So the fact their are still some annoying bugs that have been around for years and are still not fixed is acceptable for you?
No I didn't say that. Perhaps you should try reading what's said, and stop assuming things?
Your idea of acceptable and reasonable is not the same as what most people would consider to be.
That's because most people don't have a clue what's involved in bug fixing or programing. I do and as such I actually know what I'm talking about.
How long it takes to fix a bug has everything to do with how long they can replicate the bug and then track down what is needed to fix it. If they can't replicate the bug on their test systems they'll never be able to fix it. Even if they can replicate it, they have to have the man hours to dig though the code and find it, and then find a way to fix it without breaking something else.
There's been more then one case that in the attempt to fix an nuisance bug, dev's break the whole game. What would you rather have, a nuisance or the game shut down for a day?
You all act as if STO is somehow different then every MMO out there. Every MMO including WoW still have bugs that are years old for various reasons. The bugs in STO are still there for the same reasons the ones in WoW, LotRO, and every other MMO are still there.