I have the same problem. The Zen was 92 i put bid for 10zen for the total amount and it showed 10zen for only 92. When i tried to cancel it cam up with error. i tried more times . thhe i tried one Zen for 92 it stuck instead of going thru. now it took 2200 dilithium from me........
So I'm not the only one having issues with dil exchange...
I bought some zen through it, and now I can't withdraw the zen. Even more interesting, the zen store (at the bottom) agrees that I have over 10K zen but if I try to buy anything it says I don't have enough.
Good times, good times.
And I wouldn't expect anything to happen with this until Monday.
You'll have to wait until the next patch because they don't care and the game being updated apparently fixes the problem. For the record the exchange has taken place already, so when it is fixed you'll get whatever you bought.
They won't care until the masses get hit with the issue at the same time. Thus far it seems to be rare, rare enough to have little mention of it on these forums. They're not going to put down what they're doing to fix it unless suddenly like 50,000 people are affected by it and spam posting on the forums, raging about the injustice of it all.
For the record no one is displeased more than I over certain inexcusable "bull****" issues as I call them in this game, but I'm just being realistic here. They won't care until it starts to affect their bottom line.
Couldn't be further from the truth. The team is investigating the individual reports raised in this thread as I type.
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I put up an offer to buy zen at the going rate. It took my dilithium and never gave me the zen. I decided to cancel the offer so I could get my dilithium back. Thats when I got this lovely little message.
There's are bugs that you can afford to ignore and there are bugs you can not afford to ignore. When zen is involved, this is something that needs to be taken care of. I need a GM to check out my ticket ASAP so I can get my dil back and someone needs to get this bug fixed very soon.
Maybe instead of starting a new thread you could look to see if there is already one started.