Commander
Join Date: Jun 2012
Posts: 383
# 341
04-06-2013, 08:41 AM
Quote:
Originally Posted by swimmingfrog View Post
Hello All,
This is just me venting about my disappointment in Cyptic/PWE customer service. I was really hoping they would be able to help me out, but I can say I'm not surprised by the results that I received.

Here's my situation. I saved up enough dilithium to buy a complete set of antiproton weapons for my Chimera Heavy Destroyer. I chose to get the new advanced fleet DMGx2, ACCx2 weapons. On April 2, 2013, I bought my weapons, and realized when I went to equip them, that I had bought the 3xAdvanced Fleet Antiproton Dual Cannons versus the 3x Advanced Fleet Antiproton Dual Heavy Cannons.
I was angry at myself for making the mistake, and was unable to return it to the vendor to exchange it for the weapons that I wanted.
My only other option was to ask the GM/Customer Service for support. I explained my situation in a support ticket, and did a little prayer. Today I received the results.

*****
Hello
unfortunately we can not exchange or reimburse your cannons. We apologize for this inconvenience.
If you have found a bug, we would like to encourage you to file a Bug Report through the ingame Help Menu.
Thank you for playing,
---------------------------
Perfect World Support
*****

So, due to Cryptic/PWE being unable to help me in this situation, I?m stuck, and very disappointed.

I do find it odd however that the customer service is unable to help me in this small task, yet they seem hell bent on promoting the new Neverwinter game. I ask myself why I would venture out and buy another game from Cryptic/PWE when they are unable to assist me in the game that I have already bought from them? It seems that their priorities are somewhere else, and it is very frustrating.

My solution to this simple problem would be to allot a time period where one could return an item for full refund. My example is 1 hour return policy on items. One could purchase, let?s say the wrong ship weapon, only to find out once equipping the weapon. The weapon could simply be returned to the vendor within the alloted one hour time period for a full refund allowing said person to purchase the correct weapon. As simple as this may sound, it is probably beyond the scope of the STO developers abilities.

Well, that?s it for me. My problem, and my proposed solution. Let me know what you think. Maybe I?m just being unreasonable.
Why in the hell support should repair your mistakes? "Ow hi, I by accident sell my ZENs for dilithium in 1:50 rate, can you back transaction or add me additional dilith for current rate." HELL NO!
Sorry for any mistakes, english isn't my primary language.

"Dear players we have for you new useless event and only-one-map-use-divices, and much more new "content", but we can't repair glitch in chat system which make mutes on private channels permament. So deal with it and give us your remaining money."
Starfleet Veteran
Join Date: Jun 2012
Posts: 650
# 342
04-08-2013, 09:32 PM
I dont know about returns, but a trial period would be nice since there is a rather significant lack of documentation on what things do. SOmetimes just seeing the numbers from a parser is the only way to know for sure.

It seems silly that a space faring people as advanced as Starfleet or the KDF cannot provide a simulator to test new equipment.
Starfleet Veteran
Join Date: Sep 2012
Posts: 832
# 343 What exactly can GMs do?
04-10-2013, 08:55 PM
STO has a few issues. So does my wife, I still love her, I still love STO. This isnt a game bashing post.

From time to time things go wrong and we file a bug report or request GM help. In my experiance it takes about 8 days to get a responce from a GM, which can usualy be summed up as 'We are sorry to hear you had a problem, file a bug report.'

So I am curius. What exactly is within a GMs power to do?
Starfleet Veteran
Join Date: Jun 2012
Posts: 1,231
# 344
04-10-2013, 09:01 PM
Quote:
Originally Posted by pwstolemyname View Post
STO has a few issues. So does my wife, I still love her, I still love STO. This isnt a game bashing post.

From time to time things go wrong and we file a bug report or request GM help. In my experiance it takes about 8 days to get a responce from a GM, which can usualy be summed up as 'We are sorry to hear you had a problem, file a bug report.'

So I am curius. What exactly is within a GMs power to do?
There are no traditional GM's ... just Developers that come and say hi and interact with the community, and customer support that sift through thousands of tickets to prioritise and address what they can.
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Ensign
Join Date: Mar 2013
Posts: 19
# 345
04-11-2013, 02:54 AM
I have been playing STO for a bit over two years now, and all I can say is that for the dozen or so tickets that i have submitted to the GM's I have never been contacted, not once. A couple were minor bugs, and a few were a bit more severe. But the one that got to me was when i was playing through a long mission and i got stuck. The /stuck command did not work, so i tried the /killme command. all that will do is give you a /stuck button or submit a gm ticket, but it will not kill you so that you respawn.

