Ensign
Join Date: Jun 2012
Posts: 2
I post a ticket on character creations that i used to have. The responsed i got was i was not a life time subscriber anymore. Now what the hell happened to my life time subcscriber. When i go to the online it state that i am still active i have been active for almost 900 days. Please fix this issues asap. Or i am going to want my $300 i spent when i first got the game!!!!!
Career Officer
Join Date: Jul 2012
Posts: 7
# 2
07-17-2012, 07:21 PM
Does it say that you dont have any subscriptions when you log into your account? I just checked mine and it seems to be all ok.

Activated Features
Star Trek Online Public Test Shard
Star Trek Online - Digital Deluxe
Star Trek Online - Preorder
Star Trek Online Lifetime Subscription
Subscriptions
Subscribed For: 914 Days
Subscription Status: Active
Ensign
Join Date: Jul 2012
Posts: 1
# 3 Login issues
07-17-2012, 08:12 PM
At least you are able to log in. I keep getting invalid password, and pw reset doesn't work as it has no record of my email address, either. Had to fake up a new account to read and post in forums. After reading the horror stories of weeks with no response, I was hoping someone else had similar login issue and had a quick fix instead of waiting for support.

Cya
MoffCH
Ensign
Join Date: Jun 2012
Posts: 2
# 4
07-18-2012, 10:47 PM
Quote:
Originally Posted by jjmcquade2401 View Post
Does it say that you dont have any subscriptions when you log into your account? I just checked mine and it seems to be all ok.

Activated Features
Star Trek Online Public Test Shard
Star Trek Online - Digital Deluxe
Star Trek Online - Preorder
Star Trek Online Lifetime Subscription
Subscriptions
Subscribed For: 914 Days
Subscription Status: Active
Yes it say that it is Lifetime active it even shows me my pre-order and the Del Taco codes too. Now i am running into the GM saying that they are giving me a refund and i am not going to be liftime member anymore. Just because i send a ticket to fix the issue with creating a character type i used to have. Why are they doing this to me i can't even call in to someone and fix this issue of the old and new one with my subscription.
Career Officer
Join Date: Jun 2012
Posts: 1,460
# 5
07-18-2012, 10:56 PM
How can they refund your lifetimer fee without acknowledging that you paid a lifetimer fee?
nynik | Join Date: Dec 2009
<Dev> Oaks@dstahl: *checks for CBS listening devices in the office*
Starfleet Veteran
Join Date: Jun 2012
Posts: 1,248
# 6
07-19-2012, 03:50 AM
I think the best way to prove it is do you have a liberated borg captain.
Career Officer
Join Date: Jun 2012
Posts: 422
# 7
07-19-2012, 09:33 AM
I feel for you that is unprofessional craziness but what do you expect that has been the name of the game since F2p and more so since Pwe.
Career Officer
Join Date: Jun 2012
Posts: 315
# 8
07-19-2012, 10:28 AM
The response you got from the CS rep doesn't make any sense. Are you paraphrasing their response correctly? An LTS isn't a subscription that you can cancel.

The only refund they should be giving you is for the zen stipend you missed out on while it was inactive.
Kobayashi Maru
Join Date: Sept 2008


"Holographic tissue paper for the holographic runny nose. Don't give them to patients." - The Doctor
Republic Veteran
Join Date: Jul 2012
Posts: 145
# 9
07-19-2012, 10:29 AM
Do they send you a receipt for payment? Did you have it printed and copied or in your email? Screenshot and send to them to compare contrast and get them to give you back what's rightfully yours.
Ensign
Join Date: May 2013
Posts: 1
# 10 same issue
05-02-2013, 08:44 PM
i am having a same issue except it shows i have no subscriptions. i bought the lifetime through steam. i have a screen cap saying i have the deluxe edition n such but no receipt. its has been close to a week since i requested assistance from CS and i have heard nothing back.
so far not impressed at all. i am thinking i just donated close to 300 bucks.
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