Lieutenant
Join Date: Jul 2012
Posts: 89
I know the likely answer but... I accidentally bought a Playable Caitian when I wanted to buy a Caitian bridge officer. Is there any way to undo this and swap it for the right thing? Or failing that, sell it via exchange (I doubt that even more)?

Haven't done anything... didn't make a toon and now decide "naw I don't want this" - I bought it, went to claim my BOFF and found I had no requisition and realize "aww hell!" and came straight here.

:S
Empire Veteran
Join Date: Jun 2012
Posts: 1,344
# 2
04-07-2013, 09:50 AM
I do it all the time. Years ago I bought a bunch of bridges and different skins for kdf. Never had any intention of actually using it.
And no , cryptic will never ever give you your money back
Lieutenant
Join Date: Jul 2012
Posts: 89
# 3
04-07-2013, 09:52 AM
Quote:
Originally Posted by chalpen View Post
I do it all the time. Years ago I bought a bunch of bridges and different skins for kdf. Never had any intention of actually using it.
And no , cryptic will never ever give you your money back
Well I don't want my money back - I want to swap and more expensive item for a less. And I used in-game D to get the Z, so there is no money involved.
Community Moderator
Join Date: Jun 2012
Posts: 1,657
# 4
04-07-2013, 09:53 AM
There's no built-in way to do this. Your best bet would be to contact customer service, via the link in my sig. Good luck, I hope things are resolved to your satisfaction. If not, remember, that's an account unlock, so you can always use it later even if you have no desire to use it right now. With future content updates, it may become a more attractive option for you.
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Captain
Join Date: Jun 2012
Posts: 782
# 5
04-07-2013, 09:54 AM
No my friend its a done deal, i play as a fed kitty and a kdf kitty trust me they are fun!. You can get fed kittys of the exchange just they cost millions so yeah... Meow and prosper!
Starfleet Veteran
Join Date: Jun 2012
Posts: 138
# 6
04-07-2013, 10:00 AM
You think that's bad, I accidentally bought the NX enterprise even though I already had access to it via the enterprise bundle. 500 zen completely wasted there.
Career Officer
Join Date: Jul 2012
Posts: 2,701
# 7
04-07-2013, 10:21 AM
Quote:
Originally Posted by chalpen View Post
And no , cryptic will never ever give you your money back
Quote:
Originally Posted by z3ndor99 View Post
No my friend its a done deal, i play as a fed kitty and a kdf kitty trust me they are fun!.
Neither of these posts are true.

I have had store refunds before, it all depends on the circumstances, and probably the person receiving your request. As syberghost has already said, your best bet is to file a ticket, explaining the error in your transaction. If you're really lucky, they'll refund the 600 zen and you'll get to keep the playable Caitian (cause I don't believe they can lock purchases once people have made them).
Lieutenant
Join Date: Jul 2012
Posts: 89
# 8
04-07-2013, 10:30 AM
Quote:
Originally Posted by syberghost View Post
There's no built-in way to do this. Your best bet would be to contact customer service, via the link in my sig. Good luck, I hope things are resolved to your satisfaction. If not, remember, that's an account unlock, so you can always use it later even if you have no desire to use it right now. With future content updates, it may become a more attractive option for you.
Under what categorey?

I did file an in-game ticket explaining it, tho. Never had a response to one of them lol.

Last edited by wilsonfrontier; 04-07-2013 at 10:36 AM.
Community Moderator
Join Date: Jun 2012
Posts: 1,657
# 9
04-07-2013, 11:42 AM
Quote:
Originally Posted by wilsonfrontier View Post
Under what categorey?

I did file an in-game ticket explaining it, tho. Never had a response to one of them lol.
Bug reports don't get responses, and the other kind of ingame ticket goes to the GMs first, which aren't the people you need.

I'd say start with Customer Support, Account Inquiries, General. It may not be right, but it'll be the right team, so they should be able to direct you further more quickly.
Volunteer Community Moderator for the Star Trek Online Forums. My views do not represent those of Cryptic Studios or Perfect World Entertainment.
If you wish to speak to someone on the community team, file a 'forums and website' support ticket here, as we are not able to respond to PMs regarding moderation inquiries.
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