I'm having problems with missing ships too. I purchased the Excelsior and Nebula with cryptic points ages ago. I haven't played for quite some time until now. When I logged on some of my characters have one or the other and some have none at all. I thought they were account wide unlocks and now it is asking me to buy them again with Zen. Are they per character now ?
Same here, T3 Excelsior, bought sometime before F2P. I have one active on my older toon, complete with the TW Console it comes with, but Ship Requisitions and the Z-Store both show the ship as unpurchased.
I've submitted a ticket, and am having an ongoing arguement, they say there's no record of the purchase, and are claiming that I bought it with EC, so it really boils down to whether or not the Transwarp Computer Console was available in any way other than the C-Store...
Basically, does anyone know if EC-bought AHCs had consoles automatically generated for them when the ship was transferred to the C-Store, or was it only available for CP/Zen?