Lieutenant
Join Date: Jun 2012
Posts: 35
# 11
05-08-2013, 09:24 PM
The account guard doesn't even come into play.

** Decided to remove the details so as not to give anyone ideas. I've explained the process in my ticket and I'm sure the OP knows what I'm talking about. Bottom line is account guard only works if your account and your email address are not compromised. If the would be thief can get into your account on the website, the account guard won't protect you.

Last edited by alastairnall; 05-08-2013 at 09:37 PM.
Lieutenant
Join Date: Jun 2012
Posts: 35
# 12
05-08-2013, 09:48 PM
And...looks like my edit doesn't matter. After I got control of my account back, I was able to get into my account guard and found the IP the thief had authorized. Although this is a bit strange....just tried from a different browser on my laptop and yes, the account guard stopped it.

So apparently I was incorrect, or it's something that PWE has fixed since the breach. I can say with no doubt that my main email address received no requests (account guard or otherwise) outside the notification that the email address was changed. My mails go straight to my cell phone, so even if the thief had gotten access to my email account somehow and authorized himself, then deleted the mails and the trash, I would've still been pinged when the mail came in.
Captain
Join Date: Jun 2012
Posts: 668
# 13
05-09-2013, 02:23 AM
First what i would do is go to majorgeeks.com and sign up if you do not have a account all ready.

Main site--->>http://forums.majorgeeks.com/

Then when you are done signing up Go here.

The maleware forum rules please read them-->>http://forums.majorgeeks.com/showthread.php?t=195272

Follow every detail other wise they will not help.And these guys are experts.I have been using this site for over 15 years now.

Here is the main link-->>http://forums.majorgeeks.com/forumdisplay.php?f=35

You think you got rid of all of your virus or malware or other stuff.I would think not some times these little buggers can be hard to remove and spot.
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