Lt. Commander
Join Date: Jun 2012
Posts: 199
# 81
03-11-2013, 03:00 PM
Even this website seems slow/unresponsive today. I'm having no other connectivity issues with anything not related to STO.
Lieutenant
Join Date: Feb 2013
Posts: 97
# 82
03-11-2013, 03:48 PM
and another disconnect just now beaming out of a mission.
Career Officer
Join Date: Jun 2012
Posts: 9
# 83
03-11-2013, 04:02 PM
I have had connection issues for about 2 weeks. I get kicked when zoning, changing characters, or loggin on. Logging on also takes about 2 minutes. I have tried the different settings for proxy servers, safe mode, force verify, and on demand patching. I have also released my ip address. Here are my test results. Please help.


contacting nettest server..
Local IP: 71.83.222.65
Ping: 83.4 msec
Port: 80: 516 KB/sec 17 KB/sec 545 KB/sec 500
Port: 80: 419 KB/sec 12 KB/sec 441 KB/sec 500
Port: 443: 404 KB/sec 14 KB/sec 429 KB/sec 500
Port: 443: 422 KB/sec 13 KB/sec 445 KB/sec 500
Port: 7255: 402 KB/sec 12 KB/sec 426 KB/sec 500
Port: 7255: 420 KB/sec 13 KB/sec 443 KB/sec 500
Port: 7003: 309 KB/sec 9 KB/sec 325 KB/sec 500
Port: 7003: 403 KB/sec 12 KB/sec 425 KB/sec 500
Port: 7202: 343 KB/sec 11 KB/sec 362 KB/sec 500
Port: 7202: 460 KB/sec 14 KB/sec 485 KB/sec 500
Port: 7499: 440 KB/sec 13 KB/sec 463 KB/sec 500
Port: 7499: 318 KB/sec 9 KB/sec 335 KB/sec 500
Port: 80: 441 KB/sec 14 KB/sec 464 KB/sec 500
Idle NIC bandwidth Send: 0 KB/sec Recv: 0 KB/sec
hit return to exit

Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms CISCO43241 [192.168.1.1]
2 5 ms 5 ms 5 ms 10.91.182.1
3 5 ms 5 ms 6 ms acr01whtrca-tge-7-1.whtr.ca.charter.com [96.34.96.206]
4 7 ms 6 ms 5 ms dtr01mtpkca-vln-138.mtpk.ca.charter.com [96.34.96.30]
5 9 ms 7 ms 8 ms crr01mtpkca-tge-0-1-0-2.mtpk.ca.charter.com [96.34.96.237]
6 6 ms 7 ms 7 ms bbr01mtpkca-bue-2.mtpk.ca.charter.com [96.34.2.24]
7 8 ms 7 ms 7 ms te0-7-0-26.ccr21.lax05.atlas.cogentco.com [38.104.84.197]
8 8 ms 8 ms 8 ms te0-0-0-2.mpd21.lax01.atlas.cogentco.com [154.54.30.189]
9 45 ms 45 ms 45 ms te0-2-0-3.ccr21.iah01.atlas.cogentco.com [154.54.44.241]
10 69 ms 69 ms 69 ms te0-2-0-7.mpd21.atl01.atlas.cogentco.com [154.54.2.221]
11 81 ms 81 ms 80 ms te0-0-0-3.ccr21.dca01.atlas.cogentco.com [154.54.28.201]
12 87 ms 88 ms 87 ms te0-7-0-8.ccr21.jfk02.atlas.cogentco.com [154.54.41.2]
13 94 ms 103 ms 104 ms te0-4-0-3.ccr21.bos01.atlas.cogentco.com [154.54.44.18]
14 112 ms 215 ms 216 ms te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42]
15 86 ms 89 ms 89 ms 38.111.40.114
16 85 ms 85 ms 83 ms 208.95.185.41

Trace complete.
Vice Admiral James "Paladin" Taggart
Captain - U.S.S. Tiger's Claw
TOS Veterans Fleet
Career Officer
Join Date: Jun 2012
Posts: 2,196
# 84
03-11-2013, 04:25 PM
Quote:
Originally Posted by admiralpaladin View Post
I have had connection issues for about 2 weeks. I get kicked when zoning, changing characters, or loggin on. Logging on also takes about 2 minutes. I have tried the different settings for proxy servers, safe mode, force verify, and on demand patching. I have also released my ip address. Here are my test results. Please help.


