The ticket support website you're supposed to use to reply to them.. doesn't work. In all browsers (Firefox, IE, Chrome) the browsers say the website is being redirected in ways that it cannot be completed.
Unfortunately, for a small percentage of players, there is an error with the support site and they will get a redirect error. As the team continues to investigate this error, please email in directly for support. Info here: http://sto-forum.perfectworld.com/sh...d.php?t=267893
Also, when you email them, let them know you are experiencing this issue and they can resolve it manually for you.
Brandon "BranFlakes" Felczer | Former Community Team Lead for Perfect World Entertainment