All i am trying to say is that just some presence in the game would be nice.
Starfleet Veteran
Join Date: Jun 2012
Posts: 298
# 346
04-11-2013, 03:27 AM
I have submitted a number of tickets over the 1,000+ days of membership. Recently I submitted two tickets. The first was on March 30th and PW Support responded within 5 days. Their response was helpful and their information allowed me to resolve my situation. That ticked is now closed.

However, I submitted a second ticket last Thursday April 4 [Incident: 130404-000169], and although they responded quickly (the next day) they got it all wrong. I immediately 'edited' or resubmitted my request pointing out where they had an incorrect understanding of the situation and reiterated my request for assistance, but have yet to hear back from them (even though I only have a limited time to respond - 168 hours IIRC. I was afraid of this so later that day I also forwarded my email 'edit' to Branflakes to see if he would at least make sure it was given to someone who would understand and perhaps even help out a little although I realize this is not his department. No response either since April 5th. So in desperation I forwarded my 'edit' and my Branflakes email to Mr. DStahl since he has said on several occasions that he reads every email sent to him from gamers. This was on April 9th and I have yet to hear from him as well.

Although I am quite concerned about this long delay in my remaining Open Ticket, in fairness I would grade STO support as a C-. Sometimes they respond and can even be helpful, other times it's crickets or a boilerplate response of 'sorry tough luck'.
Survivor of Romulus
Join Date: Aug 2012
Posts: 2,322
# 347
04-11-2013, 05:09 AM
Quote:
Originally Posted by zntech View Post
Outfit on my Klingon is Locked and can't do anything with it , no help from support nor GM.
For the last 45 days I cant change or edit outfit on my Klingon he is stuck with incomplete OMEGA set visually.
I have over 9K accolades Tier 5 full sets of everything from reputation store KHG AKHG OMEGA MK XII with new looks outfit , before new reputation i was having full sets.
For last 3 yrs i didn't have any problems with MACO or KHG or OMEGA sets visually it started with GDM costume unlock project task from reputation store on fed and klingon. CH. displaying is not the problem.
When I go to the tailor cant change what to ware I can only edit this OMEGA SET what I ware with out some parts of this set what kind a BS is this .

What is the problem ?
Am I the only one with this problem?
Or this is the reward of fantastic reputation system ?

Here is video see for yourself:
http://www.youtube.com/watch?v=IgDvJUqTLTw
http://www.youtube.com/watch?v=1ECABni0yQE
The problem is you need to turn off the armour visuals under you character screen "U".

Omega, Maco and KHG all have basic visuals that you can turn on and off to allow your boffs to use the visual as well.

Hth...

Fed: Eng (Five) Sci (Maelrock) Tac (Shen) Rom: Sci (Mervek)
Quote:
Originally Posted by kitsune424 View Post
Here is your ticket to the USS Stupidity, Third class, four tacks on the chair, rules state you MUST sit on the chair, no standing, or hovering above the tacks, thank you have a nice day
Starfleet Veteran
Join Date: Jun 2012
Posts: 794
# 348
04-11-2013, 05:28 AM
This post has been edited to remove content which violates the Perfect World Entertainment Community Rules and Policies . ~BranFlakes

***Disenchanted***
Real Join Date: Monday, 17 May 2010

Last edited by pwebranflakes; 04-11-2013 at 08:58 AM.
Lieutenant
Join Date: Dec 2012
Posts: 96
# 349
04-11-2013, 06:12 AM
Quote:
Originally Posted by sunfrancks View Post
The problem is you need to turn off the armour visuals under you character screen "U".

Omega, Maco and KHG all have basic visuals that you can turn on and off to allow your boffs to use the visual as well.

Hth...
Don't know what to say except did you check your eye site ever or never I post video links about the problem and of course that I block all visuals. I expect a response from someone from Cryptic or at list some one who solve the problem ,not this nonsense that you wrote.

no offense please
In the beginning there was all and then become nothing


Last edited by zntech; 04-11-2013 at 06:27 AM.
Starfleet Veteran
Join Date: Jun 2012
Posts: 298
# 350
04-11-2013, 06:37 AM
This post has been edited to remove content which violates the Perfect World Entertainment Community Rules and Policies . ~BranFlakes

Last edited by pwebranflakes; 04-11-2013 at 08:59 AM.
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