contacting nettest server..
Local IP: 71.83.222.65
Ping: 83.4 msec
Port: 80: 516 KB/sec 17 KB/sec 545 KB/sec 500
Port: 80: 419 KB/sec 12 KB/sec 441 KB/sec 500
Port: 443: 404 KB/sec 14 KB/sec 429 KB/sec 500
Port: 443: 422 KB/sec 13 KB/sec 445 KB/sec 500
Port: 7255: 402 KB/sec 12 KB/sec 426 KB/sec 500
Port: 7255: 420 KB/sec 13 KB/sec 443 KB/sec 500
Port: 7003: 309 KB/sec 9 KB/sec 325 KB/sec 500
Port: 7003: 403 KB/sec 12 KB/sec 425 KB/sec 500
Port: 7202: 343 KB/sec 11 KB/sec 362 KB/sec 500
Port: 7202: 460 KB/sec 14 KB/sec 485 KB/sec 500
Port: 7499: 440 KB/sec 13 KB/sec 463 KB/sec 500
Port: 7499: 318 KB/sec 9 KB/sec 335 KB/sec 500
Port: 80: 441 KB/sec 14 KB/sec 464 KB/sec 500
Idle NIC bandwidth Send: 0 KB/sec Recv: 0 KB/sec
hit return to exit

Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:

...
13 94 ms 103 ms 104 ms te0-4-0-3.ccr21.bos01.atlas.cogentco.com [154.54.44.18]
14 112 ms 215 ms 216 ms te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42]
15 86 ms 89 ms 89 ms 38.111.40.114
16 85 ms 85 ms 83 ms 208.95.185.41

Trace complete.
Your Trace Route is showing a issue with the Cogent Communication Boston Hub, a on-going issue that Cryptic/PWE has been fighting with since last December. You should post your trace route in this on-going PWE Tech Support thread so they can bring this up with Cogent and kick them a few more times... http://techsupport.perfectworld.com/...ead.php?t=4181

Your Net Test results shows that its repeating throughput tests for the ports, which indicates your connection to the diagnostic server (STO Servers aren't even in the picture here, this is strictly a Internet network connection test...) is being cut off, possibly due to dropped packets, and may be related to the hub congestion that the Trace Route is showing...

So besides posting in the PWE Tech Support thread, the only other thing you could try is to use the US Proxy option in the Launcher, which may shift you to a different connection path to the STO Servers, and may (or may not) give you better connections then what you have now... Keep in mind that using the US Proxy should be considered a temporary work around, as the direct connection to the STO Servers is the preferred one...
Lt. Commander
Join Date: Jun 2012
Posts: 199
# 85
03-11-2013, 04:28 PM
Update, seems as if the connection issues weren't related to PWE for me this time. I began to have other issues today. All seems well now.
Career Officer
Join Date: Jun 2012
Posts: 9
# 86
03-11-2013, 05:13 PM
Quote:
Your Trace Route is showing a issue with the Cogent Communication Boston Hub, a on-going issue that Cryptic/PWE has been fighting with since last December. You should post your trace route in this on-going PWE Tech Support thread so they can bring this up with Cogent and kick them a few more times... http://techsupport.perfectworld.com/...ead.php?t=4181
Done.

I have tried running the US Proxy. I did not make a difference. Hopefully this gets resolved soon.
Vice Admiral James "Paladin" Taggart
Captain - U.S.S. Tiger's Claw
TOS Veterans Fleet
Lieutenant
Join Date: Feb 2013
Posts: 97
# 87
03-11-2013, 06:28 PM
Annnnd disconnected again. Server not responding for 20 sec then back to the login screen.

I am really getting tired of this. I live in the US and if this is in the US I shouldn't be having so much problems.

I use Steam and have been thinking of changing due to the double login and forced to have Steam loaded while I play the game which is stupid.
Career Officer
Join Date: Jun 2012
Posts: 2,196
# 88
03-11-2013, 06:36 PM
Quote:
Originally Posted by itpalg View Post
...
I am really getting tired of this. I live in the US and if this is in the US I shouldn't be having so much problems....
You'd be surprised... Many US ISPs are reporting that over 60% of their total bandwidth is being taken up by Netflix streaming video connections. And since Internet routing rules give priority to streaming video connections, that doesn't leave much for more mundane data connections such MMRPG use.
Lieutenant
Join Date: Feb 2013
Posts: 97
# 89
03-11-2013, 09:28 PM
Quote:
Originally Posted by grouchyotaku View Post
You'd be surprised... Many US ISPs are reporting that over 60% of their total bandwidth is being taken up by Netflix streaming video connections. And since Internet routing rules give priority to streaming video connections, that doesn't leave much for more mundane data connections such MMRPG use.
It still doesn't matter as I play Eve Online, EQ II, WoT, Vanguard...and not one issue. I can stay logged in for days between Tuesday downtimes on EQ II outside of guildhalls and homes (since you are not auto logged out like here and other games if not in those instances).

It is obviously an issue with who ever Cryptic is using or their own server connections.
Ensign
Join Date: Mar 2013
Posts: 1
# 90
03-12-2013, 09:03 PM
Ok seriously wtf? This happened long ago and it's still not fixed? I can't even finish a single mission without the server not responding and it kicking me out and not letting me log back in.
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