Go Back   Star Trek Online > Support > Gameplay Bug Reports


Thread Tools Display Modes
Prev Previous Post   Next Post Next
Join Date: Dec 2012
Posts: 5
# 1 Zen Store Issues
03-21-2013, 07:10 PM
I've submitted two support tickets on this, neither of which has gotten any response. When I open the Zen Store or view my account here on the website, it currently shows 0 Zen which is incorrect. In addition, when I try to claim any of the Zen items I've purchased over the last 3 years (Say the DS9 bundle or the Collectors/Deluxe Edition items), it tells me "Unable to complete transaction: You do not have enough Zen". Lastly my Zen history here on the website is completely empty which is sadly, horribly incorrect. Can anybody assist me please?

Edit: Just for giggles, I logged into Tribble with the same account. Zen works fine there.
Edit 2: I just purchased 500 more Zen. Purchase went through, shows my balance as 500 Zen. Still can't claim any previously purchased items nor can I purchase anything with that 500 Zen.

Last edited by xaviermace86; 03-21-2013 at 08:00 PM. Reason: More info

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is Off
HTML code is Off

All times are GMT -7. The time now is 02:48 PM.