*!*!*We are investigating an issue where some players are seeing a "login failed for unknown reason" error at the log-in screen.*!*!*
We are investigating a bug where some Gold Members may not have received their additional character slot -- details here (Will be fixed ASAP!).
UPDATE! We are also investigating reports of slow patching and are working on a resolution. For a better patch experience, please restart your launcher. It will pick up where it left off and should be faster to complete.
If you have purchased a Legacy or Starter Pack, please see this thread for instructions on how to claim your items in-game.
If you have additional questions about the Legacy or Starter pack, please read this FAQ.
If you do (insert action) and the reaction is (insert result) maybe you shouldn't do the (Insert Action) again?
Example: Redshirt~ "Doc it hurts when I move like this."
Doc~ "Then don't move like that."
You're really not helping. This is an issue with the support system in this game, these forums and how something that is left automatic should not be. A simple reminder that you are posting too often would be fine.
24 hours of not being able to talk in game "AT ALL". Is ridiculous and just lazy imo.
Im going to keep this polite and civil. Can you please give me the name and address, or email address for the person I should write to if I wish to make a formal complaint about the conduct of PWE staff. This is a genuine and sincere question.
I received a response to my support ticket with comments concerning my problem in the game, and a note that further communications needed to be made via the support site: http://support.perfectworld.com/
I am unable to access my Ticket History on that site and get the following error message:
"The page isn't redirecting properly
Firefox has detected that the server is redirecting the request for this address in a way that will never complete."
My ticket in-game does not have a correspondence like the message I received via email (via the support site) and states:
"Please note: Any edits or updates you need to make to a ticket need to be done through the support website and not through the in-game ticket interface."
However, as shown above, the Ticket History on that site is inaccessible. I have tried this through my email link and directly from the Support Website and still get the same problem.
Therefore, the support system is broken and I am unable to to get the help I need, now.
EDIT: I have, btw, used different browsers to try getting into the site support feature I was directed to use. All without success with same or similar error messages as above. This happens when either I select "Contact Us" or "Ticket History" or anything in the History dropdown. When I use IE, it either tries to load eternally or it just times out.
Last edited by gethralkin1; 03-26-2013 at 07:01 AM.
Reason: Additional info