Ensign
Join Date: Mar 2013
Posts: 21
# 1 Exchange Refund
04-26-2013, 11:57 PM
I have been playing STO for approximately one month.
Lately, been doing some buying/selling on the exchange to earn EC to buy nice stuff for my character.

Occasionally, I buy something which is underpriced and resell it.
One hour ago, I made the most profitable trade, ever. Not once, but three times.

I purchased three 10-packs of master keys for the price of only one master key.

I assume the seller made a mistake.
Before you say it .... even though I buy underpriced items, I am always willing to give a refund if the sale is a mistake. So far, no one has ever contacted me to ask for a refund.

I feel bad that another player lost so much EC because he forgot a zero in the price or because he thought the price was per item. Must be a very painful lesson to learn.

Is it possible for me to contact the seller and ask him if he made a mistake and, if so, offer a refund? I earn a lot of EC from buying/selling on the exchange ... but selling 10 master keys for the price of one, to me, feels like robbery.
Captain
Join Date: Jun 2012
Posts: 5,611
# 2
04-27-2013, 12:17 AM
It might be possible. Every time you sell something to someone through the exchange, you get a mail saying <character name>@<account name> bought <item> for <listed price>. I don't remember if it works for items you purchase.
Ensign
Join Date: Mar 2013
Posts: 21
# 3
04-27-2013, 12:24 AM
Email is sent to sellers but not to buyers.
Sellers can contact buyers.
But how do buyers contact sellers?

Last edited by sangrine; 04-27-2013 at 12:26 AM.
Captain
Join Date: Jun 2012
Posts: 3,008
# 4
04-27-2013, 12:40 AM
be sure to raise your EC cap before reselling the keys...
forget about it and go on...
Go pro or go home
Captain
Join Date: Jan 2013
Posts: 3,137
# 5
04-27-2013, 12:51 AM
You don't. If the seller didn't even care enough about the issue to TRY to ask, then they're yours. When I find a steal like that, I give them about half an hour to say something, then it's mine.
Lieutenant
Join Date: Feb 2013
Posts: 55
# 6
04-27-2013, 12:44 PM
Quote:
Originally Posted by doffingcomrade View Post
You don't. If the seller didn't even care enough about the issue to TRY to ask, then they're yours. When I find a steal like that, I give them about half an hour to say something, then it's mine.
Most people wouldn't give 2 seconds, so I commend you. If someone makes a mistake its a mistake and they gotta live with it. I've done it a few times, never for that much money tho, I tend to be very careful on very large amounts.

Career Officer
Join Date: Jun 2012
Posts: 5,652
# 7
04-27-2013, 12:56 PM
A sale is a sale buddy.

You found a good deal, and you took it... Don't feel bad about that. If it was a mistake from the seller, then he should have payed more attention... And he does get a mail with your name when you buy something, so if they want to complain, they COULD send you a /tell...

Even if they did... A sale is a sale.
My name may say "PWE member", but I will never be.
-NEVER Forget the Screwups and ignorance made towards the people who supported the game through 2011
Don't look silly, don't call it "Zen-Store" - Don't waste devs time, Post proper bug-reports
Captain
Join Date: Jun 2012
Posts: 883
# 8
04-27-2013, 01:01 PM
There are enough safeties in place. Every time you put a stack for sale on the exchange, there is a prompt to ask how much you want of that item. I know from selling contraband on the exchange. which is actually pretty tedious when you are trying to sell one contraband in a stack of 250. But I will take it over the alternative.

That said, you got a deal. I commend you on wanting to "make it right" but it really isn't your responsibility.
Ensign
Join Date: Sep 2012
Posts: 8
# 9
04-28-2013, 04:26 AM
Quote:
Originally Posted by doffingcomrade View Post
You don't. If the seller didn't even care enough about the issue to TRY to ask, then they're yours. When I find a steal like that, I give them about half an hour to say something, then it's mine.
You're a lot more forgiving than I am.

I damn well make sure stuff in the AH is going up for what I really want for it. I've lost a couple of items because of my screwups, I don't afford other people the same luxury.
Captain
Join Date: Jun 2012
Posts: 1,442
# 10
04-28-2013, 08:28 AM
Quote:
Originally Posted by doffingcomrade View Post
You don't. If the seller didn't even care enough about the issue to TRY to ask, then they're yours. When I find a steal like that, I give them about half an hour to say something, then it's mine.
Pah, if I did that and emailed you, would you really give me my stuff back in return for the money? I don't really think so. Remember that this is free market economics here, people lose EC, they suck it up and move on.
They who can give up essential liberty to obtain a little temporary safety, deserve neither liberty nor safety. - Benjamin Franklin
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