We are investigating an issue where some Gold Members may not have received their additional character slot -- details here.
UPDATE! We are also investigating reports of slow patching and are working on a resolution. For a better patch experience, please restart your launcher. It will pick up where it left off and should be faster to complete.
If you have purchased a Legacy or Starter Pack, please see this thread for instructions on how to claim your items in-game.
If you have additional questions, please read this FAQ.
Our numbers have grown in the last few weeks, our roster is officially in the double digits now, we're still small and looking for new members though.
Our projects have also been getting traction, our T2 comm array should be complete by this time today, and soon after the T2 shipyard and bartender should be underway, after that we'll be done with the T2 projects.
Also a little disclaimer: by now we have missed a few limited time projects, I'm not made of dilithium after all, but we'll get them on the reruns.