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Join Date: Sep 2012
Posts: 451
# 11
03-30-2013, 08:26 PM
Originally Posted by kirisee View Post
Actually it might be your bank that is causing the delay. Mine has what they call "account Guard", which monitors all my ATM/Debit/Credit transactions, if anything trips the programs filters it stops all transactions and then they notify me by email and phone.

And PWE/Moneybookers has some problems with that kind of system. I had to tell my bank to take PWE off the monitoring list, no problems since. Just an FYI for you.
Its the same with World of ********'s Store. I tried purchasing game time when I used to play and it just wouldnt work. I got woke up really ******** early the next morning by Barclays Fraud Squad I was like what the hell, you lot know what bloody time it is lol

Ok, why the hell have you blocked out a game name..... Seriously.
Join Date: Mar 2013
Posts: 688
# 12
03-30-2013, 08:28 PM
Originally Posted by sh4rlot View Post
Well for me; Perfect World just shot themselves in the foot...
Try this email I just received from Skrill!

Dear *NAME*,

We thank you for choosing Skrill as your online payment processor.

Please read this email carefully as it contains instructions how to continue processing payments.

In order to comply with government regulations, we are required to obtain and record information and documentation that helps confirm your identity or provide additional information regarding your business.

As part of the verification procedure, your Skrill account has been temporarily restricted for outgoing payments.

In order to complete this verification and have the payment restrictions lifted, we hereby kindly ask you to send us a copy of the following documentation and information:

1) a colour copy (scan or a camera image) of both sides of your valid official identification document which must include a picture (for example, passport, passport card or driving licence) and

2) a copy of an address proof (scan or a camera image): a paper based document issued in the past 3 months showing your name and address printed on it (for example, a utility bill or a bank statement). Electronically issued documents and mobile phone service statements/bills cannot be used for verification purposes.

Please Note: Since we are legally required to confirm the details you have registered based on the documents you send, we ask you to provide us with clear and readable copies, in high resolution format. All four corners should be clearly visible and no parts of the document should have been hidden or otherwise altered. This will help us process this necessary verification much more quickly.

Please submit the requested documents to us-service@moneybookers.com.

Once the documents mentioned above have been received, the review of your account may take up to two business days. Once completed, you will receive an email confirmation that your account has been verified and restrictions lifted.

Please be advised that we are legally obliged to restrict your account and deny all payment services if abovementioned verification is not completed within 21 days of this notification.

We thank you in advance for your cooperation in this matter and look forward to hearing from you soon.

Best Regards,
Skrill Verifications

Skrill (Moneybookers) Security Reminders

Protect Your Password
Skrill (Moneybookers) and its representatives will NEVER ask you to reveal your password. There are NO EXCEPTIONS to this policy. If anyone asks for your password by phone or by email, or on any website other than moneybookers.com, refuse and immediately report this to security@moneybookers.com.

Access your account ONLY using the login link on the Moneybookers homepage
Please be advised that Skrill (Moneybookers) and its representatives will NEVER send you an email asking you to provide your login details within a form provided or to click on a hyperlink to access your account! Immediately report any incident to security@moneybookers.com.

Case Sensitive Login
Please make sure your password is longer than 8 characters and contains at least one number or non-alphabetic character such as '9','-' or '%'. It must also be unique to Moneybookers and should not be used elsewhere. Please remember your password is case-sensitive when re-entering it.

Moneybookers USA, Inc. 61 Broadway, Suite 1603, New York NY, 10006, USA.
? Copyright 2012 Moneybookers USA, Inc. All Rights Reserved.
-----------------------------------------------------------------------------------------------------------------------------------My Reply: NOT GOING TO HAPPEN EVER!!!!!

Huh, so PWE has a payment service run by identity thieves? Nice. Call the Feds.
Join Date: Aug 2012
Posts: 1
# 13 ...really?
03-31-2013, 12:38 AM
Yeah... Skrill can go frell itself in the ear.

If you have an account through Amazon, you can use that, and it works instantly.
Career Officer
Join Date: Jul 2012
Posts: 11
# 14 Thier Reply
03-31-2013, 08:41 PM
Dear *NAME*,

We thank you for your reply.

