring a similar level of damage meaning that any tac/scort can defend more than any eng/cruiser can damage... this is balanced?
I'm generally satisfied with the game and the direction in which it's being developed, but my biggest concern is pretty much this ^^
Unfortunately, the game is increasingly DPS oriented, making (in my view) science ships and cruisers much less desirable. A lot of existing and new gameplay that is released, focuses on dealing as much damage as possible in a short amount of time, making escorts the most likely choice for most PvE and PvP missions. I would sure love to see more balance as far as that's concerned, in the immediate future.
I always like putting in a plug for ship and fleet holdings interior development and customization. Another Belfast style ship interior would really make me a happy Z-Store shopper Otherwise, all is generally well Ooo... and general server stability improvements.. the bank UI has been really sluggish lately, again.
Concerning customer satisfaction... I was going to cancel my Xbox membership a while back because the price was to high, so I called CUSTOMER SERVICE and talked with them. Long story short they were very friendly and kind and gave me another year 70% off . In my book they got a A+. I have sent multiple tickets into PWE and I have been waiting months for a response and never will I ever get to actually talk to someone.. PWE rating in my book F.
So in closing.. Please PWE.. Help your player base, you keep making us your enemy and you drive people away with no customer support. I was a gold at one point but I canceled because I didn't want to fuel such blatant disregard for for us players. :S
And, if this is an accurate representation - meaning it truly is a random sample representing the total population - more than 50% of players, at least at the time I voted, do not feel the game is being handled well and want changes to restore balance and fun and much less grind.
Here's hoping the devs actually pay attention - I am sure the PWE Approval Rating poll that was emailed out come back with far less than satisfactory marks...
(...actually active since November 2010, which may one day be important to archaeologists, but not to anyone else...)
Ok 30 minutes left to the next STO-patch.
I think writing down actual results makes sense, so we can compare them to later
results after the patch. I will not comment it atm...
Do you think the devs of STO should change their course of action?
Not at all. They do a great job and should continue. 12% (25 Votes)
No, but they should care more about the player's concerns 17% (35 Votes)
Immediately! I'm really upset atm. 18% (37 Votes)
Yes they should. More fun, more balancing, less grinding please! 52% (106 Votes)
Not sure. 1% (2 Votes)