Join Date: Nov 2012
Posts: 27
# 321
03-03-2013, 02:17 PM
Originally Posted by squishkin View Post
Stop spamming zone chat and you won't have an issue.
Advertising your fleet is not spamming.
Join Date: Nov 2012
Posts: 27
# 322
03-03-2013, 02:20 PM
Originally Posted by krell83sto View Post

Sorry, the 24 Mute is still funny to me.

If you do (insert action) and the reaction is (insert result) maybe you shouldn't do the (Insert Action) again?

Example: Redshirt~ "Doc it hurts when I move like this."
Doc~ "Then don't move like that."
You're really not helping. This is an issue with the support system in this game, these forums and how something that is left automatic should not be. A simple reminder that you are posting too often would be fine.

24 hours of not being able to talk in game "AT ALL". Is ridiculous and just lazy imo.
Join Date: Nov 2012
Posts: 27
# 323
03-03-2013, 02:21 PM
Originally Posted by grouchyotaku View Post
Have you looked here??? http://techsupport.perfectworld.com/
That is technical support. I'm talking about customer support. It's actually two quite different things. But thank you for taking the time to post.
Join Date: Aug 2012
Posts: 12
Question for branflakes or a moderator.

Im going to keep this polite and civil. Can you please give me the name and address, or email address for the person I should write to if I wish to make a formal complaint about the conduct of PWE staff. This is a genuine and sincere question.

Many thanks
Empire Veteran
Join Date: Jun 2012
Posts: 873
Join Date: Jun 2012
Posts: 941
# 326
03-07-2013, 07:01 AM
He asks for PWE information and you give him Cryptic information? Epic fail there, Bubbly.
Join Date: Mar 2013
Posts: 1
# 327
03-09-2013, 01:35 PM
How about this... been three days since I submitted a ticket for the following issue.

Fleet editions of ships are only supposed to cost one module if you have the retrofit of the ship.

I have a Tactical Escort Refit, and when I try to get the fleet version it states I need 4 modules to get the ship. I sent in a ticket on Wednesday. No email, no contact, no nothing.

Frankly support in this game has gone to hell since freaking PWE took over.
Join Date: Jun 2012
Posts: 66
# 328
03-18-2013, 08:15 PM
I agree with you there Cavalier, but i have resigned to the fact it is what is, and i don't have the power to change it
Commanding Officer USS Intrepid http://ussintrepid.comyr.com
Career Officer
Join Date: Oct 2012
Posts: 59
I received a response to my support ticket with comments concerning my problem in the game, and a note that further communications needed to be made via the support site: http://support.perfectworld.com/

I am unable to access my Ticket History on that site and get the following error message:

"The page isn't redirecting properly
Firefox has detected that the server is redirecting the request for this address in a way that will never complete."

My ticket in-game does not have a correspondence like the message I received via email (via the support site) and states:

"Please note: Any edits or updates you need to make to a ticket need to be done through the support website and not through the in-game ticket interface."

However, as shown above, the Ticket History on that site is inaccessible. I have tried this through my email link and directly from the Support Website and still get the same problem.

Therefore, the support system is broken and I am unable to to get the help I need, now.

in-game id:

EDIT: I have, btw, used different browsers to try getting into the site support feature I was directed to use. All without success with same or similar error messages as above. This happens when either I select "Contact Us" or "Ticket History" or anything in the History dropdown. When I use IE, it either tries to load eternally or it just times out.

Last edited by gethralkin1; 03-26-2013 at 09:01 AM. Reason: Additional info
Survivor of Romulus
Join Date: Jun 2012
Posts: 2,850
# 330
03-26-2013, 08:23 AM
have you tried a different web browser?
Joined Sept 09.

Curse you Archived Post.... you stole all my Ideas.
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