Please be kindly informed that we understand your reluctance to send personal data. As we are a financial institution, we are required to follow standard verification requirements for your security, to guarantee the safety of your funds and accuracy of the registered information.

It is a standard practice within our system that when customers reach a certain value threshold for withdrawals, they are required to go through corresponding verification procedures. Please be kindly advised that these precautions apply to all Skrill customers. Skrill protects your account information from unauthorized access, use or disclosure. We will only use your personal information to service your payment profile and to improve our services to you.

It is your customer right to refuse providing identification documents. Please be though kindly informed that completing this verification is mandatory in order to continue using our payment services.

We hope this information was useful. If we could provide any further assistance on this matter, please do not hesitate to get back to us ? we will be delighted to assist.

Kind regards,
Skrill Verifications

Moneybookers USA, Inc. 61 Broadway, Suite 1603, New York NY, 10006, USA.

This email message is confidential and may contain legally privileged information. If you are not the intended recipient you should not read, copy, distribute, disclose or otherwise use the information in this email.
Please also telephone (+1 800 238 9984) or fax (+1 509 271 5556) us immediately and delete the message from your system. Email may be susceptible to data corruption, interception and unauthorised amendment, and we do not accept liability for any such corruption, interception or amendment or the consequences thereof or your reliance on any information contained therein if you are not the intended recipient.
Career Officer
Join Date: Jul 2012
Posts: 11
# 15 Double Talk
03-31-2013, 08:59 PM
I really love this line...

Skrill (Moneybookers) Security Reminders

Protect Your Password
"Skrill (Moneybookers) and its representatives" will NEVER ask you to reveal your password. There are NO EXCEPTIONS to this policy. If anyone asks for your password by phone or by email, or on any website "other than" moneybookers.com, refuse and immediately report this to security@moneybookers.com.

Doesn't the use of the wording "other than" nullify their NO EXCEPTIONS policy? It clearly states that (Moneybookers) will NEVER ask yet they add other than themselves.
Career Officer
Join Date: Jun 2012
Posts: 295

Not sure where to post this...

I have always bought Zen by debit card, which redirects me to and is handled by Skrill Moneybookers. I do not and have never had an account with Skrill Moneybookers and all transactions have gone through instantly.

However, I received an email today from them advising my account had been locked until I provide colour scanned proof of my ID and address! I tested this out by trying to purchase more Zen today and sure enough it would not process stating my account had been locked.

As I have said I have never had an account with Skrill Moneybookers, (which I have double checked by going on to their website and trying to login and doing a password retrieval to the email address I would have provided and they have sent their email too and they have no record of an account), so why do they have my details Cryptic/PW to email me about my supposed account been locked?

Cryptic/PW could you get your billing team to comment... I am not willing to provide my sensitive data to a Third Party company you use to process my payments to you. This appears to be a breach of UK Data Protection laws and dependent on the response I may have to report to the UK authorities. It is also very worrying that this could be a scam and a data leak etc.

Thank you
Join Date: Jul 2012
Posts: 4,054
# 17
04-01-2013, 02:24 PM
Use steam. Not anything else.
Join Date: Jun 2012
Posts: 3
# 18
04-01-2013, 02:35 PM
Hey there!

We understand your concern regarding Skrill/Moneybookers requesting such information out of the blue, but we can assure you this is no scam. Skrill/Moneybookers is a UK based company that processes direct credit transactions for us. Most of the time, when you make a purchase they simply process it and we award the Zen, but occasionally, maybe after a large purchase or a significant amount of spending, they will want to verify your account; that's where those documents come in.

We understand that many people feel wary about giving out such information, however, because Skrill/Moneybookers demands such a high level of verification, they are an extremely secure form of payment. If you do not wish to provide them with the information, you do not have to, although you will need to switch to using another form of payment.

We apologize for the scare. Please direct any further questions you have regarding Skrill/Moneybookers directly to billing via ticket. We'll be happy to answer any remaining questions you may have.

Career Officer
Join Date: Jul 2012
Posts: 11
# 19 The Email from Skrill
04-02-2013, 01:18 AM
Odd; I posted that email here a few days ago.
Career Officer
Join Date: Jul 2012
Posts: 11
# 20 Hey Look, an answer
04-02-2013, 06:17 AM
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